The Genie Company Reviews 

I bought TWO model 7155 openers. I have had trouble with BOTH of them within the first month. They have excellent trouble support agents IF YOU CAN GET TO THEM. You cannot. On hold 1.5 hours each time you call. Something to consider before buying one of these units. Honestly this is the WORST customer support experience I have ever had with any company.

I recently sent several emails requesting that they send me a missing part for my garage door opener package, but they kept sending me the same generic response over and over without resolving the issue. So I called customer support, but even after being on hold for over an hour, no one answered, so I had to hang up. It was their mistake to leave the part out, yet asking them to send it made me feel like I was begging. I think it’s wrong for them to even call themselves “customer support.”

Genie has the worst customer service support I have ever dealt with. They should be ashamed of themselves. On hold for hours, no call backs, no emails answered. Honestly a joke of a company.

Update, After finally reaching someone on customer support my warranty issues and replacement parts are on their way. Taysha from customer support made
the warranty experience and trouble shooting easy.

Overall still happy with my purchase. But from a bussiness side of customer service, Genie needs to invest in more employees like Taysha. Took 3 weeks calling, 2 weeks trying to get AI to answer my warranty claim and 7 hrs of my life on hold to get nowhere. Until Taysha answered my call early in the morning.

the communication they don't get back you . on 9/20/26 made call from 10.am to 3pm own hold about 30 min or longer have time on hold the rest of time left number to call back like they ask bull guess what they said the could get hold of me so i stop call waiting for the next day to call me back still no call i talk to someone 9/20/26 so 9/21 26 call AGAIN no help just on hold. the question was i a old genie old garage door i wont to put a new genie universal keypad wireless remote i did talk to someone earley 9/20/26 but go disconnected and have not heard from no one sense. i guest the are to big to help or take service call.

My garage door broke and it was from Genie. I asked if they have warranty and I was told their warranty is only 1 year. Even a laptop comes with one year warranty

My Genie Opener has been nothing but a dissapointment. Ive spent more on service calls than it cost new. Today all the remotes quit working. We tried to call the 800 number for tech support and were on hold for over an hour before giving up. Genie shoud be embarrassed

The garage door opener 7155 works great! So I decided to buy the Aladdin Connect for it. Guess what? I didn't need it, it's built in. Sure wish tech support would have told me this instead of escalating call to engineering. I will be returning the unit to Genie and hopefully get a full refund.

It is a little difficult to get through, but they do give you an option to call you back. They said the callback time should be about 15 minutes. It was about an hour. They did call me back, and then they told me, "Oh, yeah, you need a different department." They couldn't transfer me to the department. They were going to get me the number. They said their computer froze, and then we were disconnected. So unfortunately, I thought maybe I'd get a call back with what to do. No call back, so I had to figure it out on my own.

We have two genie garage door openers both model 3053. They open and close just fine the problem is programing them to a car. We have had nothing but struggles to get them to sync with a ram 1500, gmc sierra, land rover and finally Porsche Macan. Each instance required us to contact customer service and resort to work arounds only the genie people know. When we get to the Porsche Macan we called customer service 3 time each rep failed. The last two reps promised we would get a call from a higher level rep. We never received a call. I will be removing the Genie openers and installing Chamberlain openers they seem to have good reviews. And I am sure will have better customer support.

Waited an hour on the customer service line, only for them to hang up once I told them that I needed to walk to my garage. I have better things to do than to wait at my garage for an hour. Couldn’t have waited 30 seconds.

Second call went faster, and the repairman came to fix the garage promptly. It’s a shame that the first call tainted the entire experience.

Hands down, this is the worst company I've ever dealt with, and I'm not young. I bought a unit from Genie's Amazon store, and I had issues immediately. Genie's reps did everything possible to get rid of me, even closing a chat saying it was "inappropriate" (odd, since there were no harsh words at all). Finally, I wanted a replacement board, and I was told I had to prove it was a new unit even when I bought it from Genie's storefront! I just talked to a garage door repairman who was fixing a cable, and he ranted about how bad the company is and how they use plastic gears and circuit boards that don't last. He said he wouldn't touch them even under any circumstances, not for installation or repair.

I was having trouble reprogramming the keypad. I called customer service and waited 64 minutes for a callback. In the process of reprogramming, the agent was rude, condescending and downright bitchy. I called her on it saying “hey I am just trying to get some help here and you are being just AWFUL. Would you just BE NICE?” Instead of apologizing for her attitude, she defended it saying I was not listening. We FINALLY got the job done, but it was a terrible customer service experience. If I could get ahhold of the company, I would formally complain.

garage opener 7055 4 years old under warranty stop working all customer service after trouble shoot for about 30 min with [coco representative] she told me I have to take the opener apart and call again to keep trouble shooting I told her that is not happening I lost two fingers trying to fix my garage door a year ago her answer hire a technician that will be more expensive then buying a new opener she said its your choice and hang up on me and on top of you don't speak Spanish don't call they Spanish customer service its always closed

I had a HORRIBLE experience with customer support. I called to determine what my issue was (error in door sensor(s)). After a few trips up the ladder to give details about the unit, I was told to replace all of the wiring to RULE OUT a faulty sensor?! I have an insulated garage and replacing the wiring will take days. It's FAR easier to return this piece of #&%$ and purchase something that works!

What a terrible experience this has been. Dozens of troubleshooting for different reasons. The worst product I’ve seen in long time. Always breaking and you can never fix it unless you get a call back after an hour of waiting for customer service.

I don’t wanna give a star either bought a house in 2023 pre-installed Ginni garage door opener a breaks down an 1/2 year called the company and they said was only one year warranty on nothing and they’re charging a lot of money to replace it they come here to answer to make them good but my builder said that the genie products are so bad so they don’t use them in their new build houses stay away from from this con company

product doesn’t work, waited multiple hours and customer service STILL hasn’t gotten back to me.

I have been trying to file a warranty claim on a wireless keypad that stopped working. It is absolutley awful support. 30 mins in and I have had 4 chats close with nonsense. No response. No call backs as promised and wait times over an hour.

My time is valuable
I called in for support with my garage door opener. I had one hour to get the door operating. The call directed me to a chat session. I joined
. I typed in that I needed help programming a new keypad and pairing it to an existing door opener. Five questions later I was still being asked what I wanted. I will stop buying any of your products until you hire live support staff. Shame on you. Stop being greedy. You need qualified support staff. I won't be back! Single finger salute. An absolute waste of time!

I purchased a Genie garage door opener Wi-Fi backup battery had it installed only to find out that Genie no longer supports the Google app so I cannot open the garage door through the Google app although in the directions and the instructions and all the advertisement shows that it does Jenny for some reason has not pursued a contract with Google this year be careful not to buy this product as for I was suckered into it have it installed and it does not work with Google beware everyone false advertising