Great job! Organised with you oble 2 days before moving out. All went super smoothly. And then the new owners of our house after completion wrote to us saying "thank you for leaving the flat spotless... Toon meer
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I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Toon meer
Bedrijf heeft geantwoord
Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... Toon meer
Bedrijf heeft geantwoord
Worst company ever They are just ripped off After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by... Toon meer
Bedrijfsgegevens
- Schoonmaakbedrijf
- ook in
- Glazenwasser
- Gordijn en Stoffering Schoonmaakservice
- Reinigingsbedrijf voor meubelbekleding
- Schoonmaakdienst
- Tapijtreinigingsbedrijf
Geschreven door het bedrijf
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Contactgegevens
WhatsApp: 07599 496 874, London, Verenigd Koninkrijk
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
4,0
Goed
351 reviews
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End of tendency cleaning disappointment
I would not recommend this end of tenancy cleaning service. Areas were left uncleaned, and when I raised the issue, the company blamed it on not having equipment to reach the high ceilings. However, the cleaners had brought their own ladder, and cupboards at the exact same height were cleaned without any issue, so the explanation did not make sense.
I then had to arrange additional cleaning myself before the inspection. The company refused to help rearrange the clean and also refused to provide even a partial refund despite the incomplete work.
Overall, very disappointing service and poor customer support during an already stressful moving process
13 april 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Hi Yoki,
We are sorry to read your review and are genuinely surprised by these comments, as we have no record whatsoever of you contacting our company to raise any concerns following the clean.
We take all legitimate complaints very seriously, and where issues are raised within our 7-day service guarantee period, they are fully investigated and rectified accordingly. However, in this case, we did not receive any email, phone call, WhatsApp message, or checkout report from you advising us of any issues or requesting a re-clean.
With regards to the areas mentioned, our teams do clean all reasonably accessible areas. If there are any height or access limitations beyond safe working reach, this would normally be discussed on the day. We are therefore unable to properly investigate the points raised as no opportunity was given for us to review or resolve them.
We are always more than willing to assist clients where concerns are raised directly with us, and we regret that this matter was not brought to our attention at the time.
Kind regards,
Fresher Start
Exceptional service from Sonya in the…
Exceptional service from Sonya in the office, and the clean itself was good; would have been 5 stars if the team showed up on time. However for quality of service and value for money, would definitely use Fresher Start again.
28 april 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Philippa,
Thank you very much for your feedback and for your kind words about Sonya and the overall service. We’re really pleased to hear that you were happy with the quality of the clean and felt it offered good value for money.
We do sincerely apologise that the team did not arrive on time, and we completely understand your frustration regarding this. We are always working to improve scheduling and communication to provide a smoother experience for our customers.
We truly appreciate your understanding and your recommendation, and we would be delighted to assist you again in the future.
Kind Regards,
Fresher Start Team
On time, attention to details
Great service from start to finish. The staff arrived on time, worked efficiently, and was very detailed in their approach. Everything was left spotless, and they were polite and professional throughout. Would definitely recommend and use again.
27 april 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Sab,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you were happy with the service from start to finish. Our team works very hard to be thorough, reliable, and professional, so your feedback genuinely means a lot to us. We truly appreciate the recommendation and would be more than happy to assist you again in the future.
Kind Regards,
Fresher Start Team
Great experience
Great service, can’t fault anything. Fast and efficient. Very through cleaning.
24 april 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear ALina,
Thank you so much for your kind words.
We’re really pleased to hear that you were happy with the service and that everything went smoothly. We’ll be sure to pass your feedback on to the team, they’ll be delighted to know their hard work was appreciated.
Kindest Regards,
Fresher Start Team
Excellent service
Suthan turned up promptly (having advised he was on his way).
The flat was left beautifully clean and we would thoroughly recommend both him and the company.
11 mei 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Diana,
Thank you so much for your lovely review. We’re really pleased to hear you were happy with the service, and we’ll be sure to pass your kind words on to Suthan. We truly appreciate your recommendation and your support.
Kindest regards,
Fresher Start Team
Good job, very well done
They were polite and very helpful while doing a difficult job. The results were better than I hoped for.
7 mei 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Sharon,
Thank you so much for your kind review.
We’re really glad we could help and that you were happy with the end result. The team was very pleased to hear your comments.
