GAIL's Bakery Reviews 

I generally like Gail’s but very disappointed with a cold sausage roll today. Apparently they cannot reheat. So bizarre!

I went to the Lewes store in East Sussex. Very friendly and helpful staff. Excellent coffee and delicious food. I will definitely return.

My experience at GAIL’s Bakery Victoria Park (87 Lauriston Rd, London E9 7HL) was unacceptable. I was treated differently because of my race, which made me feel uncomfortable and unwelcome.

The behaviour of the staff affected me so badly that I couldn’t even eat the food I purchased. This is not how any customer should be treated.

Racism has no place in any business. Management needs to take responsibility, provide proper training, and ensure all customers are treated equally and with respect.

Great customer service, good and drinks are amazing! Watford Gail’s.

We used to be great fans of Gail’s bakery before Covid, a real treat place and we used to go most weekends.
Now most of the locations have turned into places where the staff are not at all friendly, the place is never clean and to top it all you now don’t even get a ‘free’ loaf when you collect 9 stamps-you have to actually buy something to get your ‘free’ loaf after spending at least £25 per visit!!! Extortionate.
And to make matters worse the app doesn’t even log your visits correctly I have been then at least 3 times and it didn’t add any stamps-I suggest you all go to Ole & Steen, the food is fresher, cheaper, and the loyalty scheme is much fairer!

I wish to highlight health concerns pertaining to two products that I buy regularly from this store: Challah plaited loaf and CHALLAH TIN LOAF. I understand that they changed the recipe and I can certainly tell. The salt content in these products has been increased to unhealthy levels. This is irresponsible on Gail’s part considering that in the UK high salt consumption is a primary driver of high blood pressure (hypertension). Over 1 in 4 adults in the UK are affected by high blood pressure. I used to enjoy Gail’s Challah plaited loaf and CHALLAH TIN LOAF when both were less salty and also less calorific and healthier. I woke up thinking of Challah plaited loaf but decided not to order any today when I remembered just how salty the loaf I bought recently was. I will try the M&S one instead as it’s less salty. Please use healthier recipes for these traditional products and play your part in contributing to healthier communities. RE: Customer Service, I have found most of the staff at this branch to be professional and courteous. Thank you.

Learned too late that Gail's are permitted to sell filled rolls out of temperature for a 2 hour period, i.e. fresh cold meats, cheeses, salmon, chicken, etc... and we are to trust that they chuck them in the bin after that time..
forgive me for not believing this,..... as I purchased the last filled roll available at Gatwick Airport recently, and was violently sick afterwards.........took me over a week to resume eating again...Terrible experiece.

I have since learned from Health and Safety that rolls/sandwiches can be displayed at ambient temperature that is, not refrigerated for 4 Hours!!!! Incredible !! No wonder I was so Sick..... Buyer beware I say!!

At Gail's Cheshire Oak's, we ordered two coffees and cakes at 4p.m. Good selection of cakes and pastries, however I was very disappointed that the coffees were served in cardboard cups even though we were dining in the store. This is supposedly a higher end bakery and coffee shop and as such I would expect to be served with proper cups and cutlery. We were told afterwards the reason for the takeaway cups and cutlery was because there was only two staff on duty. Perhaps it would be prudent to warn customers before they place their orders that they will be receiving their drink in takeaway cups so they have the choice to stay or go elsewhere. Just as I completed the review, I overheard another customer saying 'we've got cardboard cups because the dishwasher is broken'. Strange that the staff are telling different stories, could it be that it's easier not to wash any cutlery and just throw the paper, cardboard and plastic in the bin...very sustainable and unacceptable 🫤

(Canary Wharf) I frequent Gail’s regularly both here and in Soho. I’m always very satisfied with the baked goods. Previously, the Smoked Chicken Caesar Sandwich caught my eye and having built up an appetite for it, today I decided to get one for lunch. I believe it cost £8.95.

It was just a dry chicken sandwich on brown bread. The chicken was just lunch meat, there was no Caesar dressing on it, no Romaine not even a slice of tomato. No cheese. There was a bit of Rocket and some chicken lunch meat between 3 dry pieces of low quality brown bread, which I guess was some attempt at making it a club?

Not worth the wait, not worth £8.95. Very disappointing. I could’ve just bought a packaged sandwich at half the price. I was expecting something like a Smoked Chicken Caesar Salad Wrap but with some freshly baked bread. Gail’s product developer should visit an actual sandwich shop or walk 2 feet into the Waitrose right behind them and spend £3.50 on Chicken Caesar Wrap with Grilled Chicken, Smoked Bacon, Parmesan Cheese and actual Caesar dressing rather than charging £9 for a sandwich that doesn’t even meet the standard set by National Rail, let alone Waitrose, at less than half the price. Very disappointing.

Looked great from the outside but - wow - what a cold soulless underwhelming experience. It was pretty busy and I suspect if you know your way around then that helps. I didn’t. Waited while one person served people behind me before me and 4 others stood round chatting. I would have had a pastry with the drinks but I wasn’t sure where the shop ended and the café began and felt too unwelcome to ask. Not sure why hot drinks and served luke warm in cold cups. Probably works for regulars but not so amazing that I feel like learning the ropes.

tuyn was a lovely server and was so helpful with helping us chose what to get. I 100% recomend going

I recently visited Gail’s again and had a great experience, as always. The manager kindly recommended the new Smoked Chicken Caesar Club sandwich, and it was absolutely delicious — full of flavor and perfectly prepared. I also want to highlight the excellent level of cleanliness, which was noticeable throughout the café, just like on every visit. Highly recommended!

I have been a regular customer of Gail's before thier expansion. I am beginning to see a decline in service. The size of the sourdough loafs are getting smaller, so are the pastries and becoming more expensive. The quality is still there but this will get affected soon as they push for profits and loose thier original values.

Live in Edinburgh, so don't have a Gail's nearby. Came down to visit family in England and thought I'd see what the fuss was about.
Served by a young woman who proceeded to sneeze on my loaf, then put her hand to her mouth, sneeze again into her hand and then handle a cake I'd bought.
I paid and walked out in shock... didn't eat anything.

I visited the Gail’s in St Pancras last Friday morning and the venue and presentation of food was great. I was served by a Spanish manager who was very attentive - great customer service.

A particularly kind server named Prasanth took the time to help me download the Gail’s app today. I’m not tech savvy and his patient assistance and advice were so much appreciated. Credit to him and the other outstanding staff at Greenwich. Whether it is describing their products to me or making recommendations, they are unreservedly helpful, kind, and cheerful -even though it is a very busy place. I love the happy vibe in this particular store!

Welwyn Garden City store, TERRIBLE! Rude staff, staff have an unkempt appearance, tables never cleared, staff talking loudly about customers in front of customers! Shelves always empty, OVER PRICED AND OVER RATED!

I LOVE Gail's - I don't understand why there are so many bad reviews on here and I want to redress the balance! I live in South West London and visit many different branches per week including: Barnes, Putney and East Sheen. The coffee is delicious as are all their pastries and the staff are always very polite and helpful.

I love visiting Gail's at Sheperds Bush Road when I stay at near by hotel. Love to have breakfast or lunch there. I usually buy sourdough Bread with me back home to Norway and freeze them in half.
My kids enjoy them a lot.
Food, staff and the atmosphere is excellent. wish to get there back soon.