We dealt with Mike and he was great. A very professional and honest dealership. The car is fantastic and there aftersales is also superb. I would highly recommend this dealership it's probably the bes... Toon meer
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Lees wat reviewers zeggen
We collected our new campervan from Geoff Cox Derby in a smooth and constructive manner. The handover was excellent and most informative. Certainly staying at a nearby campsite for the first night w... Toon meer
This was the second new motorhome we’ve bought from Geoff Cox and what brought us back was the warmth and genuine support we’ve received from everyone in the team. We’ve worked particularly closely w... Toon meer
Collected our New roller team 746 Auto on 14 September 2026 the service all the team of Geoff Cox gave us was very pleasing long may it continue.
Bedrijfsgegevens
Geschreven door het bedrijf
"EST. 1967, Geoff Cox is an award-winning official Subaru dealer, Mitsubishi Service Centre and used car dealership in Derby and the Midlands area. Explore the range of new Subaru cars on offer at our Derbyshire showroom as well as carefully selected premium used cars for sale. Geoff Cox Automotive are also an approved dealership for the Motability scheme. Our fully equipped workshop is able to provide all major services for all makes and models, we're also a registered MOT centre and a manufacturer approved service centre for Subaru and Mitsubishi. We have been providing specialist automotive services in the Derby, Nottingham, Belper and Matlock areas for over 55 years. View the range of vehicles in stock or visit our Derby showroom.
Contactgegevens
122 Derby Road, Denby, DE5 8LG, Derby, Verenigd Koninkrijk
- 01332781562
- sales@geoffcox.co.uk
- geoffcox.co.uk
4,7
Uitstekend
87 reviews
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AVOID AVOID AVOID
I would actively avoid using this company.
I recently paid a £250 deposit on a car, my circumstances changed which left me having to cancel the purchase literally 12 hours later.
I checked the paperwork that I was given and it clearly states that "the deposit less expenses incurred is refundable, in case of cancellation of this order"
I have attempted to chase this four times via emails and phone calls. I eventually received an email stating that because I viewed and test drove the vehicle, my deposit was not being returned, this seems to be a brilliant way ripping people off.
Customer service from this company has been shocking to say the least, with no communication at all once I cancelled the order.
In hindsight, I am thoroughly pleased I walked away as I would have little confidence in getting any vehicle problems resolved with a warranty as it probably isn't worth the paper it is written on.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Geoff Cox
Hi Steve,
Thank you for your feedback, I am sorry you felt the need to leave a negative review.
After reviewing your purchase, I can see that you visited the showroom, and were firstly, given ample opportunity, to have an uninterrupted look around the Audi A3 followed by an unaccompanied test drive, and finally, asking / discussing any burning questions you had regarding the A3 with the team.
This is obviously how we deal with every customer, but the team have this approach to not pressurize our customers and ensure that you have all of the information to make an informed decision.
At first, after a lengthy conversation with the team, you decided not to proceed as we couldn't reach an agreement that you were happy with. However, after leaving the dealership to review all of the information discussed, you came back and decided to secure the A3 with a deposit.
Any deposit left and in turn order form signed, means that you have agreed to purchase that particular car. Obviously, should circumstance change, you can cancel your purchase but are liable to any loss of profits as per the signed order form:
"I understand that unless the vehicle is to be supplied using a prospective regulated agreement under the consumer rights act then the deposit less expenses is refundable, in case of cancellation of this order, but I may become liable for loss and damage arising."
Now, hypothetically, should the A3 re sell for the same price that you agreed to purchase for, and in turn, we have incurred no losses through market changes, we will return your deposit. However, should the A3 re sell for a figure less than this, we would have incurred a loss from your sale and as per the signed order form, you would be liable for the loss.
Should you have any questions, please do not hesitate to get in touch on sales@geoffcox.co.uk.
Thank you,
The Geoff Cox team.
Returning customer for third motorhome
We have just picked up our third Adria motorhome from Geoff Cox Leisure. Any issues we have had have always been dealt with to our satisfaction ( which is why we are a returning customer!) we have been pleased with vehicle and habitation service. Everyone we have come into contact with has been very helpful.
11 juli 2024
Review zonder uitnodiging
Antwoord van Geoff Cox
We're delighted to have handed over your third Adria motorhome and to hear that our team has consistently met your expectations. It's great to know you've been happy with both the vehicle and habitation service, and that any issues have been resolved to your satisfaction. We'll be here whenever you need us, and we wish you many more fantastic adventures ahead!
Thank you,
The Geoff Cox Team.
Ordered a new Adria in October 23 at…
Ordered a new Adria in October 23 at the NEC for delivery June 24. Excellence service from Gavin. Took our exchange Motorhome in 1 week before pick up, dealt with Joe, 1 week later collected our new Adria, with Adam dealing with the handover. Throughout we have been dealt with in a friendly professional way not just by Joe & Adam but by all the Geoff Cox team we have had contact with. Very happy with the level of service provided and would recommend to anyone considering buying a Motorhome from them. Thank you.
27 juni 2024
Review zonder uitnodiging
Antwoord van Geoff Cox
Thank you for your fantastic review and for choosing us for your new Adria! We're so pleased to hear that your experience from ordering at the NEC show to final handover was smooth and positive. It's great to know that Gavin, Joe, Adam, and the rest of the team made the whole process friendly and professional. Your recommendation means a lot to us, and we hope you enjoy every moment in your new Motorhome. If you ever need anything, we're just a call away. Safe travels and happy adventures!
Thank you,
The Geoff Cox Team.
I spent 18months+ on researching into…
I spent 18months+ on researching into which Motorhome would best suit us. I read that Geoff Cox Leisure is a major Adria dealer for the UK and despite not being local to us it still made sense to speak with them for the Customer Service experience. The guys were very helpful and patient with my many questions up to my purchase decision. The handover was excellent and no issue to report. I would highly recommend these guys.
2 maart 2023
Review zonder uitnodiging
Antwoord van Geoff Cox
Thank you so much for your thoughtful review! We really appreciate the time and effort you put into researching your Motorhome purchase, and we're honoured that you chose Geoff Cox Leisure as your dealer, even from a distance. It's great to hear our team was able to support you with patience and helpful service throughout your journey. We're especially pleased that the handover went smoothly and met your expectations. Enjoy every adventure in your new Adria, and don’t hesitate to get in touch if we can help in the future.
Thank you,
The Geoff Cox Team.
I would not trust this company not a honest company to deal with
I would not trust this company we brought a second hand car from them we had to have the tracking a geometry put right after only driving 2000 miles in the car not to be trusted. Like all car dealer the warranty is only good until you leave the fore court I know they will try to spin this so it looks good on them how dishonest of them.
15 oktober 2021
Review zonder uitnodiging
Absolutely disgusting customer service
Absolutely disgusting customer service, the salesman didn’t know what he was talking about and insisted the car hadn’t been lowered when it very clearly had been, after purchasing the vehicle I am having a few issues with it and am trying to get them resolved through the warranty and they are being very rude and trying to get out of it the best they can, absolutely disgusting.
15 oktober 2021
Review zonder uitnodiging
Really Helpful! CI Carioca Window Replacement
Contacted Geoff Cox about a replacement window for a 2006 CI Carioca 656. Emily and the others were really helpful in tracking down a hard to find part at a fair price.
Couldn't have asked for more :-)
20 september 2019
Review zonder uitnodiging
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