Gallagher Bassett Reviews 

Firstly I did not and would not give one star. I’ve had a work related injury from 5/16/26 & have gotten NOWHERE! No corrective back surgery,No treatments, No therapy. My case worker is extremely rude and obviously doesn’t have mine or my family’s best interest at heart. With an obvious wait until “their” mind is made up. I sit with nothing coming for my lost time. I’ve filled out every form emailed, or physically mailed and returned more than once. I provide the information they ask for and nothing but an “I don’t care attitude, it’s not our fault”. From these other reviews I will need to and be in contact the BBB and another lawyer just to get them to do their job. Im a former Paramedic of 13 yrs and have never felt more disrespected by anyone person or company, employer or seen anything or one stall and put off more.

Travel insurance was bought from Co-op, but it seems like this lot are the underwriters. We ended up having to start a formal complaints process with Co-op which did seem to move things along. I'm currently on hold, 38 minutes and counting, trying to leave details of where we would like the payment to (finally) go. Why a company like Co-op would choose to work with these jokers is beyond me...

If we could give this company (wherever it is based) a minus rating, we would. Submitted a travel claim more than two months ago - not a complicated one... for items stolen while travelling. Since then they have been a total nightmare. We have submitted official declarations made to police, photos, receipts, everything - and we either hear nothing or receive requests for more and more details. (Who can supply a receipt for underwear bought years back?) Really cannot see the point of taking out travel insurance when the risk assessors do everything to avoid meeting their obligations. And now we get the standard nonsense that feedback is important, your views matter etc etc. Words, words, words - and nothing has changed. They have time to respond (vacuously) to critical reviews but not time to respond to the claim which is STILL outstanding. Classic corporate (I'd like to use a word that begins with b and ends in t, but then my review would probably be classified as defamatory.)

My fault for using this company as part of a hotel booking package. Despite loading all of the information I could about an aborted stay in Paris due to a very late train from Berlin, I’ve been waiting two months for my hotel booking refund. All I can say positively is that its portal is good and staff pleasant enough. Gets worse, my claim has been rejected and closed because “train crew delays aren’t covered by my insurance clause 5, page 24”, when travel delays leading to a room cancellation are specifically covered by this clause. Now with Ombudsman, but suggest you don’t use this bunch of charlatans who handle claims brought in connection with insurance policies bought from a famous company in connection with a famous room booking agency .

I have been waiting for nearly 7 weeks now for my claim to be reviewed. I have submitted all evidence and yet to receive anything. STRONGLY DO NOT RECOMMEND.

Zero stars if I could

Without a doubt the worst company I've ever had to deal with.
Extremely slow in every way in handling my claim.
I have asked for their complaints procedure. Guess what. No response
A complete waste of space in my opinion. Staff in my opinion are worse than useless
I think your extremely poor service maybe having a detrimental effect on insure and Go along with Zurich
I hope you cease trading as i think you deserve it.
Don't give me your standard pathetic reply to this review. You already know my details. You can contact me directly.

So far terrible experience. Made simple claim 27th July and only received a we have your claim and will review. Called on 19th August to be told it’s in queue and will receive an update close of play 20th August. Currently the 21st August and have been on hold for 94 minutes so far. Never realised making a claim would be so painful

1 star is being generous, absolutely appalling company to deal with, sadly I had no choice as my insurance company uses these to resolve claims. They never respond to emails, they repeatedly request the same information. The stress of dealing with Gallagher Bassett is enough to give anyone a heart attack!!
We are now 6 months from the start of the claim, they have made a partial payment but it really feels like they are deliberately being obstructive and unhelpful,

Well, I have received their standard response, and I have replied….I wonder whether it will take another 6 months ??
I have in the meantime put a complaint in with the Financial Ombudsman.

Shocking service. Claim made, portal crashed so can’t get updates. They don’t reply to emails, never stick to set time frames. 2 hours on hold & then phone cuts off. Worst service ever received.

Worse company I have ever dealt with. Simple missed departure claim due to medical admission. No response to emails. Literally impossible to get to speak to anyone. I have waited days for call backs and never had one. I even sent the claim forms special delivery and have never had a response. I am at the point of not knowing what else to do. How can a company this inefficient and unprofessional be allowed to operate. I will make a complaint to the ombudsman for what good that will do. As is always the case these company are surprising good at taking your premium and direct debit details but in a time of need they simply don’t communicate. Awful awful experience.

This company seems to pride itself on making customers wait, it feels like a massive con.
1 month after submitting my claim I finally have an email requesting me to fill out a form. Of course, There is no form attached to the email, I’ve replied twice but 2 weeks later still no response.
On the phone for an hour so far, to try and speak to someone
I purchased travel insurance through insureandgo - never again!

Absolutely shocking company, our claim was sent to them by a coach company, was then passed to an Insurance Company, promised compensation for the way way we were treated, it has been going on since early May 2026 and they haven’t replied to my last 6 emails, steer clear of them. Now have a reply from this company below , but the email address below does not accept my reply .

If you possibly can avoid any contact with this company.
Unfortunately they are used by many insurance companies to deal with claims. I would suggest before you take out insurance check if Gallagher Basset is involved in the claims process; if they are then go elsewhere. Customer service is -10. They more often than not do not even answer the phone. AVOID

Really bad service wouldn't recommend anybody using it made a claim on the 19th of July I made contact at the beginning of August was told that my claim should be going through then called on the 17th of August for an update after the portal is not working and was left-hand hanging on for two hours on the phone without no answer this is really poor I wouldn't recommend this service to anyone

Honestly the worst experience I have had.
I have not heard anything back and have emailed multiple times … I am
Out of pocket a bit of money and want them to hurry up and take a look at my claim, but it’s nearly impossible to get hold of them?

Straight forward missed port due to weather conditions. All documents down loaded . Claim has sat at 50% since it was submitted . When you have paid nearly a thousand pounds for travel insurance you expect at the very least prompt payment when it is a simple claim . Waited over an hour for phone to answer and had to give up as surprise surprise I have things to do. I have obviously checked the portal as suggested but nothing !!! Why insure & Go are using such a shoddy company I have no idea . Looking at the trust pilot scores I can see many other people have been treated the same.

AWFUL, DO NOT USE.
I had to cancel a holiday due to an emergency brain operation, they have all the documents they need, but they are dragging this claim out 3 months later & I am still waiting. It is impossible to talk to a claims handler, they never return calls or send emails that they have said are sent.

I bought travel insurance from All Clear Insurance which was processed by Gallagher Bassett.Following submission of my claim I was asked to for further documentation whichI promptly provided.
Two weeks later I was asked for a further 4 documents !
Why were these not requested at the time of the first
request? Delaying tactics ? The documents asked for
are not available from service providers and the request is completely unreasonable and seems to be used to avoid paying out on a claim.
Gallagher Bassett are fraudulent, and by implication
All Clear are not much better.

This company doesn’t deserve a star tried using the portal and it worked 2/3 times then the portal says my email address is wrong and password is wrong been waiting a month since my claim no communication they don’t email you no info only that you need to phone up then you wait between 1/2 hours for them to even think about picking up don’t use this company or great cover waste of space

The worst company I have ever dealt with and a formal complaint has been raised over 4 weeks ago.
Zurich need to stop using this company absolute shambles, no communication what so ever.

Claim has been in since June 21st…I’ve sent numerous emails to the customer service email. It’s a bluff to look like they will look into the claim. They don’t give a hoot clearly from every customers review..