Great job! Organised with you oble 2 days before moving out. All went super smoothly. And then the new owners of our house after completion wrote to us saying "thank you for leaving the flat spotless... Toon meer
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I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Toon meer
Bedrijf heeft geantwoord
Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... Toon meer
Bedrijf heeft geantwoord
Worst company ever They are just ripped off After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by... Toon meer
Bedrijfsgegevens
- Schoonmaakbedrijf
- ook in
- Glazenwasser
- Gordijn en Stoffering Schoonmaakservice
- Reinigingsbedrijf voor meubelbekleding
- Schoonmaakdienst
- Tapijtreinigingsbedrijf
Geschreven door het bedrijf
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Contactgegevens
WhatsApp: 07599 496 874, London, Verenigd Koninkrijk
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
4,0
Goed
351 reviews
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No cleaning, worst customer experience of my life. DO NOT USE ISSLY TASK!, starting legal procedures
Absolutely disgraceful communication from this alleged 'cleaning' company. We had an invoice for 17 items of post-building cleaning. Out of those, only 3 were completed. Almost NOTHING was done in terms of cleaning. It was shocking. As soon as we saw this, we had to purchase a hoover and other cleaning materials on the spot and start cleaning, as we had to move in on the day and my partner has severe allergies from dust.
We sent a complaint email demanding a refund on the day after, at which point Issly Task flat out refused, claimed the evidence we shared could have been 'cleaned in 10-15min' and insisted that their cleaners did a good job. They also accused us that we had ill intentions and were just after a 'free cleaning'. The most mind boggling thing is that even if we wanted a free cleaning, we got NO CLEANING at all from Issly Task.
After some back and forth and them accusing us of having ill intentions, their main point was that we didn't call immediately. Turns out my partner DID CALL right after we saw the state of the flat. I also tried calling 4 additional times to discuss the issue, and noone picked up.
Overall, PLEASE DO NOT USE THIS COMPANY IF YOU WANT SOMETHING CLEANED! They will flat out scam you out of your money. GET ANYONE BUT THEM and you will be better off. Even if you don't bother cleaning, you will be £200 up versus handing the money to them with the same outcome.
We have started formal complaints according to the Consumer Rights Act and will also proceed with other means, not for the money but we do believe it is morally not right to let them get away with such service.
EDIT:
Adding to this as I could not find a way to reply to the rebuttal below.
- We shared multiple pictures of the incomplete and sloppy job. Not just of a lamp and a radiator. This is a flat out lie.
- We actually showed you proof that we DID call and noone picked up. Actually I called a total of 8 times over the whole period after. Not even once did anyone pick up. A clear scam.
9 maart 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Vladislav Stanev / Meissane Chami,
We are compelled to address the concerning events surrounding the cleaning service provided at your property. Despite our team's exhaustive efforts over several hours, it is evident that they overlooked the cleaning of a lamp shade and a radiator, concealed by a radiator cover.
Your subsequent actions only serve to exacerbate the situation. Rather than promptly notifying us of these oversights, you and your spouse took it upon yourselves to undertake a re-cleaning, a fact that was only brought to our attention after the fact. This delay in communication is unacceptable and reflects a blatant disregard for the terms and conditions outlined, including our explicit guarantee of a re-clean.
Furthermore, we find your unwavering insistence on a refund to be utterly unreasonable. It is abundantly clear that you were made aware, in advance, of the non-refundable nature of our services once rendered. Despite this knowledge, you chose to circumvent our policies and demands a reimbursement, threatening to tarnish our business reputation should your demands not be met.
Your subsequent posting of three consecutive negative reviews, including one under the guise of "anonymous," only serves to underscore the disingenuous nature of your complaint. It is evident that your primary objective is not genuine redress but rather an attempt to extort free services through deceitful means.
We categorically reject your baseless accusations and demand that you cease all attempts to undermine our business integrity. We stand ready to address legitimate concerns through proper channels, but we will not tolerate such blatant manipulation and dishonesty.
ISSLY TASK
Turning Tenant Disaster into Sparkling Success!
I gotta give mad props to David's cleaning crew for turning my disaster of a place into a spotless and totally livable.
my old tenants left my place looking like a tornado hit it. Not only were they top-notch cleaners, but they were also total champs in the professionalism department. Courteous, respectful, and they didn't stop until my place was gleaming.
Now, my flat? It's like a whole new world. I can't thank David's team enough for their hard work and dedication.
If you've got a cleaning catastrophe on your hands, do yourself a favor and hit up David's crew. They'll work magic on your place, no doubt about it!
