Furnley House Reviews 

85
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 2 van de 5 sterren

My wife and i were moved to Furnley House after they bought out our existing FA's business. Their internal systems simply are not up to scratch with incorrect docs being uploaded to the portal which i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Jon from Furnley House was very professional, courteous and friendly at all times. The team came up with a comprehensive report based on our needs and wishes. The report highlighted a number of option... Toon meer

Beoordeeld met 5 van de 5 sterren

Can't thank Darren enough for sorting out two life insurance policies we had that was out of date. He was accommodating with the initial meeting and listened to our new needs, then went away to sort t... Toon meer

Beoordeeld met 5 van de 5 sterren

The team at Furnley House were fantastic. They dealt with our matters in a prompt, professional way. They helped us with our remortgage (Kev), pension (Jonathan) and life insurance(Darren) planning. W... Toon meer

Bedrijfsgegevens

  1. Financieel adviseur
  2. ook in
  3. Financiële planner
  4. Hypotheekmakelaar

Geschreven door het bedrijf

Your Financial Planning Partners. We're here to help you live the life you want to lead.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

85 reviews

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4,4

Alle reviews

(85)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Transferring my money without my consent, the final straw.

My wife and i were moved to Furnley House after they bought out our existing FA's business. Their internal systems simply are not up to scratch with incorrect docs being uploaded to the portal which is very confusing, as are their projections which never seem to tally or make sense. Even worse, our advisor transferred funds out of my account without my consent and against my wishes. They did accept their failings in a letter and offered a paltry sum as compensation, if I would sign a letter, confirming that i wouldn’t take further action. Sadly, before this we had referred a friend and we were supposed to receive a gift voucher for doing so, this never arrived and we had to chase that some months later. I qould not recommend Furnley House, but knowing what I know now, I couldn’t imagine recommending any financial management company. These companies rely on your lack of knowledge and their boasts that their 'managed funds' will deliver better results than others are usually complete fiction. Go to Vanguard or similar, get identical or better performance and save yourself a small fortune in fees.

1 juli 2026
Review zonder uitnodiging
Logo Furnley House

Antwoord van Furnley House

Hi Andrew,

Thank you for taking the time to share your feedback, and I’m sorry to hear your experience with us didn’t meet your expectations.

Following your complaint, I contacted you directly with our response, but unfortunately I haven’t heard back from you. If you’d like to discuss our response or feel anything remains unresolved, please email me at andy.pardoe@furnleyhouse.co.uk and I’ll gladly arrange a time that suits you.

Kind regards,
Andy Pardoe
Compliance Manager

Beoordeeld met 5 van de 5 sterren

We've been with Furley House since 2020…

We've been with Furley House since 2020 after our previous adviser retired, Paul Fazakerley was originally assigned to our case and we have worked with him ever since. Paul has always been readily available to answer any questions or concerns we may have. We trust Furnley house to always have our portfolio managed in the most efficient way possible.

24 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Financial advice.

We deal with Paul Monk through this company and his financial advice has been first class. His friendly, professional approach has been much appreciated regarding our financial needs. I would gladly recommend him to friends and family.

30 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Furnley House - Working for me.

Prior to making the move to Furnley House, my thoughts regarding my incumbent and previous advisors was that their advice and decision making was more about their income from my money, rather than them looking after my interests and making money for me. I looked at FH as they were recommended to me and quite frankly, I haven't look back and would most certainly recommend them.
My situation was somewhat complex at the time of switching financial advisor as my pension was offshore. Never-the-less FH and in particular Jon Kirby worked tirelessly in providing sound advice in terms of strategy in how to get my pension back to the UK effectively and financially in terms of where my fund should be invested and at what cost and all this was done free of charge for almost a year until FH took over the management of my account.
Since then I have benefitted from impressive fund growth, significant reduction in charges and regular contact whether planned or unplanned as they are always available to discuss any concerns with the markets, because with them you can take a keen interest in your investments or just sit back and let them get on with it.
All in all, I cannot praise FH enough for the work they have done for me.

