Garden Trends Reviews 

Great price, great service, quality product.

Good selection of products. The item I bought was a perfect fit (bench cover)and the item was delivered in a timely manner.

We’ve just had a Pergola fitted by Charlie and George who were really friendly and professional. They left everything tidy and showed us how it all worked. Great customer service from Garden Trends from initial enquiries to order to fitting. Very Happy, and would highly recommend.

Ordered built-in BBQ units back in July.

The delivery companies they use are awful - pallet deliveries (which it is explicitly stated should call to book a delivery date) just turn up & leave on the road. Courier service also dumped on the road (blocking road) - no attempt to ring doorbell. Gate cam literally shows him back up and dump it out.

Presumably not unconnected to the quality of the delivery service 2 of 5 of the original items, plus 1 replacement have arrived damaged, the latter just loose in the box with no packaging around it.

Emailing with customer services is extremely painful - I can’t decide if it’s a bad bot service or a human.

Second replacement expected tomorrow, replacement of the other item will not be until late October (so almost 4 months).

Carpenter booked in to start the build on Monday - which should have been plenty of time based on delivery times (Jul + Aug) even allowing a buffer for delays. Even if the replacement of the one unit arrives undamaged (and you can appreciate that I am not holding my breath at this point) we won’t have the final unit in time.

I also have 3 damaged units taking up considerable space in our garage, and they have stated that I must ensure these are moved (20-25m) to the edge of our property for collection - these are massive boxes which take two people to move. For both the original deliveries I had extra help as it was the school holidays, it’s dragged on so long everyone is back at school. This is not reasonable - a courier can collect these directly from the garage. Customer service bot/person claimed delivery services are not insured to access private property?? So what about the many thousands of deliveries that are made to the door every day then?!

The whole experience has been extremely frustrating and disappointing so far and has taken a lot of time and caused a lot of inconvenience.

Will update after replacement deliveries / collections.

I noticed that the parasol I bought had a minor manufacturing defect that would not have been seen until the parasol was unpacked and assembled. I emailed Garden Trends with photos. They replied the same day offering either a full refund or replacement and collection of the faulty one. I asked them just to replace the canopy and they promptly arranged this with the manufacturer. Garden Trends kept me fully informed by phone and email throughout. I found them to be very helpful, polite and willing to go the extra mile in giving excellent customer service. Also worth noting that their prices are very competitive and, other than the small snag, the product I bought is top quality.

I ordered 1x 2ft - 7ft Green Fibre Optic Christmas Tree with Warm White LED's and Fibre Optic Lights - 3FT [3FT] at £29.99 each.
It arrived in less time than stated (only 3 days). The tree is great. I took it out of its packaging and erected it and switched on, to ensure it worked and it’s great. I decided I would down size my tree this year! Thank you! I ordered this on 09.09.26 and it arrived 12.09.26.

After purchasing 2 sets of corner sofas and a small Sumo storage box in 2025 with great customer service we returned this year to purchase a second storage box to free up the garage loft space and they excelled in how they went about fulfilling and delivering our order. I wouldn't look anywhere else now for garden furniture.

Yes I was happy 😁 with my tree I showed it to my granddaughter she said why did i get a black Christmas 🎄 tree it's different and I liked it very much and with the discount I was very happy can't wait to put it up it maybe small but I will enjoy it very much with the lights on. it's is quality thank you and a very early happy Christmas from me in September

We ordered a Pergola and had it installed last week. George and Charlie were brilliant and did an amazing job. We are very happy with all aspects of our interactions with GardenTrends and would recommend them.

Good quality, as described.
Good purchasing experience.
Well priced.
Delivery company kept in touch, arrived on a pallet.
Easy to put together.
Overall, an excellent experience.

The furniture is beautiful and exactly as shown. We ordered from images only as it wasn't in stock and we didn't want to miss it as we'd seen so many that were just not right. We have it on a balcony so it needed to be quite slip on the sofa. It's so comfortable, we just love it.

Delivery service is only to the kerb and on a pallet, so you have to have someone to take it into your property and then dispose of the pallet. We couldn't do either of those on the days they wanted but we lived close to the delivery depot and picked it up direct, when we had the people to help.

Would highly recommend.

I bought among other things a gas bbq in 2024 from garden trends, I am very happy with it, recently a fault occurred in the lighting and was traced to a transformer failure, garden trends sent out a new transformer which was easy to fit and my bbq is as good as new again, have been very impressed with the quality of goods and the ongoing customer service, highly reccomended.

I ordered a pergola from garden trends. Delivery was scheduled but unfortunately when it was due to be delivered it didn’t arrive. When I contacted them it turned out the one I ordered was broken during shipping. They offered me a different one worth more than the one I’d actually ordered.

They were absolutely brilliant to deal with. The customer service was excellent, they kept me informed all the way through the process and nothing was too much trouble. The pergola arrived and it took around six hours to build for two men who had never built one before. The instructions were excellent and all of the parts needed were there. Our pergola is fantastic quality and looks beautiful in our garden. I wouldn’t hesitate to use Garden Trends again. Wonderful company.

Great quality and kept informed on delivery

We had professional landscapers errect the pergola. The commented on the quality. They informed us that this pergola was the best one they had erected. The quality out shone any that they had erected before.

Deceitful. 29th July this company accepted my order together with full payment. Nine days later I was advised the product I ordered was out of stock. This item was never in their stock it was ordered from the manufacturer. However the manufacturer had sold out. 2 weeks later the money has not been refunded and I am forced to raise a dispute today. This misleading Company who appears to have intentionally kept my money have now stated (perhaps because I have made their deceit public) they will refund my money. Because I find them untrustworthy I will wait prior to taking additional action to expose their misdemeanour and the fact they do not have the products in their stock but take the customers money and following receipt order it from the manufacturer. Garden Trends have no alternative but to refund my money because my credit card Company have informed them today they will not be paying them.

Excellent service; would highly recommend.
Garden furniture high quality.
Delivered when required.

Ordered a lovely garden corner sofa from Garden Trends. I had read some negative reviews about other customers ordering items that were not in stock so rang to confirm ours was definitely in stock and the man I spoke to was very friendly and helpful. Expected delivery was 7-10 working days but it arrived in 4!! Can’t fault the service or the furniture whatsoever, great quality, lovely size and easy to assemble… it has totally transformed our new patio area! I would add a picture if I could but no option to do this on my phone for some reason.

I received my Bracken outdoor egg chair today. Very well packaged but to my dismay we found two missing parts which made the assembly impossible to complete. I telephoned customer services straight away and hopefully have a solution. Unfortunately it's going to take at least another week or so for me to receive a bolt and a spring. When I asked about next day delivery that was obviously out of the question. So now I have an egg chair I cannot use for the time being. The member of staff who dealt with my issue couldn't or wouldn't see I was disappointed with the lack of urgency on her part. No apology was forthcoming so hence my feedback in the negative. £225 was a decent amount of money only to find bits missing.