Great customer service
I buy a lot of my clothes from Gerard Vogue, I love the quality and style. I had bought a pair of trousers online which were a bit tight at the waist, so i needed to get these exchanged. I live close to their warehouse in Belfast, which is really handy because if somethings not right, I call to the warehouse where a lovely girl called Chloe will exchange or refund my item. Well today I went to get these lily trousers changed to a bigger size, Chloe wasn't there, she was off today, instead I was met by two devastatingly handsome men, father and son, turns out they were the owners of the company. They were so charming and helpful, exchanging my trousers for me, it was really lovely to meet the people behind the brand.
As this is the warehouse and not a retail shop, they're really doing me a favour exchanging stuff, I should really be taking my purchase to a shopping centre or high street, circle around to look for a parking space, then make my way to the shop. I really do appreciate them doing this, great customer service!
7 september 2026
Review zonder uitnodiging