Frontierinternet Reviews 1.844

Frontier should be put out of business! This is the absolute worst internet company I have ever used. When we first started out with Frontier 3 years ago, the speeds were fast for the initial sign period, but they shortly began to decline after a few months. They promise up to 6 Mbps but only guarantee a certain percentage. We personally have never gotten over 2 MBPS!!!!!! Sooo incredibly slow with no option to upgrade. We have issues with our connection WEEKLY! And that is not an exaggeration. It is always something whether it's the router going out, the connection on their end, our speeds slowing to unusable speeds, oh and don't even get me started on the billing and customer service! If you have to call in to customer service, just clear your entire days schedule. They keep you on hold forever, rarely resolve any issues your having and I've even had people say they resolved a billing issue and charge me anyways.. making me call back in! Our bills have been steadily going up every month while our service continues to decline. I'm absolutely disgusted with this company. I'm already reporting them to the Better Business Bureau and the FCC. I recommend everyone else do the same, if we want to see any results we have to take action against this company. A lot of people are stuck with this company due to being in a rural area with no other options and Frontier knows it, its robbery. Their business practices and service are terrible and it's just plain wrong.

I would never recommend this company to anyone EVER.

I WAS PROMISED A AMAZON GIFT CARD WHEN I ORDERED MY INTERNET SERVICE AND THE INSTALL COST OVER 300. NEVER RECEIVED THE 300 GIFT CARD AND WHEN I CALLED INTO CUSTOMER SERVICE I WAS TOLD THEY ARE GOING TO SEND IT TO MY EMAIL.WAITED A FEW DAYS , NOTHING. CALLED IN AGAIN AND FRONTIER SAID THEY HAD THE WRONG EMAIL FOR THE ACCOUNT. CALLED IN AGAIN AND WAITED 45MIN ON HOLD FRONTIER UPDATED MY EMAIL AND THEY SAID 5 TO 10 MINS AND I WOILD GET THE EMAIL WITH THE GIFT CARD. WAITED ANOTHER HOUR FOR THE EMAIL TO SHOW. NOTHING, CALLED IN AGAIN TALKED TO A DIFFERENT CUSTOMER SERVICE WOMAN TANGI /495808 THAT SAID SHE COULD NOT HELP BECAUSE I DID NOT HAVE A HOME PHONE NUMBER FOR HER TO LOOK UP MY ACCOUNT.MY ACCOUNT IS SET UP WITH MY CELL PHONE AND THAT IS MY ONLY PHONE. ASKED TO SPEAK TO A MANAGER AND GOT THE RUN AROUND. CALLED IN A FEW TIMES AND ALWAYS USED MY CELL NUMBER TO LOOK UP ACCOUNT INFO.HUNG UP AND CALLED BACK. TALKED TO ANOTHER WOMAN IN CUSTOMER SUPPORT AND GOT TO TALK TO A SUPERVISOR RACHEL/ RRW418 . SHE TELLS ME THAT I WAS ONLY TO GET A 50 GIFT CARD BECAUSE I DID NOT GET A BUNDLED SERVICE. THE FRONTIER SALES PERSON JERMAINE TOLD ME TO OFF SET INSTALL COST I WOULD GET 300 CARD. THE ONLY REASON I SWITCHED FROM COMCAST. SO IF YOU LIKE GETTING LIED TO THIS IS THE PLACE FOR YOU. STILL NO GIFT CARD, NOT EVEN THE 50. AFTER ABOUT 5 HOURS SPENT ON THIS ISSUE WITH FRONTIER I SEE HOW THIS COMPANY IS.

Returning customer call them up to schedule installation and put me to wait a week. Then told me I need to wait another week to get service they're the worst. I left them the first time for billing issues extra charges. now the said Ill have to wait tree billing cycles 3 months to get my money back. Won't ever do business with them.

After I paid $360 last weekend for my bill after two days they disconnect my service again and they say I owe 1 $187 they have no explanation why so I have to disconnect my service and in my area this is the only company and I have no Internet or TV at the house right now I don't think that's fair at all for them to charge us whatever they want because they are the only ones in our area so sad

I have called for numerous issues with my service, bills and hooking up new boxes. My Calls have been dropped, I have held for one plus hours, my service has been disconnected my bill was doubled,....I can keep going. I have been in the retail business for 40+ years, I own a business also, which has suffered because of no internet, and I have never been treated worse than I have from your company. If I treated people as you do I would be living on the streets. I pay my bill, I get extra services, and I can't get anyone to help me when I call. If one out of 10 people feel this way you have a lot of issues. I know 3. What does that tell you???
You send me new boxes and it takes an hour on hold to get one hooked up and then they disconnect me. Never call me back. This is really unacceptable behavior.
I can't begin to express my disappointment since you took over from Verizon. I was hoping for something better and it gets worse everyday.
Good luck in the business. I believe in my area if things don't change, most will go to Comcast. I actually know a tech that was with Verizon an came to you. I will vent this to him tomorrow. I know I'm just a pion in your world, but figured I'd let you know, 2 weeks in a row you have ruined my week. Guess my money can't buy cable and internet service.

