Gemini Accident Repair UK Reviews 

Very disappointed with the service from Gemini in Hoddesdon. They have had my car for over 12 days now, with the expected completion date being repeatedly pushed back. The insurance company has provided very little in the way of updates or communication, leaving me constantly chasing for information.

Unfortunately, the communication from the girls I’ve spoken to on the phone has also been extremely frustrating, with their manner coming across as very patronising rather than helpful or understanding.

I appreciate that repairs can sometimes take longer than expected, but the lack of communication and customer service has made the whole experience incredibly stressful and disappointing.

I’ve just got my car back from the Gemini repair center at Mullacott Cross after someone reversed into me.
I don’t normally write reviews, but I’m so impressed by the service I wanted to give some feedback.
Everyone I’ve spoken to has been so courteous and obliging, and my car has been delivered back to me with an excellent bodywork repair and it has been cleaned inside and out.
I’m very grateful for the excellent service and I wouldn’t hesitate to recommend them.
Thank you everyone at Gemini!

Exceptional *****
My vehicle needed repair (from a no fault claim incident), at the point I was due to return to work having had an Operation - leaving me with no transport.
It was a very stressful situation as the Car Hire Company faultered at getting a car to me (some 50 mins away)
Gemini have been amazing across the board. The lady who i spoke with several times, put my mind at rest regarding trying to turn repair round as quickly as possible. Delivery/collection drivers, Wayne & Shaun were prompt on both occasions, courteous, polite & very understanding. Steve (I believe to be Manager) confirmed repair completed as quickly as possible.
My vehicle has been returned, fully valeted & petrol topped up
In brief : exemplary customer care from all. Empathetic to my situation, courteous at all times
Thank you All for your reassurance from the stressful situation I found myself in

My mother's motability car has been returned with immaculate body repair work...we are delighted. The service all round was an excellent and pleasant experience. The driver delivering the car was very professional; messaging and updates on progress was second to none; the receptionist is a credit and treasure to the company...the most patient, professional yet kindly and sympathetic voice at the end of the phone! Thank you all, a fantastic job.

The customer service was excellent during the arrangement for repairs. They were clear with communication and i find the software that they work with to take photos of the damages very smooth.

The moment i picked up my car, they also washed and cleaned the exterior and interior. Happy with the service they provided.

Receptionist was lovely.

GO SOMEWHERE ELSE - LITERALLY ANYWHERE ELSE.

Saturday - accident occurred, referred to Gemini and given contact details. Aren’t open on weekends so waited until Monday mid morning - no call from them so I called myself.

Was answered by Andrea who told me my cars roadside and can’t be collected- told her it isn’t as id managed to move it residential. From the outset she had the attitude of anything was too much effort and had a general bad attitude. I just said ok fine I’ll tell LV I’ll use someone else and hung up. Lo and behold 5 mins later I got a txt saying car was being collected - fine.

A few days into repairs got a call, can’t find locking wheel nut. Called them and told them where it was (Google could have told them) I was explaining to Andrea exactly where it was and that it had to be there and she was her typical arrogant argumentative self. I called BMW to check where they put it after my wheel change they confirmed it was in the same place so I called Andrea back. She told me the garage shut at 4 (I’d spoken with the mechanic some 7 mins prior). Ok I’ll wait till Monday. 15 minutes later (POST alleged closure) she calls back to rather arrogantly tell me IVE LOOKED MYSELF, and I can CONFIRM THERE IS NO LOCKING WHEEL NUT IN THAT CAR. I jumped in my car and drove down. Locking wheel nut was exactly where I said it was - and where it is on ALL VEHICLES OF THIS MAKE AND MODEL. No apology, nothing - fine.

When entering the garage myself to find the LWN - my windows of my car had been thrown in my back seat - around every angle of my vehicle was another car part or car jack or some tool that was within such close proximity to my vehicle ALL AROUND that any knock would have caused damage without a doubt. I took a picture of this incase of damage - as I’m used to garages like BMW that have some sort of pride and order.

After the LWN incident I heard nothing more other than txt updates - I wasn’t proactively called by Gemini once at any point.

