Fusion For Business Reviews 

Fusion have been really helpful Omar setting up the deal and Natalie sending over contracts also got a good deal for our business more than we was paying but with energy price rises overall I'm lots better off on the deal they offered will use again

I made one quick tel call to Fusion, my call was answered immediately by Thomas Wade. Thomas listened to all my concerns, as I felt lost and confused, with so many energy companies, prices and tariffs on the market. I felt slightly overwhelmed. Thomas reassured me, and put me at peace immediately. His depth of knowledge regarding energy companies and how they operate is incredible, he told me what to expect from them (the good bits and the not so good). Thomas searched the market and found me the cheapest energy supplier out there. I was staggered at the deal he managed to find and secure for me. Thomas took time to explain everything to me start to finish, and took care of everything, all I had to do was provide an electronic signature. Thomas's communication skills are impressive, and his customer service is 1st class. I felt like I was talking to a friend throughout. Thomas was incredible I cannot praise him enough. I will be recommending Fusion to all my friends, and family. I will be keeping in touch with Fusion in the future. I wouldn't hesitate to contact them, or recommend Thomas or Fusion to anyone at anytime. Thomas is a credit to Fusion and I feel so lucky to have had such a fantastic experience and service from start to finish. I am now paying zero standing charges on my electricity bill. Thankyou so much Thomas can't rhank you enough. Karen Trueman Bristol.

We had the pleasure of dealing with Ethan today, in which he sorted out our Electric! Amazing communication and customer service. Anyone who needs help with their electric contact Ethan!!

Again Fusion for Business have provided a very professional service. Omar Bouchaab was very helpful and made the whole process run very smoothly. I always dreed energy supply renewals, but Omar was very knowledgably and understood the business needs. the whole process took less than 1/2 a day. I will always recommend Fusion for energy renewals.

really appreciate the support that fusion for business has given me when moving over to new suppliers comparing the cheapest rates and going through with the switch over

The electricity market is a fickle thing.
we have a mix of low volume and moderate volume sites with different profiles.
Theo from Fusion had helped prior to Abby so I gave them a try.
Abby dilingently noted my requirements and was always willing to try and tailor a deal for an individual site.
She did not win them all but she gave it a good go, and as a consequense I now have more certainty in my electricity costs upto 3 years ahead.
For future site I will call Abby without question.

We’ve had a great experience with Fusion for Business and would highly recommend their services. In particular, Sam Jackson has been fantastic to work with. He has taken the time to understand our business and has helped us make significant savings across three of our sites.

Sam has been professional, helpful, and proactive throughout, and it’s clear that he genuinely cares about delivering the best outcome for his customers. The savings he has helped us achieve have made a real difference to our business.

Excellent service from Fusion, and a special thanks to Sam for all his hard work. Highly recommended!

Fraser Hallas was fantastic! Really quick to call back and get the best deal for my company, kept me up to date the whole way though and we where done in under a day.

Lawrence was superb! Had our new energy wrapped up in 1 day saving us around 40% on our bills annually.

Very helpful and keenly priced energy quote. I always set a spreadsheet sheet that includes standing charges and price per kWh. This allows me to make accurate comparisons against different useages.
Out of my 3 best options, Fusion For Business came top twice and second once, being less than 5p more over the whole year. Joe was able to help me complete the form and us started. Excellent.

**Extremely Poor Support – Months of Chasing and Still No Meaningful Resolution**

Our experience with Fusion for Business has been extremely disappointing and, even at this stage, they appear unwilling to take any meaningful responsibility for the service we have received.

We used Fusion as our energy broker because we expected them to provide professional support and act on our behalf when problems arose with our supplier, Yu Energy. Unfortunately, when a very serious issue did arise, the level of communication, ownership and support from Fusion has fallen far below what we expected.

We have now been dealing with this issue for months, involving disputed energy usage and bills, incorrect/estimated readings, collection communications and threats of disconnection. This is despite our premises having been undergoing a refit during the relevant period with effectively no meaningful electricity usage.

Throughout this process we have continually had to chase Fusion ourselves. We have sent numerous emails and repeatedly asked for updates, yet meaningful communication has been extremely poor.

