Freightera Reviews 952

Always great experiences with Freightera. The rates are competitive, the team really cares about the details, and ultimately loads get delivered smoothly and on time, which is icing on the cake. Highly recommend!

Order was picked up on April 1st and was onsite the 6th or 7th. As of April 13th it is still not near its detination.

I had a highly unsatisfactory experience with this freight provider involving both service failure and questionable billing practices.

For a shipment to Calgary, I explicitly paid for power tailgate service and appointment delivery, both of which were not provided. The delivery was delayed, missed the scheduled window, and arrived without the required equipment. I was forced to arrange a forklift at my own expense to complete the delivery.

The delivery receipt clearly confirms:

Liftgate was required
Tailgate service was not used
Forklift was used instead

After raising the issue and requesting reimbursement, instead of properly addressing the failed services, the invoice was modified by zeroing out those line items and reallocating the charges into the base freight cost.

This effectively avoided issuing a refund while maintaining the same total charge.

This kind of billing adjustment raises serious concerns about transparency and accountability.

Combined with poor communication and lack of timely follow-up, this experience resulted in:

Additional costs
Operational disruption
Significant time spent resolving issues

If you depend on logistics providers to honor contracted services and maintain transparent billing, I would strongly advise caution.

Excellent customer support, inquiries handled quickly and with all details considered.

They got the shipping address wrong even though the documents were correct.

Best quotes and fast delivery. Good customer service.

Freightera is one of the best shipping companies around. We've shipped many hundreds of skids with them over 10+ years. Almost zero errors on their part. They have amazing, responsive staff are super fair when goods are lost or late. Our Broker Nevena is truly amazing. She's helped us out of a pinch on many occasions. It's important to remember when shipping that it's not always the brokers fault, they just contract shipping companies out. There's going to be issues occasionally. A lot of fist time shippers such as those above having tantrums, just don't understand how shipping works.

Complete shit show

Freightera's customer service is simply outstanding. I needed to change the end delivery after my shipment had already left and this was handled quickly and efficiently by the Freightera team. No hesistation in reccomending them.

Overland West lost my goods during transit, and the claims process through Freightera has been extremely disappointing. I was informed that a lost shipment claim could take up to 6 months to resolve, which is completely unreasonable. Although the customer service was acceptable, communication was difficult, slow, and frustrating throughout the process. This experience caused significant inconvenience to my business, and I would much rather work directly with a trucking company in the future. Based on my experience, I would not recommend Freightera for LTL service.

Responsive and helpful.

Would have liked the carrier to pick up my friend might the first day instead of letting on the dock.

Overall Freightera did well and it’s more of a carrier issue.

Quick, easy and good followup.

responsive team!

Super easy to get quote and you guys take care of all communication with shipper

I use Freightera for my shipments all the time and I've never had an issue! These guys are super reliable and provide better rates than the competition. I rarely give 5 stars as to me it has to be earned, but these guys well earned the 5 star!!

Yovana is always here to help , one of the greatest customer service!

The best customer service

Friendly and interested in doing business. Most of us are in business to make money, but how we do so is telling ... with Freightera, that is a good thing.