20 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always had a good relationship with Jon…

Always had a good relationship with Jon as he is very personable as well as being informative and helpful in any advice given or queries I’ve asked him about, someone I feel able to trust which is key …

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jon and the team at Furnley House are a credit to the company

Jon from Furnley House was very professional, courteous and friendly at all times. The team came up with a comprehensive report based on our needs and wishes. The report highlighted a number of options to suit our requirements and we were very pleased with the proposals. Having signed up the Furnley House/Fundment teams took care of the transfers on our behalf. We'll now sit back in confidence that our finances are going to be well managed.

3 februari 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great financial service with a professional and friendly team.

Lots of financial advisors can get good returns on your investments. It is after all their main role. What sets Furnley House apart in all my dealings with them, from our personal account manager to the admin staff, is a sense that they really care about their customers. You feel like part of the family and not just another client.

10 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jon is very professional

Jon is very professional, friendly and caring. Always goes above and beyond to offer his best advice/help. Offers the best options possible to support you. Will definitely be recommending him to anyone who would need financial support and advice.

12 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Furnley House

Furnley House has always provided an exceptional service for our whole family.
They begin with a detailed financial assessment then guide us as to which level of exposure to risk that we were most suited and comfortable with.
Our adviser Paul, has always handled our concerns and queries with patience and a genuine understanding of what we hope to achieve.
We consider Paul to be extremely financially astute as well as a very good communicator.
We always leave our meetings with the staff at Furnley House extremely pleased with the friendly and high quality level of service that we have received.
Keep up the excellent work!
Nick and Tasha.

16 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Realising your dreams

Furnley House realised our lifetime dreams which was amazing.Previously I had been trying to get 4 pensions put into 1 pot but no one would listen or help so movement was slow & frustrating. In addition my pension arrangements were complicated & I really didn’t have a clue where to start. Paul listened to what was happening in our life’s, understood what we wanted to do & discussed financial planning for the future. After agreeing our terms, 4 pensions were put into 1 pot & our tax free cash was released. This then allowed us to buy our holiday home which the whole aging family will use.
My pension review is also underway and once complete will mean we will become debt free and the majority of mortgage repaid. I then plan to retire in 3 years rather than 5 years which will be spent with my husband in our holiday home. His health prognosis has been mixed so by being able to spend time together is really valuable . Thankyou

29 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company and service

I’m very impressed with the consistently high level of professionalism and communication offered by my adviser Graham and the wider Furnley House team. I feel confident investing my money here due to their deep knowledge and expertise, with additional resources such as the online platform and newsletters further enhancing the excellent service.

23 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Furnley House Excellence

I have over the years dealt with a number of financial advisors, some of which have been particularly good, BUT, none compare to the service and suppprt I have had from Furnley House, either during my move to them or since becoming a client of theirs. I cannot praise the team there enough for the efforts they put in to make me feel that they are on my side and not just out to make their commission.

5 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Makes me uncomfortable

Out of the blue I have today received an email from Furnley House inviting me “to complete my nomination” for some award. I have never had any previous contact with this organisation and I don’t know anything about the supposed award. I don’t know how they have obtained my email address and this makes me very uncomfortable. Is it a scam? Do they buy mailing lists ? I don’t know.

29 augustus 2025
Review zonder uitnodiging
Logo Furnley House

Antwoord van Furnley House

Hi Jane

You likely received an email from us because you or your organisation have been nominated for a Leicestershire Community Champions Award, organised by our charity, The Furnley House Foundation. These awards are nominated by the public, and the email was sent to inform you of your nomination.

Please be assured that this is not a scam and we do not hold your information for marketing purposes.

You can find more details about the awards on our website here: https://www.furnleyhouse.co.uk/Events/lcca-2025

If you would prefer us to withdraw your nomination and delete your data, please contact us at foundation@furnleyhouse.co.uk, and we will be happy to assist.

Kind regards
Furnley House

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