Fusion specifically told us not to deal directly with Yu Energy because they would handle matters on our behalf. If a broker instructs a customer to rely on them in this way, we believe they have a responsibility to actively manage the issue, keep the customer informed and escalate matters when they are clearly not being resolved.

We eventually raised a **formal complaint with Fusion**, setting out our concerns and requesting specific information and answers.

**To this point, Fusion has still failed to provide the information we requested within that formal complaint. We have received no meaningful explanation of what action has actually been taken, no satisfactory answers to the questions we raised and no meaningful update on how this situation is going to be resolved.**

Even more concerning, the latest meaningful communication we have received regarding the situation has not come from Fusion at all. It has been **a letter from Yu Energy threatening court action and disconnection.**

How can a business customer be left in this position while their broker apparently continues to say that they are dealing with the matter?

We are a new independent business trying to establish ourselves, and instead of concentrating on growing our business, we have spent an enormous amount of time chasing an issue that we believed our broker was supposed to be helping us resolve.

We have also received alarming communications regarding disputed amounts, including figures approaching £10,000. Yet despite the seriousness of the situation and now the threat of legal action and disconnection, we still do not feel that Fusion has demonstrated the urgency, ownership or level of intervention that this situation requires.

What has been particularly frustrating is Fusion's apparent failure to acknowledge its own role in what has happened.

When we made our formal complaint, we were told that Fusion was "disappointed" that a complaint had been raised because they had been chasing Yu Energy. This completely misses the point.

**Our complaint against Fusion is about Fusion's service.**

It concerns the lack of proactive communication, the continual need for us to chase, the lack of meaningful updates, the failure to provide information we have formally requested, the apparent lack of effective escalation and, most importantly, the lack of ownership when their customer is facing threats of court action and disconnection.

Simply saying that you are chasing the supplier is not, in our view, sufficient when months are passing and the situation is becoming more serious rather than being resolved.

This whole experience has caused us considerable stress and anxiety at an already incredibly difficult time for a new business. We chose to use a broker because we believed they would provide expertise and support if something went wrong. Unfortunately, when we have needed that support most, we feel badly let down.

At the time of writing, **the matter remains unresolved, the information requested in our formal complaint has not been provided, we have no meaningful resolution from Fusion, and Yu Energy is now threatening court action and disconnection.**

We are therefore left asking a very simple question: **what exactly has Fusion done to protect and support us as their customer?**

We will update this review if and when Fusion provides the answers we have requested and demonstrates that it is actually taking responsibility for bringing this situation to a satisfactory conclusion.

Update: After posting this review, Fusion suddenly contacted us twice, yet our formal complaint remains unanswered. Disappointing.

Our company dealt with Sam and we couldn't have been happier with the service. He was genuinely honest and straightforward throughout, with no hard sell or pressure. He took the time to understand what we needed and found us a great energy contract. We felt we could trust his advice which made the whole process easy and stress-free. We would definitely recommend Sam and wouldn't hesitate to deal with him again.

David Potter was excellent in following up my queries and was great in following up until finalised

Really very friendly and helpful

Mark rapidly assimilated our particular circumstances and whilst the national database values differed from our actual energy consumption we were able to compare prices and tariffs across different suppliers using our actual data and update our forecast annual bill.

He kept me informed of the options available and stuck exactly to his time schedule. phoning on time every time.

Excellent service provided by Mark. I would strongly recommend.

Fraser did a great job - no waffle, quick and efficient, and got me a great deal saving my business nearly £2k a year.

A positive experience! Fraser Hallas was excellant - friendly, professional, knowledgeable and took time to look into my issues. I would definitely recommend.

I searched google for “Commercial Experts” and selected which services I needed a quote for. This put me in touch with “Fusion”. I received a call back from Ethan who took me through every step of the process which was simple in itself. I made a great saving. You were a pleasure to speak to. Thanks Ethan.

Great experience with Fusion Business when renewing our energy contract. Mark Sumner looked after us throughout the process and was helpful, responsive and easy to deal with.