14 maart 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Priya,
Wow, what an incredible transformation! We are absolutely delighted to hear about the fantastic work our cleaning team did to turn your place from chaos into a pristine haven.
Your satisfaction is paramount to us, and we are overjoyed to have made such a positive difference in your home. Thank you immensely for your kind feedback and recommendation – it means the world to us! Should you require cleaning help in the future, remember, we're just a call away!
Best Regards,
ISSLY TASK
Beware of Issly - Complete Scam!
I recently hired Issly Task to clean my new home, and it was an absolute disaster. Not only was no cleaning done properly, but specific areas like picture rails and appliances were completely neglected. Despite paying an extra fee for additional cleaning, the results were shockingly poor. Steer clear and find a more reputable cleaning service.
10 maart 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Vladislav Stanev / Meissane Chami,
We are compelled to address the concerning events surrounding the cleaning service provided at your property. Despite our team's exhaustive efforts over several hours, it is evident that they overlooked the cleaning of a lamp shade and a radiator, concealed by a radiator cover.
Your subsequent actions only serve to exacerbate the situation. Rather than promptly notifying us of these oversights, you and your spouse took it upon yourselves to undertake a re-cleaning, a fact that was only brought to our attention after the fact. This delay in communication is unacceptable and reflects a blatant disregard for the terms and conditions outlined, including our explicit guarantee of a re-clean.
Furthermore, we find your unwavering insistence on a refund to be utterly unreasonable. It is abundantly clear that you were made aware, in advance, of the non-refundable nature of our services once rendered. Despite this knowledge, you chose to circumvent our policies and demands a reimbursement, threatening to tarnish our business reputation should your demands not be met.
Your subsequent posting of three consecutive negative reviews, including one under the guise of "anonymous," only serves to underscore the disingenuous nature of your complaint. It is evident that your primary objective is not genuine redress but rather an attempt to extort free services through deceitful means.
We categorically reject your baseless accusations and demand that you cease all attempts to undermine our business integrity. We stand ready to address legitimate concerns through proper channels, but we will not tolerate such blatant manipulation and dishonesty.
ISSLY TASK
THIS IS A SCAM!!!
THIS IS A SCAM!!!
Be very carefull, they will jsut hoover for 1h and charge you 200 pounds to do nothing. We had to redo all the cleaning myself these are not professional cleaner just scammer.
10 maart 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Vladislav Stanev / Meissane Chami,
We are compelled to address the concerning events surrounding the cleaning service provided at your property. Despite our team's exhaustive efforts over several hours, it is evident that they overlooked the cleaning of a lamp shade and a radiator, concealed by a radiator cover.
Your subsequent actions only serve to exacerbate the situation. Rather than promptly notifying us of these oversights, you and your spouse took it upon yourselves to undertake a re-cleaning, a fact that was only brought to our attention after the fact. This delay in communication is unacceptable and reflects a blatant disregard for the terms and conditions outlined, including our explicit guarantee of a re-clean.
Furthermore, we find your unwavering insistence on a refund to be utterly unreasonable. It is abundantly clear that you were made aware, in advance, of the non-refundable nature of our services once rendered. Despite this knowledge, you chose to circumvent our policies and demands a reimbursement, threatening to tarnish our business reputation should your demands not be met.
Your subsequent posting of three consecutive negative reviews, including one under the guise of "anonymous," only serves to underscore the disingenuous nature of your complaint. It is evident that your primary objective is not genuine redress but rather an attempt to extort free services through deceitful means.
We categorically reject your baseless accusations and demand that you cease all attempts to undermine our business integrity. We stand ready to address legitimate concerns through proper channels, but we will not tolerate such blatant manipulation and dishonesty.
ISSLY TASK
Flat cleaning.
The tenant left the apartment without cleaning anything and was so dirty but David’s cleaning team did such a great work that everything started looking better. I am so happy and satisfied with their work. Would use their services again and also suggest to friends and family.
12 maart 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Karanveer,
Thank you very much for sharing your experience with us. We're truly sorry to hear about the condition the apartment was left in by the previous tenant, but we're delighted that our cleaning team was able to make such a positive difference for you. It's incredibly rewarding for us to know that we were able to restore cleanliness and freshness to your space, leaving you feeling happy and satisfied with the results.
Your kind words mean a lot to us, and we're grateful for your trust in our services. We're committed to maintaining the high standards that we strive for with every job we undertake. We're also thrilled to hear that you would consider using our services again and recommending us to your friends and family. Word-of-mouth recommendations are incredibly valuable to us, and we truly appreciate your support.
