Financial Times Reviews 109

i think any company who makes it super easy to sign up and then makes it difficult to cancel sums them up. To cancel your membership you have to either call them or you have to do a chat and then explain to them why you want to cancel and also you get questions like

"For verification, may I start by getting the payment method registered to the subscription and the last paid amount, please?"

honestly just fedup of these companies.

I want to cancel so just let me do it online! Same easy way you let me sign up.

I spent over 20 mintues on live chat. They still couldnt cancel the membership. I then asked for a manager and was told her name was Florence. If you decide to sign up keep in mind to cancel it is very difficult.

Digital paper has articles that are both unique and high quality in business & financial analysis. The only qualm I have with this is that the pricing and paywalling boundaries around your subscription are not obvious & intuitive.

One of the few decent UK newspapers, but with the most dreadful customer service. I have had two poor experiences with subscribing to the paper: first was when they hiked their prices substantially for existing customers with no notice. I cancelled because they showed no respect for their loyal readers.
Because of the poor quality of most of their competitors, I relented and subscribed at a much cheaper rate through Google. One day the bank called to inform me of a large payment to Google Play. I checked me emails but had no recollection of having ordered anything. My bank cancelled me credit card and recovered the payment. The following day the FT informed me that my subscription would be renewed.
Their journalism is better than most, but they won't survive unless they improve their customer service team.

Very disappointing for such a respectable paper to have such appalling level if customer service and dodgy T&C were money are taken from account WITHOUT customer knowledge.
We were renewed for a year prescription £478 without our knowledge. Money were just taken of our business account.
Tried to call, but operator put the phone down on me once she learn that we are not happy not to receive refund for something we didn't ask.
Second attempt - Live Chat. It crushed on the same note.
Apparent there is no cool off period for 2nd year subscribers.
I hope FT can change this terms.

They lie all the time and don't fact check

I have found FT customer care absolutely diabolical over the last 12 months of my digital subscription ( now cancelled)
I have spent many hours both on the phone and on the chat "service" when for no apparent reason I lost access.

Just as it seemed I was getting somewhere up pops the message "Sorry but we are experiencing technical difficulties at the moment..."

This has happened far too many times to be coincidence.
Cynical, manipulative, unethical. Seems to be "staffed by people who couldn't care less and/ or have no empowerment to do anything to help you anyway.
Beyond frustrating.
Absolutely appalling.
J Watmough

I find the FT the best news source for technology company news. It is the only paper I subscribe to. The digital version is the best option.

The online site is very well organized. Tx

Called me out of the blue to discuss my subscription, said there might be a delivery issue. Yes, you have failed deliver a paper while still charging, refused to refund. I'll let the reader form their own view what taking payment without delivering a product is called.

Didn't notify me that my subscription was renewing back in 2020, so I've been paying for a year without even realizing it.... Immediately canceled when I found out, but the money I paid last year is obviously gone. Since I didn't even know I was subscribed, I obviously didn't read the paper and literally just wasted around 1300 hkd (a bit less than 200 bucks)... thanks for nothing FT! P.s. I think it's required by law that companies inform customers of their subscriptions BEFORE it's time to renew, which FT failed to do last year... so there's that......

A left wing partisan rag pretending to be centrist paper. They regularly kill the comments sections so they prevent critique of their garbage pieces that comes across as marketing for left wing candidates. Also, the pricing, for what you get, is outrageous.

The FT did a good job initially by reporting that the Royal Charter professional body the Institute and Faculty of Actuaries (IFoA) were ruled by a British Court to have breached the Equality Act race discrimination in giving British actuaries only 2 exam opportunities a year compared to 4 for Indian nationals. Sadly however the FT didn't follow up with more stories about IFoA.

AVOID!!!
Puts spyware on your device without letting you read anything. This is even after selecting No to all cookies and saving.
They are a scam putting lots of click bait on Google then not even letting you read one word of the article that caught your eye.
On my device they put shortcuts to themselves so now a complete resetting and clearing of unwanted cookies is required.

I signed up for the International edition, mainly because the paywall stopped me reading any articles at all. My mistake.

The subscription is expensive for individuals and there seem to be more and more Premium articles that require an extra, more expensive subscription. Today, I received the email notification of the European Digest and out of five articles, three are Premium.

This isn't what I was led to expect, I won't be renewing.

They are fully bias and anti bitcoin. They discrimated against “citi” and said it is embarrassing. Even tho everyone else believes it is perfect.

The FT provides excellent customer service. Both Amber and Shirley have been very conscientious when resolving my customer service issue. They check in with me every week to check I got my paper, which I think is excellent. Thank you Amber and Shirley.

+ Still essential daily reading. Reviewers complaining of ideological bias protest too much.

- Avoid subscribing as an individual. That turned out to be an expensive process accompanied by unpleasant surprises unworthy of a blue chip organization. Hopefully it's improved since 2020.

I follow the FT online (free) and I'm constantly amazed at their anti Brexit, almost pro Labour stance. A lot of their articles have strong political narratives and, to me, they don't seem at all bothered about telling the news straight. I won't be reading the FT in future, even if it is free. Reuters is far more balanced.

FT customer service is amazing. Their emails are so professional and I can tell their staff are really well trained. The paper seems to provide a lot of value, and the company seems to be really generous with everything they do/provide (e.g. the supplements).

Sadly after 24 years of subscribing to the FT I had to cancel. The FT used to be a source of credible, objective analysis and reporting. Now it is sadly another clickbait driven online publication measuring how many people click through sensationalist and misleading headlines. It’s basically dropped its standards to play in the tabloid zone. What a sad demise from quality to populism.

I would advise you to sign up to a different publication if you want good business news (what the FT used to be good at) and/or objective, thoughtful journalism. One of the few that remain is the Economist.

There are journalists like Stephens on the FT who simply propagate their own personal, pretty nasty views on the readership without concern for journalistic integrity.