AKKO Reviews 715

This company is an absolute scam. STAY AWAY! First my TV screen started going out... 3 months after filing a claim and submitting the video as requested, nothing. Then my Motorola razr flip 2024 screen bleeds out, and they refuse to help because I can't show them in a video my IMEI. How on earth am I supposed to show an IMEI on the phone with a broken screen? Scam artists to the fullest. Stay away, don't throw your hard earned money at these clowns.

Had an LCD malfunction on my Samsung Frame TV and AKKO made the entire claims process incredibly easy. Communication was fast and clear, and I received my payout much quicker than expected. It’s refreshing to deal with an insurance company that actually delivers on service. Highly recommend!

GOOD EXPERIENCE WITH AKKO FAST AND RELIABLE

Akko is one of the best products of this type that I've ever dealt with. For the price of regular cell phone insurance you, you get so much more. I've filed more than one claim with them and it has been very straight forward and the paid me (less my deductible) instantly once I had submitted my receipt

For the most part a positive experience. Communications were not the fastest, and the amount they paid including adjusting for the deductible on the phone was less than it cost me to purchase a refurbished replacement, still happy overall with the experience…

My laptop keyboard and battery stopped working. The AKKO team was super kind and helpful during the claim process. Would highly recommend!

I dealt with a theft and my interactions with Akko were quick and concise. Instructions were very clear making it easy to submit information.

AKKO has gone above and beyond to make sure their customers are happy. They have provided great service as well as great coverage. While certain things may be a little hard to understand VIA their website, their customer service makes it easier to understand. Looking for to remaining an AKKO customer for years to come.

I will NOT be renewing my coverage with Akko once it runs out. Filing a claim is a nightmare and customer service is nonexistent. You can never speak to a live person and can only email or text or have an online chat. My daughter dropped her phone and shattered the back glass. They've fought us every step of the way! They kept asking for pictures and videos even though we had already sent them. They kept asking for the same information over and over again. Then they just ignored us and wouldn't respond until they were good and ready. Her phone is a 512gb and they tried to replace it with a 128gb. It's been over 2 weeks now and the case is still not resolved. I would never do business with Akko again. Sure, they're cheaper than other insurance companies but so not worth all the trouble and aggravation when you have a problem.

Great service, fast and reliable. No waiting time for the claim to be approved!

Pretty straightforward claim process. Immediate payout once repair receipt was uploaded.

I have been using Akko for years. Their systems keep getting better, making the claims process even more seamless. I had a claim approval within a few hours after submitting my repair quote. The best thing is that Akko protects all of your devices for one price, making it a fantastic value.

This was my second claim on my Akko plan-- and it was as seamless as the first! The battery in my phone was failing, and Akko covered the replacement of it at the Apple Store. I appreciate the prompt communication from the Akko team, and I am very pleased with the experiences I have had with the Akko claims team.

Had iPhone stolen while abroad and they were super responsive. Gina and team were able to resolve within 48 hours and disperse payment. Overall great experience. Way better than past experiences with Apple Care as I was out of the country and needed cash to buy new phone and it was in my account within 48 hours of filing the claim.

Great company... Customer service is the best.. Quick, fast and easy process..

The app works well and when I had a claim they paid it without any hassle. I was skeptical but it is legit.

Awesome experience! Easy and reliable.

The AKKO insurance is very good plan. It is not expensive and easy to file a claim.

Streamlined and expedited!

I have had Akko insurance for nearly 9 months and got it when I decided to purchase a Samsung Galaxy Fold 5 because it's a foldable, there's about a million things that can go wrong with it.

Well, the inevitable happened... My wifi and Bluetooth radios stopped working. And you don't realize how bad that is until you can't connect to any headsets or wifi networks.

I reached out to Akko, and submitted a claim on Friday night, by Saturday morning, I had a response asking for more documentation (regarding the physical device and exhibited issue). By Sunday, I had a response asking for an independent estimate to verify the cost of repairing the device (if possible, which was not in my case). By Monday afternoon, I had full AND fair market value payment minus my deductible, as in they sent me a link to a replacement refurbished device that I could purchase right the and there to replace my device minus deductible (including tax too).

To say this was the least hassle I've had with an insurance company is an understatement. I'm so thankful companies like Akko exist to be provide insurance at an honest and stress free manner. Skip Asurion and their garbage claims process, go straight to Akko!

Akko is amazing!! I love their customer service, coverage options, and speed! Way better than AppleCare or square trade!