If there's ever anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help ensure your space stays clean and comfortable. Thank you again for choosing us.
Kindest Regards,
ISSLY TASK
The property is now sparkling clean at…
The property is now sparkling clean at a fair price ✨ David showed some great customer service communication skills & called us when the cleaning was completed and kindly sent us photos of the final result, which was lovely to see.
7 maart 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Ines,
We are absolutely delighted to hear that your property is now shining bright and that you were pleased with our pricing. David is truly dedicated to offering top-notch customer service, and we are thrilled that his communication skills enhanced your experience. We share photos upon request because we think it's crucial for our customers to witness the results themselves. Your kind words mean the world to us, and remember, we are here whenever you need our services again. Let us continue to keep your space sparkling! ✨
Best Regards,
ISSLY TASK
Carpet Cleaning
David's team were quick and efficient, explaining what they could do and talking me through the results after very clearly. The carpets were cleaned very well.
2 maart 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Mark,
We are delighted by your positive feedback! It brings us immense joy to learn that David's team delivered prompt and effective service. Knowing that your carpets were cleaned to your liking fills us with pride.
Our commitment is not just to excellent results but also to keeping you informed and engaged. Should you require our assistance in the future or have any queries, please don't hesitate to contact us. We are always here to assist you with a smile!
Kindest Regards,
ISSLY TASK
Fantastic job
Fantastic job! The two cleaners were polite and friendly (and on time!). Everything was cleaned to a high standard which was also pointed out by my landlord (it was an end of tenancy clean). Thanks so much guys, I will definitely be back.
14 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Jen,
Thank you so much for your incredibly positive review! We're thrilled to hear that our team did a fantastic job on your end of tenancy clean. It's wonderful to know that the cleaners were polite, friendly, and punctual – we understand the importance of a seamless and pleasant experience.
We appreciate your acknowledgment of the high standard of cleaning, and it's always great to hear when landlords are satisfied too! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to contact us.
Thanks again for choosing us!
Best regards,
ISSLY TASK
Spotless cleaning at the best price
Not only where they able to fit me in in short notice, David and his colleague left my flat immaculately clean, including some hard work in the oven and on some blinds and it didn’t take very long either. The place looks fantastic, and I wont hesitate to use this company again.
Thanks David, the job you have done this morning is very much appreciated!
24 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Chris,
Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that David and his colleagues left your flat immaculately clean. Tackling tasks like the oven and blinds is all part of our commitment to thoroughness, and we're delighted the results exceeded your expectations.
It's great to know that the job was completed efficiently, and your satisfaction is truly appreciated. We look forward to the opportunity to serve you again in the future.
Thanks again for choosing us!
Kindest Regards,
ISSLY TASK
On time and cleaned the flat…
On time and cleaned the flat thoroughly, no issues.
10 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Raisah,
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback. We're delighted to hear that our team was on time and that the flat was thoroughly cleaned to your satisfaction.
Customer satisfaction is our top priority, and we're grateful for the opportunity to have met your expectations. If you ever require our services again or have any questions, please feel free to contact us anytime.
Thanks again for choosing us!
Best Regards,
ISSLY TASK
Great end of tenancy clean
David’s team did an amazing job for our end of tenancy clean. Very collaborative and helpful. David knows what inventory clerks look for so he’ll make sure to do everything that’s necessary. Highly recommend these guys!
9 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Adrian,
Thank you so much for your kind words! We're thrilled to hear that David's team did an amazing job on your end-of-tenancy clean.
Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. If you ever need our services again or have any questions, please don't hesitate to get in touch.
Best Regards,
ISSLY TASK
I recently hired ISSLY TASK for an end…
I recently hired ISSLY TASK for an end of tenancy cleaning, and I couldn't be happier with the results! The team arrived promptly and worked tirelessly to ensure every corner was spotless. They were thorough, professional, and left the place looking better than when I first moved in. The communication was excellent throughout the process, and the pricing was fair. I highly recommend ISSLY TASK for anyone in need of top-notch cleaning services. Thank you for making the moving-out process stress-free!
8 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Worth Work,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you are delighted with the results of our end-of-tenancy cleaning service.
Our team takes great pride in their work, and your kind words are a true testament to their dedication and professionalism. We are pleased that we could make your moving-out process stress-free and leave your place spotless.
We greatly appreciate your recommendation, and if there's anything else we can assist you with in the future, please don't hesitate to get in touch.
Thank you again for choosing ISSLY TASK!
Kindest Regards,
ISSLY TASK
Arrived on time,very polite
Arrived on time,very polite, excellent job they done.will use again.highly recommended.
