furmoo.com Reviews 

I’ve bought furmoo slippers in the past and I’ve been really happy, but after this last experience I would never buy from them again. They took over 2 months to arrive, despite three emails back and forth. When they did arrive they looked nothing like the picture. The tartan design was non-existent, really disappointing. If I could add a photo to this review I would so you could see the poor quality.

Brought a pair of slippers in September now it is October 5 weeks and I am. Still waiting for them to be sent .Contacted manager and it has just been one excuse after another.Worst customer service i have ever encountered.

The slippers are excellent quality. Downside being customer service communication. The website says made to order allow 3 weeks for delivery, I waited over 10 weeks. I had to chase up twice for updates with excuses similar to other reviews by customers placed months ago about staff illness and order backlogs. At my week 4 follow up, Im told 'you're only a bit over (meaning the advertised wait time) your slippers are in production'. During the 10 weeks I received 13 unsolicited furmoo ads! Meanwhile summer is now here. Disappointing.

After waiting a long time, I finally got my slippers 29th May 2026. I was initially delighted with the comfort and the cute tartan fabric. Unfortunately the fabric has worn incredibly badly with large open holes / fraying on the back as well as smaller frays on the side of the slipper. I wrote to Furmoo with photos and was essentially told it was how I was wearing them...
"Having reviewed the photos with the team, the fraying appears to be concentrated around the heel area, where repeated rubbing and friction can cause the tartan fabric to wear and pull apart over time. This can happen when using one foot to push off the heel of the other slipper when taking them off, or through regular friction against other surfaces.
While we understand you haven’t had them for very long, this type of wear can occur relatively quickly if the fabric is repeatedly subjected to friction in the same area. Based on the photos provided, the damage appears consistent with friction-related wear rather than a clear manufacturing fault."
This is disappointing as I have never experienced this in other similarly styled slippers. In future I will be back to buying Glerups, and I would advise people considering Furmoo slippers to go elsewhere. I wish I could post the photos here to show others how the slippers wear in just a few short months.

Whilst they make it clear on their website that the slippers are made to order with a delivery time of 3 weeks, mine took 8 weeks to arrive with the excuse that people were sick. I would suggest that this is a business model not suited to the current online consumer market.

Purchased slippers thinking they would be dispatched in a reasonable time frame, but did not receive slippers for 9 weeks! Winter is over!!
As others have experienced, poor communication from this company, totally unprofessional.

I’m suprised they requested a review from me. I had to contact them twice to find out where the slippers were. It took 2 months for them to arrive. Winter is over. The quality look good, but I think if it’s going to be that long a wait you should be telling this to the purchaser at the time. Not waiting to be chased up and then explaining that Illness has stopped any product for a while. I won’t be these again

I've brought approximately 7 pairs of Furmoo slippers over the years but find myself disappointed with length of time it takes, only ordered inners! Took nearly 6 weeks, Winter is nearly over! I know it says 21 days, perhaps contact your customers instead of them chasing you for an update. I love supporting NZ business but sorry your lack of communication has put me right off.

I'm totally dissatisfied with this company. Ordered I made sure to message that I needed them by a certain date. Was told I would definitely have them in 21 working days.
Didn't arrive message and asked for a refund so I can buy some boots it's a lot of money to have paid and have nothing to show. Eventually I was told they will issue a refund. Been waiting for four days. Messaged again that I need the refund still waiting. Terrible terrible service I have never had issues like this before.

8 weeks, no slippers,poor communication, buy NZ made and wait for 2 months , sending smiley faces and kisses is totally unprofessional and does not equate to a product that was paid for!.Requested a refund and was met with an email stating they were being manufactured, not good enough, I truly hope you get your act together or go bankrupt

I ordered the slippers on 16th July 2026 and they should, according to their 21 working days, have been received by 14th August 2026 (okay only a few days "late" at the moment) BUT I feel like the same excuses other people seemed to have complained about, ie staff illness/accident, are still being used here AND I have had to ask what is happening as there is no pro-active communication about any delay. Hopefully the slippers will be worth the wait but this is not good customer service.

Would NOT recommend.

