Germanfoods Reviews 39

Very bad service didn’t get my order they don’t respond this is a scam

Cant get into website. Have to move some piece onto something marked,to show you are human. Just circles going round,nothing marked,so you keep failing. Cant get an e mail address ,cause of this,to ask them how to get into the website.

After making a thread online and asking Germans what their favorite snack foods were, I was pleased to be able to find just about every one of them at GermanFoods! I read the reviews and I was worried about shipping time, but within 6 days my order was processed and shipped out. It took only another 6-7 days to get from Germany to the USA. The quality of the snacks was actually good. Nothing expired and wow those German chocolates are something else!!! Mmm. Anyway, just had to make this review because people were complaining about shipping and wanted to share my positive experience. Highly recommend the Kinder Schoko Bons if you like chocolate and the funny-frish Kruspers Honey & Mustard Style pretzels if you want something salty and savory!
Order no: OR186067
Thanks everyone. I'm sure I'll be back when I make another snack box.

Ordered $1000 worth of items . Packages got held up by DHL. Been trying to get a hold of customer service since last year and nothing. Only the shipper can open a dispute with DHL. I am so frustrated and mad. This is not how you do business with people.

I ordered my Harry's Broetchen last Friday. I went to make an order using Paypal and the website said it could not process the order. I tried again using Paypal and got the same error. So I tried one more time using direct credit card payment and the order went through. Then I got emails from Paypal saying that the first two orders were processed. I sent an email to Germanfoods customer service that night asking them to cancel 2 of the orders and NEVER got a response. So, I followed up Monday with another email and again got no response. And today I get notice that all 3 shipments are being shipped. So now I have to try and find room in the freezer for 12 6 packs of broetchen! Not to ,mention paying for 3 separate shipping charges!

The only thing that have an issue with, is no tracking number.

I placed an order on October 18th, 2025, as of November 11th, 2025, I still did not get my shipment. I wrote 3 emails to the customer service and did not get any answer as of yet. Terrible service, I will have to do a chargeback to get my money back.

Time from the order to shipping was more than a month. No notification. After the shipping was initiated it took another week until the shipper received the order.

Ich bin sehr enttäuscht über meine jetzige Bestellung. Ich habe vor fast drei Wochen eine Bestellung aufgegeben und bezahlt. ( Inclusive der neuen Zölle die aufgeschlagen wurden) Danach auch auf mehrere Nachfragen von mir absolut keine Antwort über meine Bestellung bekommen. Das ist sehr ärgerlich und schade.

My mother's favourite chocolates are German and hard to find in the UK without paying extortionate prices. Took a chance on this website as I saw a box for a reasonable price (Inc shipping), ordered on the 10th and they arrived today. Very happy with my purchase.

Don’t always listen to reviews I took the chance after seeing the reviews I was a bit skeptical about it but the order came within 7days they kept me updated a lot and it was shipped very quickly This is a great brand, there items are great too go ahead and order! I will definitely be ordering again

Absolutely brilliant. As soon as I placed the order got a reply confirming the order. Within two to three days the order was dispatched and I was given my tracking number which was perfect. The items that I have ordered have got long expiry dates which is perfect. I will be ordering regularly from you guys from now on. I am a German living in UK and I was missing all these beautiful chocolates and groceries. your prices are good to please keep the hanuta and brandt swieback at these lower priced discount as the price for hanuta is okey currently discounted, but if the discounts goes then that price will be too much, please keep the hanuta at £3.54 please if you can make it cheaper that would be wonderful as i buy in bulk thank you so much for your service

Ein Beispiel Coca-Cola USA, Fanta USA usw. ? und ja werden einige Produkte zum Teil in Deutschland hergestellt (Logistik ?) es sind keine deutschen Produkte! Meine Meinung hat nichts mit Politik zu tun !!! die Rechtschreibfehler dürfen sie behalten.....

I was really worried when I had placed my order as had read the reviews here when I hadn't received any email confirmation. However, I emailed customer service and they got back to me straight away and confirmed the date the parcel would be arriving. A couple of products were out if stock and got the refund and confirmation straight away. The delivery arrived on time and I was pleased with all the products many if which were part of Christmas presents. Really impressed with this company and will definitely be using again

Ich bin begeistert!
Ich hatte Anfang Dezember bei German Foods bestellt. Und trotz der sehr geschäftigen Weihnachtszeit hatte German Foods sich Zeit genommen mich freundlich über die Status zu informieren.
DHL war mal leider mit der Zustellung umständlich (trotz Adressänderung einfach an den Locker geliefert).
Alle Artikel kamen gut verpackt an. Ich werde wieder bestellen! Danke!

Nachdem ich bei der Firma Beschwerde eingereicht hatte, erhielt ich eine Email. Von da an war ich im ständigen Austausch mit einer sehr freundlichen und kompetenten Mitarbeiterin, die sich sehr um eine Lösung bemüht hatte. Gestern, endlich erhielt ich die bestellten Waren im einwandfreien Zustand. Somit würde ich der Firma eine zweite Chance zusprechen. Auch wenn es mühsam ist und länger dauert.

I ordered $200 of pasta sauce, it was being delivered by DHL, I received an email my order was in the area, then nothing. I contacted germanfoods.shop about the order and they said contact DHL. DHL said only the shipper can file a claim for lost package, now germanfoods.shop is not responding to my emails.

Reviewing cause the reviews I red bellow really made me hesitant to buy on this website. I ordered on 11/1 and received my order on 11/7 (USA), so that was quite fast! The package wasn’t super well protected but it arrived in perfect condition, so no complain. I might order from them again.

Ordered on October 8 and the order status is "Paid" since then with nothing shipped. It is October 22 now. They did not respond to an inquiry about my order days ago. Something is up ...

I asked the customer support whether they can send to Estonia, they confirmed and reply was instant.
Ordered and paid through paypal, no confirmation after payments has been received.
I asked whether they have received the money and no reply. And I write everything in German, so this is not a language issue.