8 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Jyothi,
Thank you sincerely for taking the time to share your positive experience. We are thrilled to hear that our team's punctuality, courtesy, and the quality of our work have met your expectations. Your recommendation means a great deal to us.
We look forward to the opportunity to serve you again and appreciate your trust in our services.
Best regards,
ISSLY TASK
Great communication helped me out with…
Great communication helped me out with only 48 hours noticed
Attended sent pictures of the finished clean, very happy
Will use again!!
6 februari 2024
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Sophia,
Thank you so much for your positive feedback! We're delighted to hear that our communication and responsiveness were appreciated. It's fantastic to know that you're very happy with the finished clean, and we're thrilled at the prospect of serving you again in the future.
If there's anything specific you loved about our service or any suggestions you have, feel free to share. Your satisfaction means the world to us!
Best regards,
ISSLY TASK
End of tenancy clean Woking
Fantastic cleaning service carried out today by a very nice professional and cordial team.
I added in carpet cleaning and blinds service at short notice and were able to accommodate easily and promptly.
They worked around me working from home and me moving out the last remaining items. Highly recommend, Kevin
7 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Kevin,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that our team arrived on time, displayed politeness, and performed an excellent job all while you were still moving out. Your satisfaction is our highest priority!
Your high recommendation means a lot to us. If you ever need our services again, don't hesitate to get in touch.
Best regards,
ISSLY TASK
End of tenancy clean in Berkshire
Absolutely fantastic end of tenancy clean today by David and his team. Super friendly staff, went above and beyond what my husband and I expected and left every last corner of the house absolutely sparkling. I would argue it's in a better than we received it in! Thank you.
5 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Lauren,
Thank you so much for your glowing 5-star review! We're thrilled to hear that David and his team provided an absolutely fantastic end-of-tenancy clean.
It's heartening to know that our friendly staff exceeded your expectations and left every corner of your house sparkling. We take pride in ensuring your space is in better condition than when received. Thank you for your appreciation, and we're here whenever you need our services again!
Best regards,
ISSLY TASK
David’s team did a great job
David’s team did a great job, we were very pleased with how our house looked, and impressed with the short time it took them.
They were very collaborative and happy to make changes if we spotted something.
I greatly recommend David’s team.
4 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear James,
Thank you for the wonderful 5-star review! We're delighted to hear that David's team did a great job, and you were pleased with the results. It's fantastic that their collaborative approach and flexibility in making changes contributed to your satisfaction. We sincerely appreciate your recommendation and look forward to serving you again in the future.
Best regards,
ISSLY TASK
Great Service
Arrived on time, were very polite, and performed an excellent job. All of the appliances and furniture were handled with great care. It is highly recommended!
5 februari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear Flavia,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that our team arrived on time, displayed politeness, and performed an excellent job with great care for your appliances and furniture. Your recommendation means the world to us. If there's anything specific you loved about our service or any suggestions you have, feel free to share. We appreciate your trust in our service!
Best regards,
ISSLY TASK
Disappointing lack of attention to detail
I wouldn’t rely on this company if you need an end of tenancy clean and you want your deposit back. Unfortunately they just didn’t do the job well and this was pointed out on our check-out report, all in areas which the company claims to cover, e.g. insides of windows, bathroom tiles, WC. We regret paying the money as we could have done a better job ourselves, saved money AND got our deposit back.
We initially left a nice review as we wanted to support small business, but only had very limited time to check the clean on the day as we were moving cities and so we missed some things. When we contacted their customer service team to point out the basic errors, they admitted them but seemed to think this was fine and didn’t feel it was the right thing to do to offer us any compensation.
Don’t take the risk!
29 september 2023
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Hi Natasha,
After your initial email expressing gratitude for the thorough and deep clean on the inspection day, we received a refund request from you four and a half months later. Unfortunately, we cannot accommodate the refund at this stage.
Best wishes,
ISSLY TASK
Absolutely an amazing job
Absolutely an amazing job! Very professional. David and his colleague were very attentive. Will definitely use them again
29 januari 2024
Review zonder uitnodiging
Antwoord van Fresher Start- End of Tenancy Cleaning
Dear James,
Thank you for your glowing 5-star review! We're delighted to hear that you found our service amazing and professional. It's fantastic that David and his colleague's attentiveness made a positive impact. We look forward to the opportunity to serve you again. If there's anything specific you loved about our service or any suggestions you have, feel free to share. Your satisfaction is our priority!
Best regards,
ISSLY TASK
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