GAP Reviews 

Very slow delivery service, the order was placed 3 days ago and I'm still awaiting despatch of the items. Delivery is estimated between 3 and 5 working days. Considering today is the 3rd working day and it still hasn't been despatched, I'll be very surprised if it arrived within the 5 working days advertised. I expected a great deal better from such a well known brand as GAP. Very very disappointed customer

Update - I've had no follow up from the review and having checked the order status today, it has been cancelled without my consent. Having questioned this previously with GAP (as I was clearly able to see the items were out of stock), I was assured that I would receive my order by the 5 working days) - how do I make a formal complaint against GAP!!??

I love the gap clothes for children it's long lasting,washes great and my kids actually want to wear them !!! This is the first time I've done an online order since the shops shut but I was so impressed. Ordered Monday (Bank holiday) and it was delivered Friday morning. You recieve a return label if you need to return. Still the same great quality and quick delivery!!!

Can’t fault them first time ordered 19/4 and received goods on standard delivery 20/4 well packaged and presented, so many companies tend to send out screwed up and badly packaged these days so this was a refreshing change 😀

As I have been working from home for some time now, I was looking for trousers that look smart while being as comfortable as slackers are. My partner suggested Gap, and the products were exactly what I was looking for.
While placing an order, I forgot to add a discount code. After contacting customer service, the code was swiftly added, before my card was charged.
Overall a pleasant experience.

I purchased 7 pairs of jeans, 3 sweatshirts and a jacket, and they all were top notch. The delivery took 4 days, in which the dispatch process took 3 (the delivery way 24 hours). I disliked only one pair of jeans and decided to send them back. They included prepaid postage (Royal Mail 48 and Yodel) stickers in the parcel, which surprised me. I just packed the jeans, put on the sticker and sent it back. I did not need to message them or call. The instructions of return were clear. Put the item, put the sticker on the parcel and send it back. I received a refund after just 7 days. Very, very pleased with them. I don't understand how people could have such negative experience.

Great customer service, quick to respond to delayed delivery

Return acknowledged and refund allegedly processed last Wednesday, Jan 12th. Inconceivably yet to be received and zero compulsion on the part of customer services to investigate the breach of contract.

Every item I bought was of great quality for my little girl. Washes great, long lasting clothes and decent prices when they have an offer on.

Still waiting for a refund for an item sent back on 23rd Dec 2021. Very slow refund procedure.

On December 28th 2021, I returned a Christmas gift that was the wrong size, in its original packaging,and with all the relevant paperwork. I used the returns process as listed on the website. Since then, nothing. No confirmation of receipt, and certainly no refund. As it happens, I returned another parcel for the same reason to a different store at the same time, and have already had my refund. If other stores can do this efficiently at such a busy time, why is it so difficult for Gap?
I emailed yesterday for further information, but still no reply. Come on Gap. Look after your customers.

14:16
Email received from Gap. I have to allow 15 to 20 days for a refund to be processed. Thanks for the info... Now please keep in touch.

Good quality and the sale prices arevery good. Also, very quick delivery! So so happy with gap

Refunds for returns are simply too long for it to be worth buying online to try on at home. I got a refund on the 23rd of December for a return that was received by Gap on the 9th of December. Still waiting for a refund for a return that they received on the 15th. I have no issues with the quality of the clothes, but I won’t be buying from Gap again unless I can go to a store.

Loved shopping in gap when they had a store in Livingston. Since they have closed all Scottish shops was trying to avoid using them as I hate online shopping & the issues it bring with returns etc. I did however give in & put in an online order which was sent to me with the wrong item. I contacted customer service to tell them of their mistake & ask for the correct item to be sent ASAP & I will return the item i didnt order however they are unwilling to do this. I need to re buy the product (at a higher price) send the incorrect item back & they will then send me my money back which to me is ridiculous considering the error was made by them in the first place.

14 business days for a refund...... absolute joke

Greta experience- everything arrive in a quick time period expected

Ordered stuff more than 3 weeks ago . Chased so many times with Hermes . Still same . Asked me to contact gap they refunded which I didn’t want and in the end my order is no where with no tracking details . Extremely frustrated

delivery takes 10 working days in age of next day amazon prime. No email on shipment or delivery. Returns post delivery to their warehouse takes 15 days for refund. Joke, seriously avoid.

Can't cancel order, no contact. Phone hangs up when I try calling.

checked on my order as it seemed to be taking longer than it should. Customer Services told me it would be 10 business days and it had not been despatched as yet.
My email confirmation clearly stated 4-7 business days, but they said it was the holidays and the order could not be amended.
Happy enough to take your money for an expedited delivery, but won't honour the contract when it comes to standard delivery.

Be wary if you are ordering for xmas as the delivery dates advertised are all lies.

To continue from yesterday, so glass came in for window only to be wrong again, it really is so hard for them to get an order correct.
Took our installer so long just to get this far, GAP Plastics are a pathetic excuse for a company.
Come on GAP make this right, show that if you really make an effort you can deliver right on the goods ordered.