NCRSSFTY Reviews 174

These guys are the website furnica.co.uk
I got the drawers runner deliverered (although two parts shipping, first part arrived after 5 days and the second took 3 weeks as apparently got stopped at the customs)

Unfortunately out of 11 runners, one was faulty, emailed them about a refund or replacement and they never replied

1 star – Poor communication and no delivery
Very poor experience. I ordered heavy-duty drawer runners and received an order confirmation, but after that there was effectively no communication at all.
After chasing, I was told they would contact FedEx for an update, but I never received any follow-up. This dragged on for nearly two weeks with no progress or updates.
In the end, I had to raise a dispute through PayPal to recover my money.
Based on this experience, I would strongly advise avoiding this company.

Still not fulfilled and the number isn’t connecting.
Seems to be a scam

Purchased a chest of drawers. Never received the product, called 20 times. No answer, emails, no answers
Do not shop here. It is a scam. It needs to be shut down

Did not fulfill my order, not explanation. When I contacted them they just cancelled my order, no mention of why or a refund. When I contacted them about a refund, they said they processed it (3 times), not a penny received back. AVOID LIKE THE PLAGUE!!!

I had a very similar experience to a previous reviewer. Ordered drawer runners on 1st Jan - received anorder confirmation. Website said shipping 5 business days. Received nothing for over a week, emailed office, got a response saying we'll check with Evri - they clearly had not dispatched. Had to chase multiple times. Eventually requested a refund (one month after ordering) - 5 days later they shipped the item I no longer need as I have bought and installed the product from elsewhere. Now waiting for my refund. Completely appalling customer service.

Do NOT use this company. The products are not delivered, they do not answer the phone and do not refund the money.

Yes a scam, if you havnt brought dont

If you have call your bank and do a chargeback

You will not recieve any items

Item never arrived

This is a scam website.
Like everyone else leaving a one star review, they followed the same process with me.
Take payment, leave a notification it’s being processed with a courier and then that’s it.
No pick ups on the phone and no replies to emails

It’s a scam

Avoid – parcel never received, no response
Ordered from this company and never received my parcel. When I contacted them, they blamed Evri and said they were “checking with the courier”. I was told they could send a replacement parcel, but after that I received no further updates at all.
I followed up multiple times asking whether my original parcel had been located or when a replacement would be sent – complete radio silence. Emails ignored and phone calls go unanswered despite repeated attempts.
It feels like they just keep delaying and then stop responding altogether. Based on my experience and reading other reviews, this seems to be a common issue. Very poor communication and customer service. I would strongly advise avoiding this company.

Used them a few years ago for drawer runners and they were top class. Ordered again in November and no sign of a delivery. No tracking number provided and the same excuse as other people have been given "evri are to blame" I asked for another set to be sent and still nothing and they then ignored me until I threatened to use credit card charge back. Will not use again!

Product didn't show up, had to chase them all the time. Told they would send a replacement, still nothing, now gone radio silent and no one answered the phone.

very bad experience, it's like a scam
they never send the products
blame the courier but they can't provide any tracking
avoid avoid avoid

This company is a scam. Nothing arrives after taking payment. No working telephone. No email response.
Just look at other reviews on other sites .

Avoid! Ordered some drawer runners, never delivered. When I challenged they said “checking with Evri” then radio silence. When I challenged again, they said “no reasonable answer from Evri”. Strong sense I was just being strung along. Looks like I’m far from alone in this experience

Item never arrived. Contacted company with no response.No refund received. Had to initiate chargeback with bank.

Disappointed. The item only arrived after two weeks and only because I had to chase it up. When it finally arrived the measurements were not as described and it didn’t fit as expected. The seller did not offer any solution and stopped responding to my messages. Luckily, PayPal was able to resolve the issue. I would not buy from this seller again.

The order never arrived! I ordered it in July 2025. Reported to Furnica office and they said the parcel has been lost/undelivered by Evri. I asked for tracking number and they ignored me.

Quick check - Evri never had my parcel, there was no parcel, they are scammers!

Bank has refund the money and investigation has been taken by authorities.

Since Aug/Sep I am receiving awkward and scam text messages, emails and nuisance calls. I think they pass details to other scamming groups.

There is no way of contacting this business, phone lines are never answered neither are emails. Incorrect items sent - items not sent. No refunds, no replies - not even sure if this is a legit business