FreeUP Mobile Reviews 6

I am using freeup mobile from last 2 years. Initially, it was very good. Customer support replied promptly and had no network glitches. From 2022 initial, it started giving me trouble as ATT was stopped it's 3g services in a phased manner. As an ATT MVNO it affects, freeup services as well. I changed my mobile phone and it worked very well with 5G services, but now I am not able to use international calling facility. Seems like they stopped it or some other issues. Another problem is they don't provide international roaming which hit me hard when I visited India and need network for banking related OTP. I wrote several emails to them to check the issue, but now they don't even acknowledge any emails.

I'll switch to ATT prepaid and will opt it's annual prepaid services which gives me double rollover data (8+8=16GB) and international roaming. For international call I am using rebel now which gives 205 min to any country for $5 with no validity.

I have an year subscription with this company. Since many days I’m not able to call any international number same as dialed the day I subscribed. Network of data is not the best. Most of the times you won’t get data on the roads and have to visit near by hotspot. Worst part is you cannot tether your data. Leaving this service for good.

When you call the customer service you will end up waiting hours. I waited to get in touch for 30 min and it’s not happened. Poor customer service and they make mistakes like you will be out of service for many hours. I ported my number and last 6-7 hours I have no service and they don’t respond to mails and calls. Be careful to use this service and I decided to switch to other network after the minimum period is over. WORST SERVICE THAN ANY NETWORK EVEN IN THIRD WORLD COUNTRIES.

My impression is very good about this provider. Unlike other companies this one really serves customers with respect. I got daily written responses from the customer service even though before I became a customer. When I had some trouble and needed a refund I didn't have any problems. E. g. before that I used PureTalk which should be renamed to PureEvil because of its terrible service and absolute disrespect of its employees. Difference between FreeUp and PureTalk is the same as the difference between Heaven and hell. I do recommend freeUp to everybody.