Frey Reviews 

i CONTACTED FREY BECAUSE i LOST MY PASSWORD AND COULD NO LONGER ORDER. NOT ONLY DID THEY SOLVE MY PROBLEM, BUT SENT ME SOME SAMPLE PRODUCTS. THANKS, FREY!!

Excellent products! Customer service goes out of their way to communicate and help. Best smelling products too, the compliments never stop!

I ordered from Frey on 3rd December 2021 and still havent received my order. I sent many emails and it is always the same answer. We will prioritize your order. I received an email 3 weeks ago on 18th January telling me that the order is shipped however when I track the order it says that USPS created the label but is awaiting the order, for 3 weeks now! I will never order from them again and Im not even sure if I will ever get the products.

if I didn't have to wait 2+ months you would have gotten 5 stars. however the last 3 orders i made 2 of them I had to cancel after 2 months on 1 and 3 on the other. I don't like having people make interest off my money when said within 7 days they are shipped.. very poor since the LIE of covid came out

Best smelling detergent ever! The warm scent lasts for a long time and it even de-stinks my running clothes! I don’t want my clothes and sheets to smell like anything other than Frey.

I began using Frey detergent because of the outstanding fragrance. It lingered and wafted everywhere. People constantly complimented my clothes and I was able to cut back on cologne because I preferred this fragrance. I tucked dryer sheets in the closets and in lamp shades as a coordinating room deodorizer. The cedar amber sandalwood was my signature fragrance. Then a couple years ago the formulation seemed to change. It became weaker and not as dazzling. It became just another laundry detergent that could just as easily be picked up at a box store, no longer an indulgence worth special ordering. This is what dropped my rating from 5+ to 3.

Love the smells! Rose is my favorite. The bath gel is very sudsy and nice!

I placed my order on 11/29/21 to give as Christmas Gifts. On 12/22/21 I had not received my order or any status communications. I received a response to my email stating the was a shortage of detergents and they would ship as soon as possible. On 12/29 they let me know they got a new shipment of detergents and fulfillment was working on the back orders. (Keep in mind I now had to go out and buy new gifts for family since we are past Christmas). On 1/7 I get a notification of the mailing label being created and on 1/13 customer service emails my order has been fulfilled - I will have it shortly. And yes - this is almost 1 week after the shipping label was created. I responded back asking why the label was created on 1/7 and they say my order has shipped but the tracking shows USPS awaiting shipment. Of course I get more excuses in the response- this happens sometimes when the post office fails to scan the order in but rest assured I will have it soon. So on 1/23 I get another email stating my shipment apparently was lost between fulfillment and shipping, and to please confirm my address. This is ridiculous service - charged my credit card on 11/29 and for two months I had nothing but excuses, no consideration or an ounce of empathy for my having to spend more money for gifts or the fact I had to initiate a conversation on the status of my order, and no sense of urgency to resolve my complaints. To top it off - this is not the first time this has happened with my order - but I gave them the benefit of doubt. But no more - full refund requested and will not do business with them again. Poor customer service and poor business practices.

The products are exactly as advertised. The scent is addictive, fresh, and clean. I refer to everyone. The staff is very professional upon asking questions or having concerns. I’m very pleased all the way around.

Cedarwood Oakmoss scent is amazing as always. Thank you for bringing such a great smell to all my laundry.

Complete fraud. Didn’t receive shipment, can’t cal customer support because they don’t have phone service. At first they responded the texts, now they just flat out ignore.

The scents are Amazing ~ not only that the detergent does a great job cleaning my Laundry as well. Working as a Critical Care Nurse, I often work in very close proximity to other colleges. Quite frequently I've had folks actually lean in close to sniff my clothes. Its pretty funny when you catch them. Most folks want to know what type of cologne I'm wearing. Quite a few people don't believe my Laundry Detergent smells so good...

The product is wonderful- we cannot go back to regular detergent, I mean-- what would we smell like?

My only complaint is faulty pumps on the bottles-- they work about 50-75% of the time. We subscribe, though, so we just switch them, but it's frustrating! I also wish these came in bigger bottles as we are a family of 5 with LOTS of laundry and we go through so many bottles.

I liked this stuff, in the beginning. Albeit, expensive for detergent. When I ordered a second round, the scent was different. Same bottle, same label, different detergent. Very vague email reply. It wasn't bad, so I kept it.

By the time I made it to the second bottle, the scent was bad. Explanation: "we use natural oils so they may change." I replied, "Over 6 months in a closet?" I have not heard back. Sent another email with screenshot of previous email. Nothing.

I also still have maybe a loads worth of the original bottle. It's been 5 years and it still smells exactly the same. How, odd.

It took a BBB complaint to get removed from their mailing list, even longer to get a refund for a subscription that they hid. Buyer beware.

I love both the smell and performance of the laundry detergent.

Wow, I'm so glad I found FREY! Their scents are out of this world, and I am in love. I am also excited about all the new products coming out, especially the new detergent sheets!
I have had issues in the past with delays, etc., but after contacting (great customer service) Frey, they resolved the issue for me. I am a subscriber, so I don't have to remember to re-order. They send me a notice and I am able to change (if I want to try something new) to different products before the cut-off date.
Bonus-they plant trees for every order AND their products are natural and toxin-free!

Smells great ! Excellent Customer Service