Kindest Regards,
Fresher Start Team
Hi Fresher Start
Hi Fresher Start. Thank you for your exceptional cleaning service. The lovely husband and wife team that attended even helped move some of my boxes. Thank you so much for your service provided, I am looking forward to your service again.
1 mei 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Maria,
Thank you so much for your lovely feedback. We’re really pleased to hear you were happy with the service, and I’ll be sure to pass your kind words on to the husband and wife team.
We truly appreciate you choosing Fresher Start and would be very happy to help again whenever you need us.
Kindest Regards,
Fresher Start Team
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Muhammad,
Thank you very much for your feedback.
We’re really pleased to hear you were happy with the quality of the service. We truly appreciate you taking the time to leave us a review.
Kindest regards,
Fresher Start Team
Absolutely fantastic
Absolutely fantastic! Exceeded my expectations and will be referring to others!
19 april 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear James,
Thank you so much for your lovely feedback.
We’re really pleased to hear the clean exceeded your expectations. That means a lot to the team.
We truly appreciate your recommendation and would be very happy to help anyone you refer to us.
Kindest regards,
Fresher Start Team
Great service 5⭐️⭐️⭐️⭐️⭐️
1 mei 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear David,
Thank you so much for the 5-star review.
We’re really pleased you were happy with the service and truly appreciate you taking the time to leave us feedback.
Kind regards,
Fresher Start Customer Service Team
Excellent service really pleased
Excellent service really pleased. Team turned up on time and all checks passed . Would definitely recommended.
1 mei 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Mohamad,
Thank you very much for your lovely review.
We’re really pleased to hear you were happy with the service and that the team arrived on time. It’s also great to know that all checks passed smoothly.
We truly appreciate your recommendation.
Kind regards,
Fresher Start Customer Service Team
Spotless results
I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those impossible limescale marks in the bathroom that I’ve been ignoring for a year. The landlord did the walkthrough yesterday and passed us with flying colors. If you want your deposit back without the stress, these are the people to call
30 april 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear RM,
Thank you so much for this lovely review.
We’re really pleased we could take some of the stress out of your move-out inspection, especially with the oven and bathroom limescale. Those are exactly the areas landlords and inventory clerks tend to notice, so it’s great to hear everything passed smoothly.
We’re delighted you got through the walkthrough with no issues, and we truly appreciate you recommending us.
Kind regards,
Fresher Start Cleaning Company
I needed an urgent same day end of…
I needed an urgent same day end of tenancy cleaning service, so called in early in the morning and got the team before 12:00 noon. The service was excellent and Ash, the team leader, was very kind professionl.
24 april 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Adam,
Thank you very much for your lovely feedback.
We’re really pleased we were able to help with your urgent same-day end of tenancy clean and that the team could attend before 12:00 noon.
It’s wonderful to hear that you were happy with the service and that Ash was kind and professional. We’ll be sure to pass your kind words on to him and the team.
Kind regards,
Fresher Start Customer Service Team
Booked for end of tenancy clean
Booked for end of tenancy clean, extremely poor result, smeared stainless steel on kitchen appliances, streak marks on kitchen cupboards, smeared glass shower screen and limescale streaks to shower wall panels, sticky floor throughout from products used.
I have given 2 stars as it somehow passed the inventory inspection however I would have been very unhappy moving in to a property in that state
9 maart 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Amanda,
Thank you for your feedback.
We are sorry to hear that you were unhappy with the finish of the clean. However, we are pleased to note that the property passed the inventory inspection, which is the main purpose of an end of tenancy clean, and that this helped support the return of your deposit.
That said, we do take your comments seriously. Streak marks, smears, and product residue are not the finish we aim to leave, and we will be reviewing this internally with the team who attended.
Thank you again for bringing this to our attention.
Kind regards,
Fresher Start team
Cleaners came 2hrs late and only…
Cleaners came 2hrs late and only notified me 30mins after they were due to arrive that they were running late.
Their tools were dirty (eg the mop was filthy)
They broke stuff and blamed me (eg the draft excluder got knocked off the door as they came in and out and they said it was a landlord issue to fix and refused to accept they caused the issue.)
They failed to follow instructions..I paid extra for them to move the furniture but they didnt.
Would I trust them again ? hell no.
Edited to provide below after fresher starts response.
Their response is a lie amd deceiving.
Of course the before and after pic shows no damage given that I spent over 10mins highlighting the issue and the guy trying to gaslight me.