My father who is 87 yrs old has had the hardest time just getting his phone connection to work. He moved 1 block away from his old apartment where he already had telephone (land line) service with Frontier. He moved out on Jan 21st and was told that afternoon his service with the same number and service would be on in the afternoon. Well it did not come on until Wednesday! It took 4 days for his phone to finally have service!! I complained to Customer Service which really did no good. I even spoke to a "Supervisor" who ended up telling me the tech dept would have to help and there was nothing she could do!Then that week end his phone had no service from Fri-Tues!! The next week end he had no service from Fri-Weds. I called them pretty upset as my dad is 87 yrs old and legally blind. I told them HE NEEDS A WORKING PHONE LINE!!! They FINALLY sent someone out to check on the problem and it turns out it the line needed a Module with a cap? I guess the "module" was moving around without a cap and the line would work and then not work.The service man finally fixed it and after 13 days without service, it is their fault and I want those 13 days credited to his account! I just can't find a way to email this complaint to them. If we had a different choice I would definitely switch!!! Don't have Frontier for you telephone or anything else!!! I wasted MANY hours on the phone with them just trying to get service for my dad's phone. A horrible experience!!!

I am paying 83 dollars for 50/50 internet that was claimed to be 59.99, what a joke of a company. I've been fighting with this company since march of 2016. Every month I make a call about something wrong with my bill. Well we are done we are going to be looking elsewhere. I urge people do not become a customer with frontier you will regret it.

I have reported them to the Better Business Bureau and then this happen after being on hold for 1 hour 30 mins ( i have taken a screenshot of this long wait). We received a bill with the incorrect amount on bill. After we have agreed on the price MS Supervisor Ana stated that they will not honor the the suppose misquote. She stated she will have to pull up the call , but that will take a long time. If were misquoted then they ill honor amount for only 3 months. I feel this was a scam to get us to sign up fore new service . Originally all we wanted was internet only. When the gentleman told us the price with extra features we agreed to the terms. Supervisor Ana was unprofessional 8:05 pm , he hung up the phone at 9:20 pm )and hung up on us while we trying to be transfer to another department. We are just trying tofind a company with good service.

My brother goes on Netflix then I get on my Xbox and I can't do anything except for offline games frontier is not what I'm going to when I'm moving

My husband and I have had Frontier for almost 7 years and only because they are literally the only option out here for internet where I live. At least once a month we have internet outages. The last experience was be beyond frustrated. 2 weeks ago we lost internet. I waited for it to come back, like I always do, but after a week it still wasn't resolved so I called frontier. Person on the phone told me it was my modem that went bad after a system upgrade. I was already irritated when she said that my new modem would arrive 2-4 days. (How does a business in today's world not have overnight options???) well here we are today, day 4 of waiting for new modem. I called them to find out where this is and they told me that no one made a ticket for this. My modem had not been ordered. I work from home. My cell phone booster runs off internet. 2 weeks without internet is TOTALLY unacceptable. Even after talking with a "supervisor" they now tell me that the best they can do is send a tech out to my house on Friday. It is currently only Tuesday!!!!! Not only have I lost out on work time because I have had no internet at home for this long....not they want me to stay home all day INCASE a tech has to come to my house!!! Also this "supervisor" said that he is sure that the problem isn't my modem at all but a line issue. What else can I do so that more people don't have to deal with this and lose out on time and money with this company!!! Do NOT pay for this if you have other internet provider options!!!

My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code

frontiers staff are very friendly and helpful . there information was very helpful and they saved me money today !!!!!!!!!!!!!!!!

I have Frontier Broadband Max internet at my home. Due to poor service, my son recommend performing internet speed tests. Using the app provided by Frontier on their web site, I found I am paying for up to 6 MBPS and at best get 1.5 MBPS upload during off peak hours with high data latency from ranging 50 ms to 250 ms. We are not happy and my neighbors all say they get the same poor service. And don't even think about having more than one device connected at a time.

Poor customer service. Long hold times. Employees do not document prior discussions. We were told our modem would need replaced. We have only had the service two billing cycles. First they told us it would be 75$ for a tech to come out and replace their product. Then they said they would mail it and we would have it by tuesday..
4 days later due to the weekend. We called Wednesday and they said it would arrive in 1 more day. I called Friday and was told after being transferred 7 times, 1 hour later that there wasn't an order
Someone apparently didnot place the order correctly. After my husband was on the phone troubleshooting with them, they said we have to call back in the AM. I specifically said, you won't call us. She said no, we have to call. I wish we would have never tried them. Terrible

movie always buffing and then stop working had the service for 2wks not able to watch a full movie yet

The tech was on time and did a really good !!

Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX

Although we have yet to receive our amazon gift card for signing up to frontier internet

Order Number: 056914794US
UserID: gary.mcintyre701
Password: gm56296

I am very satisfied with my installation experience. Fast and friendly. Will definately recommend Frontier in the future

Shame on you for taking my 89 year old mothers money and overcharging her for programs she did not order for a grand total of $1,300 dollars for three months of your lousy service. She had to pay a fee of $200.00 just to cancel her account with you. Shame on you for not having an ounce of compassion for a elderly lady on a fixed income. You clearly took advantage of my mother and if I had the money & time I would sue your crooked company.