I called on Friday around midday to ask what’s happening as enterprise were chasing me, saying the car was ready to collect. True to the level of service, when I called I simply stated ‘I’m calling for an update as I haven’t had one’ to which a gentleman replied in a very aggressive manner ‘ so what, since your car has been here, nobody’s spoke to you AT ALL’ - he was quickly corrected in a very eloquent manner and immediately stood down. He then explained that my CAR was waiting to be buffed and after that needed a full QC before it would be ready. He said that this would likely be Monday afternoon And told me he would update his system to reflect this.

I was perfectly happy and we ended the conversation on the understanding I was to keep the hire car until Monday afternoon - potentially longer. Less than an hour later our little ray of sunshine Andrea calls to tell me to come pick my car up, which was surprising considering I had been told there were lengthy steps still outstanding on the vehicle.

Given that I was given a 15 minute window between Andrea calling and their strict closure of 4:30 to go and collect my car, I told her it would have to be Monday (today).

I’ve been and collected my car today, just a few hours ago. NO surprise same issues with service and attitude I wasn’t given details of any of the work that had been done to my Vehicle - instead he shoved a piece of paper underneath my face and told me to sign. I told him I’m not signing anything as you’ve not shown me the vehicle you’ve not told me what’s been done so why am I signing to say I’m satisfied with the Work IVE NOT SEEN. You are legally obligated to tell a consumer what it is that you’re asking them to sign. You don’t simply make an X mark on a piece of paper and hand me a pen demanding I sign something.

Getting in the vehicle, it was absolutely deplorably dirty - the mechanics left oil hand marks on the suede passenger seat-there is a thick layer of dirt and dust all over the whole interior of my car. Understandably, since it’s been sat in an untidy garage with two of the door doors off for over a week. But clean it back to the standard it was when it came? This is also caused the suede interior to absorb the smell of oil and petrol. So not only is it dirty, it smells like a backstreet garage.

Return home and check over the vehicle - scratches over all the windowsills. you can see a dint the bottom driver side passenger door. It’s totally warped and you can see from afar it doesn’t align with the front door. This is allegedly a new door - both doors have been ‘replaced’ so why is there scratches/scuffs/dints on brand new doors and wing mirror?

The paint around the rear wheel is bubbling and you can clearly see where they’ve filled, sanded and repainted places that they’ve said were replaced. My Insurance is having a private inspection so I will update this with the actual report.

just use somewhere else - it’s not worth it for the Agro.

I had a low speed accident in my Audi Q3 which resulted in significant damage to front offside wing and lights my insurance company nominated Gemini Barnstaple for the repair They have been nothing but excellent all the way from collection to return and all managed in 5 working days. Communication was excellent and all promises were met.A premiership example of outstanding customer service

Very disappointing experience with Gemini.

First off reception was absolutely clued and useless.

My car was returned to me the first time with a side skirt coming away and a broken catalytic converter vibration damper. Before they collected the vehicle, I had been driving it for around 3–4 weeks with no issue whatsoever with the vibration damper. When I raised this with them, I was simply told it was “wear and tear” and there was nothing they could do about it. I found that response completely unacceptable.

On top of that, when I got the car back, the side skirt was visibly half detached. I reported this immediately and was told they would need the car back in to inspect it and order parts. This was in July.

We are now in September.

When they finally collected the car for the second repair, I was told it would take one day. Instead, they kept the car for eight days.

After all that time, the car has been returned again and the passenger-side door is still visibly out of alignment with the side skirt.

So after multiple collections, weeks of waiting, missed timescales and repeated repair attempts, the car is still not right.

What has frustrated me most is the lack of ownership. I can accept that repairs sometimes go wrong, but I expect a professional repair company to acknowledge issues, communicate properly and return the vehicle in the condition it should be in.

Sadly, that has not been my experience here, and I would not recommend Gemini based on the service I have received.

Gemini ARC Huntingdon were totally professional from start to finish. My Renault 4 had taken a knock and I was on holiday in Wales but Joanne, Tina and the whole Gemini Team were really friendly, helpful and understanding at a time that can be pretty stressful for any motorist. They walked me through everything the repair team were going to work on and sorted me out with a decent courtesy car as well. They kept me informed of my cars repair progress from start to finish. You can really tell they take pride in their work and the experience they provide for there customers.