The mop was filthy and see better days.
They did the bare minimum.
I want my money back where I paid extra for the furniture move. There was no danger in moving furniture...so again another lie.
They did nothing and since they arrived late after 4pm the other tenants were inconvenienced and they rushed to exit...not finish but to exit.
Do not use this company.
8 maart 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Shing,
Thank you for your feedback.
We are sorry to hear you were unhappy with your experience, and we do apologise for the delay on the day.
Regarding the furniture, this is moved where it is safe and practical for the team to do so. This depends on whether the item can be moved safely, whether there is any risk of damage to the furniture or flooring, and whether the team is physically able to move it.
We would also like to clarify that our teams do not use filthy cleaning equipment. Items such as mops and cloths are cleaned or replaced before each new clean.
In relation to the damage mentioned, the before and after photographs we hold do not show any damage caused to the property during the clean.
We are sorry that you feel disappointed, and we will take your comments on board as part of our internal review.
I have used Fresher Start for End of…
I have used Fresher Start for End of Tenancy Cleaning twice now and both times was extremely pleased with the result. I have pets so require extra work (including steam cleaning carpets). Both times the flat was left spotless. You wouldn't know the oven had ever been used (and I cook a lot), the shower glass was spotless and there was not a sign of pets having lived in the property. Also excellent customer service - efficient and nice to deal with. Highly recommend!
6 maart 2026
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Sarah,
Thank you so much for your kind words, we really appreciate you taking the time to leave this review.
We’re so pleased to hear you were happy with the results on both occasions. It’s great to know the team delivered to the standard we aim for, and that everything was left spotless for you.
We also truly appreciate your comments about our customer service, it means a lot to us.
Thank you again for your continued trust and recommendation, and we hope to assist you again in the future.
Kindest Regards,
Fresher Start Team
Mo’s team
Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instructions carefully and paid attention to the details.
They were also very polite, friendly, and easy to communicate with throughout. The property was left spotless and ready for inspection. I’m really pleased with the service and would definitely recommend them.
4 april 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Hi Aween,
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
We’re delighted to hear that Mo’s team looked after everything so well and that their helpfulness and attention to detail made a difference. I’ll be sure to pass your comments on to them, they’ll be very pleased to hear this.
Thank you again for choosing us, and we hope to assist you again in the future.
Kind regards,
Fresher Start Team
Charged, No Re-Clean
Update 2:
The company continues to repeatedly flag this review in bad faith in an attempt to have it removed.
Everything I have written is factual and supported by evidence, including our email correspondence and proof of payment. The company failed to clean as agreed, charged me for the service, and did not carry out the promised re-clean.
Update 1: Fresher Start Ltd flagged my review as defamatory the same day I submitted this review, lol. I have all the email chains and the fact that I was charged after their service. My apartment had not rejected reclean and the cleaning company already rejected reclean by saying “we’re unfortunately unable to offer a re-clean under our service guarantee.” They even asked me to buy a new clean service from them to correct the unsuccessful cleaning that leads to my cleaning charge.
Original: I had pre-cleaned everything and have photos of every part of my apartment as proof. They failed to do the job. There was a visibly unclean toilet, and my apartment still charged me a cleaning fee.
They pretended to offer re-cleaning but failed to communicate with the apartment about available time slots. In the end, they found a reason to refuse the re-cleaning, even though they still had a chance to arrange it.
Their staff threatened to charge me for parking tickets when they had failed to notify me about the number plate requirement. I helped them at the last minute with on-site parking, but it was completely unprofessional (I have emails with landlords to prove this so this is not defamatory as flagged).
2 april 2026
Review zonder uitnodiging
Good value and service
17 februari 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Hi Katherine,
Thank you for your kind review, we really appreciate it.
We’re glad to hear you were happy with both the service and the value. It means a lot to us.
All the best, and we’d be happy to help again in the future.
Kindest Regards,
Fresher Start Teamn
Great job done!!
Easy to book, great service and the flat was cleaned immaculately. No hesitation in using again in the future or referring to others. Great job done!!
24 maart 2026
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Paul,
Thank you so much for your kind words, we really appreciate your feedback. We’re delighted to hear you were happy with the service and the results. It means a lot that you would recommend us, and we’d be more than happy to help again in the future.
Kindest Regards,
Fresher Start
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