Gentle Grip Reviews 

Amazing customer service.
One of the socks in my order had a small hole in the side which laddered when I went to put it on. I sent an email to Gentle Grip and received some replacement socks the very next day!
I still can’t work out how they managed to achieve such great customer service, I didn’t sent the email until the afternoon and received the replacements in less than 24 hours.

I bought a pair of Gentle Grip socks from a local shop. Unfortunately the stitching was faulty and my trotter couldn't fit inside. I e-mailed Gentle Socks and Gill responded advising that the socks should be returned to the local shop for replacement. I e-mailed my displeasure and Gill at Gentle Grip was fantastic! Sent replacement and restored my faith in Gentle Grip. I love these socks. They prevent my ankles swelling and are extremely comfortable. Great socks and Gill should get a pay rise for dealing with my stroppy complaint. ❤️

I’ve been buying these from both the Gentle Grip store and Amazon. They’re branded Gentle Grip on the sole in some of the pairs in the pack. The quality is poor. Wear them a few times and holes appear in the heels and wear on the sole too when the insole and leg and cuff are fine. I bought these a few years ago and never had this experience but the quality appears to have nose-dived. Waste of money.

Item arrived with one part obviously wrongly packed, they've already shipped a replacement plus a return label.
Brilliant service.

Socks were much too big, and I was surprised when I was advised, very quickly, that I could return them, and have a refund, even though I'd worn them for a couple of hours.
If only more companies had Customer Service like this!

ordered wrong size socks. immediate email to them.order cancelled and refund issued, so I could reorder .

I wrote a poor review about some socks I received. The company contacted me and apologised for the fact that I wasn't happy and offered to send me some different socks. They arrived very quickly. These are very good socks. They come right up to the knee and stay up. They are thicker and warmer than the previous socks. They were the IOMI below knee cushion foot socks. Thank you for your excellent customer service.

Having used the company previously and very happy with the product I ordered new socks before Christmas. I needed to contact Gill at Customer Service as despite next day delivery Royal Mail had misplaced the package. Gill replied within the hour to advise a new parcel had been despatched for next day delivery today. It arrived this morning and I am very happy with it.

Ordered my socks 10 days ago?!?!!? Still no socks,

Good service let down by quality but very moderate prices. The bamboo long socks I bought size up to 11 (my size) were nearly impossible to pull over the heel and when washed took so long to dry I gave up after wearing them a few times and binned them
I have just bought 6 pairs of long cotton and 6 of short I wear the short over the long in the winter, no problems, wonderful and so cheap, thanks.

git my socks, reported holes in them, had no reply from them, no refund

Excellent customer service!
I initially ordered the wrong product- the socks I got were too loose and I said so in the review I left. The lovely lady in customer service let me know that there was another type of sock better suited to my problem and she sent me a pack free of charge! The new ones were perfect. Thank you so much.

Purchased some socks that then happened to be available on the website the next day at a lower price with one of Gentle Grip's discount code offers.

Contacted them about this and they refunded the difference within 30 minutes of my email! Thank you Gentle Grip from one very happy (and now very loyal) customer.

Great concept, I got them after ankle surgery to not put pressure on my scars.

The black ones have taken only a few wears for holes to start to appear in the toe. I keep my nails short by the way.

And the colourful ones, I wore them for one day and when I took them off they had a hole in the toe.

I sent a message to them and they didn't reply but a few new pairs of socks arrived in the post.
But I won't be buying again as they do not last

Great socks. Lovely quality, comfortable to wear, especially with the gentle cuff, and great designs too. Reasonably priced and delivered quickly. We will be returning to buy more. Thank you.

Great socks and quick delivery. Thank-you to the customer service team (Lauren ) who dealt with my problem and acted very quickly. I do love your socks and would highly recommend them.

Very fast delivery, excellent Customer Services - I highly recommend this company ... Will be back for more of your lovely socks.

Absolute rubbish

Absolutely fantastic,1st class service, I have only praise for Gentle Grip. Beautiful and extensive choice of colours and designs of socks, there is something for everyone within their range. I ordered one day and they arrived the very next day which was fantastic as they were for a birthday gift. Excellent quality and definitely way above my expectations, this is how all businesses should operate :) ⭐️⭐️⭐️⭐️⭐️

My 93 year old father needed socks which aren't tight, so we decided to try Gentle Grip socks. He is delighted with them as they're soft to wear and stay up without cutting in. However, I find that we had the same experience as previous reviewers in that a brand new pair had a hole in them (there must be a hiccup in the checking process!) I contacted Customer Services and was pleased to receive an immediate reply with the matter rectified by next day's post. Thank you, and because of the excellent customer service we will remain Gentle Grip customers.