GAP Reviews 

Absolutely useless. Online order form constantly tells you to enter a valid postcode, even though the postcode you use has worked on every other website on the planet, except this one. How convenient that this is happening when everything is 50%off. Don't bother wasting your time. Shop elsewhere to avoid certain disappointment.

Teething troubles or badly run?

This has not been a good experience of the new online Gap.
I was sent a tracking number that is not recognised by the system. Tried the online chat: not working at this time. Not working in the middle of the afternoon. Just tried phoning: "due to an ongoing emergency (we don't actually employ people - maybe?) we are unable to take your call, goodbye".
Sent an email. Nothing in response.

After posting a more critical version of this review I received an email with a new tracking number that did lead to Hermes (if this is the preferred courier of Gap it suggests they're running the business on a shoe string - Hermes are more likely to be cheap than reliable). Hope in future they give a courier option...

Took my money . Did not deliver. Have not given refund. Blacklisted my e-mail.Looks like I would win in court, but just not worth the hassle to pursue.So sfter 47 pairs of GAP Chinos all bought in shops I will have to use another brand.

Terrible service, parcel never arrived.
Courier said he tried to drop it off, but I was on all day. I never received a calling card. I arranged another day off of work, stayed in that day and apparently it never even left the depot on that day. Gap neither apologised, just offered a refund after I got yodel to send it back. I wouldn't buy from gap again, just not worth the hassle.

Order still "pending" after 5 days, customer service offer nothing but apologise , well apologise doth butter no parsnips ! I expected far better service from a global brand as GAP, Terrible service. Will also give feedback on Trustpilot . If you took as much time on fulfilling orders as you do on sending daily spam advertising then maybe you would get your orders out on time and in the timescale promised ! little wonder why if this is their level of standards and customer care why all their UK stores were closed !

Ordered a pair of chinos.. good price with discount.. excellent quality..great delivery time. Highly recommended.

I bought a couple of men's winter hats online checked out and paid, was then sent confirmation email with 4 v neck t-shirts and larger payment amount, called and cancelled , however they still sent me the delivery and charged me. Overall a terrible and weird online shopping experience where clearly something went wrong on their end and I am now left trying to return summer t-shirts !

We have bought many items from GAP - both instore and online. Recently I placed an order for some jeans for my daughter - and that's the last we've heard from GAP. There has been no communication about the order, shipment etc. and when I checked online my order has been cancelled. I've since been trying to reach GAP by email and phone - you've guessed it, no luck at all. For every option on the phoneline, I just get cut off. What's going on GAP?! So disappointing that your stores have closed, but equally that your customer service is no non-existent...

Love the quality of the clothes and choice of baby clothes is just excellent. Ordered a jacket for my daughter, its so soft and a perfect fit. Delivered super quickly.

I’m afraid I have to disagree, with some of the other comments. I placed an order for my granddaughters birthday… arrived on time but unfortunately was a bit tight on her hips. I returned it within a few days of receipt and received an email from Gap 29/9 to acknowledge receipt of my return. The funds were back in my account 30/9….

I used to really like Gap but having waited over 48 hours for a large online order to ship I gave up. There was no way of cancelling online so I spoke to a customer rep. She said she would "start the process" and I should get an email in about 3 days (!!) and that any refund would take two weeks. Unbelievable. Why Gap can't ship faster and why they then don't refund immediately is a mystery. I suspect they will soon be out of business if this is their approach to online shopping. A shame as I like the clothes.

I used to love GAP quality but they are not like they used to be I was disapointed with a women coat I bought from them online and men tshirts that I bought for my son, because they come in packs of two they are not the same quality as those sold single. Additionally, I got chocked when I found out that all the stores has been closed down In London so I had to return the items via post office and that is taking ages for them to receive the return and refund the money.

I can’t stand gap and the way how they deal with returning items. I have bought numerous things from gap which I needed to change and I was unable to change it because I was told it had to be changed at a gap outlet. To make matters worst all there gap outlets are far. I’m actually glad they are closing.

It’s just the inconvenience they cause you when returning.

GAP should stick to what they're good at; promoting partisan political issues and spreading propaganda through their ads and social meida, as I'm afraid the curtains are finally closing on their place in the retail industry and I for one could not be happier.

Worst experience i ever had on online shopping. Ordered item 5 days ago and still no sign of shipment. Customer service useless.Dont waste your time and buy from someone else you trust.

What a shambles. Inundated with promos sent to my inbox that amount to nothing. A website that can't even find my address after I have manual input it. I haven't even made a purchase and I am frustrated and disappointed.

Ordered a pair of jeans in their sale, paid £4 postage.When they arrived the jeans were 4 sizes smaller and the ones I wanted were out of stock. Had to drive 5 miles to drop them off at a yodel pick up point. I then received an email to say that the cost of the jeans only would be refunded after contacting customer services who pointed out that their terms and conditions excluded refunding postage but on this occasion I would receive a refund.can I just point out to GAP that I was the person who received the wrong item and therefore am entitled to a full refund for wasting my time. After their announcement today about becoming completely online I would suggest they up their customer service and terms and conditions rather than blame the customer for their mistake

Another supposedly large clothing company who cannot provide an acceptable level of customer service, they just waffle around the subject with no answers and no resolution. GAP clothing advertise that you can use all4one gift cards but I was unable to do so and was given no comprehendible explanation.

My first order and I received from the neighbour… The address printed on the parcel delivered by Yodel was so small and unclear, they had delivered to the wrong address. I ordered a boys dressing gown which was really poor quality. Shocking considering the price on top of delivery! I usually order from M&S but they were out of stock,The Next store should have been my next choice of place to shop.