I can't say anything about the product. But, I had a shocking experience with whoever was running the online chat. I reached out to 2 custom shirt companies. The other company responded, sent designs,... Toon meer
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Lees wat reviewers zeggen
Nobody is perfect. Mistakes happen. Owning them and making them right matters. That was what happened for me. A big mistake happened!! But Frenzidea accepted responsibility and made it right! Ordered... Toon meer
Right from the time I was looking at buying our group some shirts for our annual fishing trip the customer service was second to none. The person on the other end established the trust required to ord... Toon meer
Any person seeking exceptional customer support would be satisfied with this service. He provides quick and understanding responses to every question. Fast shipping. High quality. Such awesomeness in... Toon meer
4,4
Uitstekend
97 reviews
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great product for an excellent price
Great product for an excellent price. Product was deluxe fast.
13 maart 2026
Very Nice and i got it very fast
11 maart 2026
I love the shirt,it looks great.…
I love the shirt,it has a good amount of stretch to allow for movement. I got alot of compliments on the design.
13 maart 2026
Ease of moving around the website…
Ease of moving around the website choosing what I want
15 april 2025
There were great shirts and i will be…
There were great shirts and i will be ording more.
13 maart 2026
Was a great experience love our team…
Was a great experience love our team shirts 1st time ever but our team loves em thank you for your amazing service and work
Urs truly
The 4 Amigos
9 februari 2026
Customer relations needs work
I can't say anything about the product. But, I had a shocking experience with whoever was running the online chat. I reached out to 2 custom shirt companies. The other company responded, sent designs,adjusted designs and processed payment before Frenzidea even replied. The recognized that the response was slow. And then berated me for using a different company. I'm not saying the other company is better. But, if I don't like them, I will be looking for some other business to do my next shirts. Frenzidea just eliminated themselves from being that option.
22 februari 2026
Review zonder uitnodiging
Wasn't what I ordered.
16 januari 2026
Great staff (Cindy)
Great staff (Cindy) I great business ethic and and willing to make sure customers are happy with their products. I ordered a shirt and some how it passed QC and shipped out. I worked with Cindy and they replaced my defective shirt for free and fast!
16 januari 2026
From the ordering process to the…
From the ordering process to the finished product, hands down, I will be buying more shirts in the future. Quality vs Price is second to none.
16 januari 2026
Terrible customer service
The item I was forced to pay for shipping insurance was stolen! I have an open mailbox that the shipper could have left it. They left it out in the open. I asked for another item or a refund I never received any communication. I am upset at how your company just took my money for shipping insurance and I can’t use it.
12 december 2025
Antwoord van Frenzidea
Thank you for your feedback. We sincerely apologize for your disappointment.
According to our shipping records and the carrier's confirmation, your order was successfully delivered to the provided address on Dec 20th. We have delivery confirmation showing the package was left at the specified location as per standard shipping procedures.
We understand your concern about the package being stolen after delivery. However, once the carrier confirms successful delivery with proof, the shipping insurance coverage ends at that point. Shipping insurance protects against loss or damage during transit, not for theft that occurs after the delivery is completed.
Regarding the mailbox preference, we follow the carrier's standard delivery protocols. Unfortunately, we cannot guarantee specific drop-off locations unless special delivery instructions are arranged directly with the shipping carrier before delivery.
We encourage all customers to:
Track their packages closely
Arrange for secure delivery locations
Consider requiring a signature for delivery in areas with security concerns
We value every customer and take all concerns seriously. If you have any additional questions, please contact us directly through our customer service channel.
We appreciate your understanding.
I like how the shirt i received looks
I like how the shirt i received looks - hopefully lasts a long time. Shipping was a couple weeks but that was acceptable.
12 december 2025
everything I’ve asked for and expected
everything I’ve asked everything I’ve ordered and everything I expected… I will continue to order for myself… For tournaments… And hopefully for league play for my team… Time to receive it I wish it could be a little bit faster, but everybody loves what I’ve worn and brought to the establishment even asking me where and how much
12 december 2025
The quality is really good but there…
The quality is really good but there wase a mistake in the name its written steve but supposed to be steven
12 december 2025
Antwoord van Frenzidea
Thank you so much for your positive feedback about the quality! We're glad you're happy with the product.
Regarding the name on the shirt, we always follow the exact personalization details provided during checkout. According to our order records, "Steve" was the name entered in the personalization field when the order was placed. We print exactly what our customers specify to ensure we fulfill their requests accurately.
We completely understand this was an honest mistake during ordering. For future orders, we recommend double-checking all personalization details (spelling, capitalization, etc.) before completing your purchase, as custom items are made specifically to order and cannot be modified once production begins.
If you'd like to place another order with the correct name "Steven," we'd be happy to assist you. Please feel free to contact our customer service team directly.
Thank you again for choosing us and for your kind words about our quality!
Everything was good
12 november 2025
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