Fuse Energy Reviews 5.078

Hannah was very nice

The guys that came round to fit the smart were quick and professional. They advised what they would be doing and how long it would take.

Nika was so helpful and fast response to all my queries.

Their customer service was really efficient. It was really easy to navigate.

The team at Fuse sorted out a problem with an email that I had lost and needed. They acted fast and got it sorted.

Jack arrived on time, completed the job professionally, and was courteous and respectful of my property. We need more like Jack in this world!

Brilliant, intelligent and helpful service from Fuse chat support staff today. I have been struggling for years to get a problem resolved by previous supplier (at home display wasn't connected up for electricity for some reason.) Within minutes Zaid Kasaji got it all going. Thank you so much. You have restored my faith in customer services and the human race generally.

It was a long and frustrating journey to get a new meter installation date after the old one packed in (ergo the dropped star), but really impressed by the engineer, Shafi. Communicated well, was efficient, and took the time to answer questions/explain things without using too much jargon. Recommended.

Prompt and friendly service, that was quicker than expected and made everything super easy. The engineer that came out, Dave T, couldn't have been nicer and more informative.

Really easy to switch, the experience was very modern and clean. Good visibility of the different tariffs and explanation on the costs. The UI is really good and it steps you through the process very simply. When I wanted to ask a question beyond the AI, which is very good itself, Jordan was on hand within a moment to answer my queries. He was very professional and helpful and as a result I signed up a few moments later and am now looking forward to my switch from *ctopus in just three days' time.

Adam G is very help for submitting the meter reading for me manually! And quick!

My query was resolved quickly.
Conversation by chat with Lorenzo was easy. He offered alternatives and he was patient with my indecisiveness!

Prompt, relevant, comprehensive advice on the process.
No heavy sell. Advice allowing me to choose.
Thanks

AI, Plug, response is quick and accurate. Transfer to a human is prompt (minutes) if asked for or done when Plug can't answer.
Human contact clear, efficient and professional. All good so far.

This is much better than dealing with a call centre. Speedy replies and confirmations with a written log. Well done !

It was very easy to get the smart meters installed. I did everything through the app, and the technician, Shafi, arrived on time, communicated clearly and installed the meters quickly

Fast responses to questions - there were quite a few. I had easy access to an agent via chat who was very patient and very helpful with my neurodivergence challenges and poor IT skills - Yaseer.- Thank you
3 stars as I just couldn’t navigate and find info I wanted on the website or app despite trying for a few hours and so have elected to switch via USwitch

I have been having trouble trying to get my smart meter working properly for years now. It never sent meter readings from when it was first installed by EDF and Octopus never sorted it either. I recently switched my energy supplier to Fuse Energy and informed them of this problem. Well.... I was so impressed with their response, they responded straight away, saying they want to help me and resolve this problem. The team have been truly amazing and it will soon be working correctly. From my first email, I was rest assured that this problem will be resolved with Fuse Energy. I have had a number of emails keeping me updated all along the way. I wish to mention Oliver, Ged, Ammaar and Steanjae, what a wonderful team, totally on the ball, reply back really quickly sometimes within a matter of a few minutes. Their messages are to the point, polite and friendly. An asset to Fuse Energy. Many thanks.

I have just signed up with Fuse Energy using The Rest is Politics link. It was very easy and their customer service agent Yash was extremely helpful in sorting out a few admin problems.

Easy switch. Cheaper tariffs than Octopus ( who are also great). Communication good so far.