My insurance company used Gemini recently when a lady ran into the back of my car . They were amazing from start to finish .. amazing communication and timeline was bang on .. lovely staff and the delivery /pick up
Drivers were very nice ! Thank you

I had my house broken into and my car key/car stolen. It was recovered but damaged. My insurer passed the repair to Gemini who promptly sent a recovery vehicle plus a courtesy car on the same day, 24 hours after the incident.

They stayed in touch throughout the whole process with a call every couple of days and the car being away for just a little over two weeks. Close to the final fitting of a new transponder I needed to bring proof of ownership and ID to their office which was a few miles away from me. The office staff were friendly but professional and understanding (Thanks Andrea) as they were aware of my circumstances. While I was there they offered me the chance to inspect the car as the major damage had been repaired and brought the car out of the workshop for me to have a look at.

The car was ready first thing the next morning and I got there just before 0730 (I have to work at 0900) and everything was practically ready to go.

The repair work is fantastic and looking like new. I can't fault the office staff. Thank you for a lovely experience, I just wish my circumstances were a little bit better. I wish you best of luck - Dave (V0101921). Enjoy the chocolates, you deserve them!

Repair arranged by LV. Everything was handled very well including the guy who collected the car noticing a scuff on the other end of the bumper and suggested I ask for a price to repair that at the same time.

Quote was £100 which I was happy with.

Car returned, looked great.Excess payment was £300. I asked if there was an addition of £100 to pay too? I'm always honest.

He phoned his Gemini office who said it was OK, payment was £300 which I paid.

Had a call demanding payment of the £100 + VAT today.

(I wasn't told the quote was + VAT.)

I have expressed my disappointment but paid the £120.

Dispite multiple opologies, I have gone from elated with the repair and customer service, to feeling pretty annoyed.

I was in customer service alll my working life and this seemingly trivial amount is exactly the sort of thing that turns elation to never using companies again.

Sometimes it pays to not be so pedantic. Pity for just £120.

Every stage was communicated to me and they even came and collected my locking wheel nut which I had removed in my haste to empty the car...brilliant. all the phone and email Comms were spot on and the guy who delivered it back to me ... So professional and polite and helpful. Thoroughly impressed. I hope I never get rear ended again but would have complete peace of mind knowing my car was being dealt with by Gemini Luton. THANK YOU.

Gemini ARC Hoddesdon was selected by my insurer. They have provided me with a first class service keeping me informed throughout. The repair was completed quickly.

I had a major accident whereby my vehicle was collected by Gemini. A gentlemen named Ryan Flavin delivered a courtesy car at the exact time and date confirmed by initial staff at Gemini, this company went above and beyond in my opinion and making sure they were there to support me through the process of my vehicle repair. Ryan and the service department confirmed collection of the courtesy car which came on time. The whole process was seamless and very professional, thank you to all at Gemini accident repair.

Brilliant!! The work they did on my repair is fantastic. Customer service was second to non, and the delivery guys were polite and friendly. Finally they cleaned my car inside and out. Perfect

We had an accident early in May and our insurance company arranged for Gemini in Bodmin to do the repair. They told us that they needed several parts which should arrive by end of May. After several missed deadlines and us contacting the insurance company, the parts arrived from a different supplier in mid July. The original supplier was saying end of August at this point. The repair was to take five or six days, but there were further delays, first for yet another part and then to get the radar calibration done. The car was eventually returned after two weeks. Throughout this whole period, the company communications were poor, we had to phone them to get updates. Our car is one of the most popular models in the country, so we can't understand why parts take so long to get, or why they are suddenly easier to source once the insurance company gets involved. We were without a car for a month as the MOT had expired. We had to cancel two dates for the test due to their changing dates for the parts and the completion of the work.

HONDA, HONDA CIVIC
Staff are very helpful, very professional.
From the time they collected my car till delivery to my house, they kept me up to date and re assured.
I am very satisfied and happy with the service they provided. Thank you very much.

I was kept fully informed throughout the process and every member of staff I engaged with was friendly, professional and efficient. The repair was completed on time and to a very high standard.

Disgusted. I had some repair done in the Telford branch and they brought my car back with damage to my car radio and won't do anything about it! They cleaned my car but said they aren't liable to the damage.

They also gave my car back with 10 miles of fuel and I live in the countryside. They did meet me in the end at fuel station that I just made with a mile left in the tank but gave me £25 worth which these days gets you nothing.

Staff seemed nice on the phone but that's my only positive.