Gathera Reviews 

I have seven grow lights and a terragarden, my plants flourish in my dark home, the terrapkanter is fantastic for starting the veggies for my garden.
Until now I've had no problem, but one of my grow lights stopped working, so I messaged Gathera to either get a replacement or exchange, Tamara was so very helpful responding to my emails within hours, and she gave me hints to troubleshoot my lights, and that fixed them, it's taken me too long to put this review up, the company had a different name when I bought my first one!!!
Brilliant products, brilliant company, if you have ANY issues message Tamara she's FAB!!!

Tamara has been amazing, royal mail was a no-show on first order, however.... emailed and they are sending out a replacement...Truly amazing CS. Super company and will definitely be sharing with friends and ordering again soon

I received the Sun Shelf with three light levels as a birthday gift from my husband about a year ago, and I couldn't be happier with it. For the price, this full-spectrum grow light system is absolutely worth it—it works like a charm! I've seen incredible growth in all my plants since using the shelf. The ability to adjust the brightness on each shelf makes it incredibly customizable, which is a great feature.

One of my favorite aspects is the automatic system that allows the lights to turn on and off according to the set schedule. It’s a convenient touch that makes plant care even easier. When the light panel controller stopped working, my husband contacted their customer service, and they replaced the controller immediately, free of charge. Their prompt and hassle-free service really impressed me.

Recently, I had the chance to try out their newest product, the Sun Bulb, and once again, I’m blown away by the quality. The bulb is well-crafted and feels high-end. My plant propagations are thriving under this new grow light, growing at a healthy pace.

Overall, I highly recommend these products to any plant lover. They deliver excellent quality and exceptional customer service!

When considering a plant shelf to accommodate my growing collection I wanted both a full spectrum light system and a limited amount of bulky wires. This was a perfect option. Before purchase my plan was to remove a shelf and use 2 of the lights to allow for my taller alocasias. When the shelf arrived I decided I wanted the sun shelf 3 and upon contacting Gathera were very helpful and I received an additional set of lights within a few days to complete the unit. For the higher price tag I was sceptical but the quality of the shelves are great and the magnetic system for the LED light to attach to is very clever and more seamless them having screws or clips. I would say it is definitely a shelf that will last and will fit with any changing room over time, would highly recommend.

Gathera (previously called Urban Plant Growers), are not a UK company, but they have a UK website and sell their hydroponic growing products to UK customers. (Gathera.co.uk)

However, if a product you've purchased from Gathera is faulty, you are on your own. They do not honour the process for return and replacement of faulty items/parts, despite what they say on their own website.

I purchased a Terragarden from Gathera in December 2023. In April 2024 the internal water pump failed.
I emailed Gathera, and Tamara (their support contact) emailed me with instructions on how to dismantle and clean the pump.

I duly followed these instructions, and sent photos to prove I had done so. (This entailed me having to borrow the correct screwdriver head for the job).

But the pump still doesn't work. It is clearly an electrical fault and the only way to resolve the problem is for Gathera to supply a replacement pump.
A submersible pump is an important part of the hydroponic growing process, but it's not a particularly expensive item, so a replacement should not be a big deal for the retailer.

However, Gathera have stopped responding to my emails asking for details of how I can send the faulty part back to them for replacement (as per the instructions on their website covering faulty items).

This company are based in Australia. It's become obvious that they source their products from China (not a problem, many companies do this), and have a consignment shipped to the UK.
Despatch to UK buyers is probably through some sort of UK based fulfilment centre, whose purpose is only to pack and post purchases, not to deal with faulty items, replacements etc.

So , the bottom line is, Gathera.co.uk is more than happy to take your money through their website, but is not interested in fulfilling their own after sales customer service obligations.

Awful company. First of all they do not provide any technical specifications at all for their lighting system. They just say its a "high efficiency grow light" without actuslly prividing any evidence of this at all. All i wanted to know is: The PAR output, are they full spectrum, which LED diodes are they using, and which drivers they are using to run their lights. This is very basic information that should be provided, but Gathera have refused point blank to give me any information at all which is extremely suspicious and suggests that their grow light is not high efficiency at all or they would be happy to prove it. Can you think of a single other grow light company thst doesnt provide this information? I asked if they could please send me the specifications, and asked how these lights compare to similar products on the market, but they have avoided answering any of my questions. They are slow to respond to emails, and so their absolute least to help you when you eventually get a reply. Its a shame because I was very excited when I saw this product, but the awful customer service snd the complete lack of basic technical specifications has put me off every buying anything from this company. Having read comments on facebook it looks like I wouldn't have received my sun shelf anytime soon if I did order one, so I feel like I've dodged a bullet here. Avoid this company and get something from a reputable company that will be happy to share basic technical specs of their products