AKKO Reviews 715

Great experience with my claim process. The customer support was fabulously helpful, and really kind. The claim itself went really smoothly, and updates on the process came way quicker than expected. Every step was very clear, and I would (and already have) recommend it to everyone.

Akko was a lifesaver after my laptop and some camera accessories got stolen from a rental car break-in while traveling in Europe. Of course, I had everything documented, but the claims process via email was efficient and straightforward. I provided all the documents they requested, and then shortly after they sent me an email approving my claim and sending the funds for the stolen items. Was a great experience with Akko and will definitely continue to insure my electronics with them in the future!

I was quite surprised how quickly I was able to get my claim processed and paid. Within the space of about 90 minutes, AKKO changed the phone that was covered (I had bought a new phone and the carrier had automatically switched coverage to the new one; I had to have AKKO switch it back so I could file the claim for my previous phone, which had been stolen); advised me what additional information to upload to complete my claim; processed the claim, including accurately identifying the replacement cost for my stolen phone; and sent me the payment via Venmo.

The AKKO company is very customer oriented, and highly efficient in helping me replace the dishwasher that was broken. The reimbursement process is very simple. I highly recommend to go with it.

Great company and great place to insure ur phone.

We were required to use one of AKKO’s recommended repair companies to assess our dishwasher. This resulted in a significant diagnostic fee just to evaluate the issue, which was not an expected out-of-pocket cost.

The repair estimate we received is nearly the same as purchasing a brand-new dishwasher, yet the proposed repair only comes with a 3-month warranty. In contrast, a new appliance would provide a much longer warranty and more reliable long-term value.

While the appliance may be technically repairable, moving forward with a costly short-term fix does not seem like a practical or cost-effective solution. It’s also unclear why customers are responsible for diagnostic fees when required to use specific vendors.

Overall, this process creates unnecessary expense without delivering a reasonable long-term resolution.

Excelente cero complicaciones

I’ve been a getAKKO member for a long time—they’re very helpful with claims when needed. Highly recommend!”

Great company! Great insurance! Great Customer Service!!

AKKO was very responsive to our claim, and understood that our son didn’t know (and was unable) to take pictures of his damaged I-phone prior to repair. We received reimbursement (minus deductible) via Venmo for the phone repair, within 2 days of making the claim. after explaining the situation. Highly recommend AKKO and their staff!

Tuve un robo de mi celular y aplique un reclamo al siguiente día, me respondieron a la brevedad y en mi caso apliqeu un rembolso y me depositaron al.segundo día
Altamente recomendado

I have been paying phone insurance for from AKKO for my galaxy S8 phone since March of 2023 at a rate of about 7.00 per month. They claim that they will pay 75% of replacement cost for my old phone. Currently that phone is no longer manufactured. when I submitted my claim on my damaged phone they gave me a link to amazon for a replacement phone that was listed at 110.00 and gave me 27.00 for my damaged phone (cost of new phone - 75.00 deductable). I ordered a replacement s8 off of amazon. This phone was defective and i could not activate it or update it as it was so old even though it was listed on amazon as new it was not. What company would replace your old phone with a unit that cannot be replaced. If you offer insurance you should at least give you a phone that can actually be used. I shipped the phone back and will be forced to purchase a new phone. Why did i ever pay them for anything?

My experience using this company has been great. It has added so much peace of mind to my travels and to my day-to-day life. If anything happens I know they got me covered

This insurance is so affordable, and so effective! I love having the option to pick which cell repair place I go to, and the low deductibles are great! I highly recommend it over other phone insurances I've used before!

Response was within 1 day and all claims (4 different, culminating in replacing my phone) were paid timely and in full.

What made the experience great was how long it took to get my phone fixed and money refunded back to me. It took two days for the whole process.

I am a long time customer with Akko and dealing with claims as customer I know can be frustrated but not with Akko.

They take good care of you if you stick with them. Only issue I had was with evidence submissions. They don't tell you specifically what is wrong if they reject the evidence submission.

Trying to get someone to reply to help questions is the equivalent of speaking to a brick wall. I've been battling with these people to replace an irretrievable device since Monday this week. The agents are active most of the time but don't let that green dot fool you into believing assistance is just a quick DM away because it is not. Oh and here's the real kick in the groin is that they use a "id verification" service known as withpersona.com. Their Trustpilot review got 1.2 stars because despite using the highest quality scanned image of a valid government id, they NEVER are successful. So after getting past the first hurdle of getting one of AKKO's rep's to reply in a timely manner, if at all then you have the impossible task of having your "id verified" as they call it. It's now been a week since my phone has been gone and claim submitted. Make this right AKKO, you guys somehow have an excellent rating on this platform unfortunately for me that has NOT been my experience. I'm also posting this same review on the BBB website in hopes one of these will get their attention. Its claim #38559