The Window Doctor Reviews 

Service engineer Jay arrived at the time stated, He was extremely friendly and explained fully the repairs to my patio door. ( new lock mechanism and door alignment)
He was in my words extremely efficient in repairing the problem.
As a result I would recommend him and the company without hesitation !!

Brilliant service. First to call after I requested a quote, turned up quickly afterwards, gave a reasonable quote and had the replacement glass in within 7 days of me contacting them. Lads were super polite and got on with things. Really highly recommended, will definitely be using again when I need them.

Very unreliable. I booked a quote, they kept changing dates and times, and never showed up. Appalling service

From the moment I contacted this company, everything was explained to me clearly and in a friendly manner about how they would proceed if I chose to use them. Eddie arrived on time on both occasions of measuring up and fitting a window. He was polite, professional and did a fantastic job I would certainly use this company again.

Eddie their engineer turned up on time and did a great job on my outhouse window problem. Would highly recommend them.

Where do i begin, from the moment i rang the company they were so polite and helpful, then when they came to the house to measure up for my patio door glass and fitting the cat flap in the window, they were very polite, informative and knew they're job, totally amazed with the result and their price beat all the other quotes i had, would highly recommend them to everyone.
Well done, thankyou...

Grest service and both a glass replacement and door lock all sort in a very quick time. Both Craig and Dave were both perfect with the jobs.
Thank you.

Eddie is a polite and very knowledgeable person who quickly diagnosed and rectified the problem with the bifold door. Highly recommend him.

A brilliant service, from a kind, careful and welcoming person, professional service. Well trusted and would highly recommend.

Jay the engineer who did the job for me was very friendly, tidy and efficient, a real pleasure

Great service from the initial booking, quote, arrangement and replacement of windows. Always had a great experience as this is the second time I have used window doctor. Great service from Eddie and Jay.

I paid the window doctor double glazing repair specialists based in cwmbran £5,326 for a set of basic French doors and a new composite fire door, and was told both would be fitted in 1 day. This turned out to be inaccurate as french doors fitted but once front door was part fitted I was informed it wasn't a fire door and it would have to be re-ordered and refitted when it came! I ordered in October and was finally fitted 3 months later!!!! Communication with window Doctors is shocking and non existent, wrong door ordered by company and I had to be inconvenienced as a result as then took another day to be fitted! No sorry or compensation offered for their incompetency ... would definatly NOT recommend, over priced for service they offer

Arrived during the timings given. Team of three were very polite and professional with the job well done. This is the fourth time we have use your company and will continue to use them as and when required. Always happy to recommend your company. Thank you.

I am extremely disappointed with the service I received . I was charged over £200 simply for a survey of work required ( one window) . After that , the company failed to attend on the agreed date. When they eventually did come out and I proceeded with the job , I was given a timeframe for completion but this was pushed back several weeks .

As the property is used as an air bnb these repeated delays and no shows caused me to be lose a significant amount of income .

Overall the Lack of reliability , High costs poor communication and missed appointments have made this a very frustrating and costly experience. I would not recommend this company based on my experience

Great service. Came next day. Fixed two French doors and have good advice on other jobs. Highly recommend

Carl was prompt and efficient. Worked well and fitted my windows efficiently and was very helpful

Eddie came out inititially to talk us through the approach to fixing our door. Only took 10 minutes and was clear and concise.
We booked a date and he arrived in the time slot and fixed exactly how he said in very little time with no mess. Friendly and informative. Thanks Eddie.

I’m extremely disappointed with my experience with Window Doctor. After they failed to complete work I paid for in good faith, ignored repeated follow-ups, and failed to provide promised quotations, I was left with unresolved and unsafe windows — including in a room used by a vulnerable child.

Despite multiple opportunities to resolve the matter amicably, they failed to engage. I had no choice but to issue County Court proceedings. They failed to respond, and on 22 January 2026, the court entered Judgment in Default against them for £2,519.26 (Case ref: M7QZ50GK).

I have now given them a final opportunity to pay before I instruct High Court Enforcement.

A deeply disappointing experience from start to finish — I would not recommend this company.

Very responsive when I initially called. Chap ( Jay) who did the work was very professional

I rang Window Dr and left a message for a man called Mel. He sent me a rude replay saying he had flu! I did not know this as his voicemail did not mention he was poorly. He could have replied saying "sorry I am unwell, thank for your message ....". If this is the service Window Dr provide I certainly would not recommend this Company for the work I was proposing.