The communication and customer service have been extremely poor, with responses that feel more like excuses than solutions. Staffing issues are a business responsibility, not something customers should be expected to take on or accommodate. If you can’t meet your own timelines, manage that internally and communicate proactively with customers.

It’s particularly frustrating to see constant social media posts promoting new sales while existing customers are still waiting for orders they’ve already paid for.

Deliver on your timelines, communicate proactively, and take responsibility when things go wrong. Customers shouldn’t be expected to simply accept poor service because of a company’s internal issues.
This is typical of NZ businesses. No accountability and expect customers to simply accept poor service and make excuses for their internal shortcomings.

Delays, excuses, delays and still no slippers. I have been waiting over 2 months. If they are legit it’s likely to be Spring before they arrive. If they aren’t, I just $200 on my mother-in-laws ghost slippers.

Placed my order 4 weeks ago and haven't heard anything since . But have had several bright and breezy promotional emails. Wish they'd put a bit more effort into customer communications instead of marketing

Highly recommend ⭐️⭐️⭐️⭐️⭐️
Took a wee while but staff had been sick and also had injuries. They messaged me to let me know. I recieved my order today and let me tell use something! Wow!!!! 👌😍
Am impressed. I can actually feel my toes for once and they super comfy 🥰
Thanks so much to the team at furmoo

I placed my order on the 28th May. It is now the 20th July and I have yet to receive my order. I purchased this for a June birthday present.

I have been in contact numerous times over this period, asking where my order is and to provide an estimated delivery date. Unfortunately what I received in response was excuses (I do understand that things occur in businesses). However, how it has been communicated, I feel, has been extremely poor and only come after I have chased them up. When I asked for either my delivery or a refund, as part of the response I received it included a smiley face, which under the circumstances and our previous communication I believe to be in poor taste.

I love supporting NZ companies but unfortunately after this experience I wouldnt reccommend this one to my friends or family. I was recommended this company by someone else so this is a shame.

I hope they can sort out their issues.

Bitterly disappointed, after waiting 9 weeks for delivery my Moodle slippers arrived, when I opened the package overwhelmed with the glue smell. When they say made in NZ which was one of the main reasons for purchase, I would suggest they are assembled in NZ. As their label clearly states products are manufactured and sourced in Indonesia , India, USA and Nz. As for the sheepskin looks so over processed, snowy white, no resemblance to real fur at all. The Tartan wool covering, on their care card suggests natural wool is delicate and will pill and tear over time. Quality Wool is a natural resilient fibre and strong. I feel the fabric they have used is not high quality. There is no support in either the sole or heel of the slipper. For $175 this is not value for money and there are far superior options available.

UPDATE 4.8.2026
They did finally come, I am currently wearing them and my feet are very toasty. They are bright and well made, very comfortable. So I am very happy with the end result. I've updated from 3 to 4 stars to reflect that.

The wait time with no communication until I reached out after 30 business days (21 business days being the alleged time to shipping) after a poorly worded sale email (the email title was, "We are closing!"), combined with endless emails about sales and your next purchases means it remains 4 stars and not 5. I ended up waiting 35 business days for it to ship.

ORIGINAL
I'm in a holding pattern so I'll update once they actually arrive. Like many here, shipping has blown out. I have had zero communication except for this morning after they sent an email with the heading, we are closing. To which I was like, OK, but am I getting my slippers before you close? They responded, turns out they're not closing, the sale is ending, and they just want ppl to buy more slippers despite not receiving what I've already paid for! No mention of when I might expect my slippers.

I assume they'll come one day. Winter will be over if it's much longer so I guess I'll enjoy next year... If I realised how long it would take i would have ordered from Uggs since 1974. I was torn between the two companies and the colours of furmoo got me over the line, but I'm regretting that now.

I ordered mine 5th of may. As of today 17/7/2026 they still haven’t arrived After ordering got a message that 20 working day wait. Now it’s 35 working days. Beginning to think I’ve been scanned out of 368 dollars!!

The slippers I bought finally arrived and I love them. So well made, gorgeous colours and so comfy I haven't taken them off BUT, customer expectations need to be better managed at point of sale, not after purchase. These took over a month to arrive and winter is now at the half way mark. Its true, I might not gave bought them if I knew it would take so long. Hopefully Furmoo can work on expectations upfront