AKKO Reviews 715

Great staff, fast service, fast communication.

great and fast service

I’ve had Akko for three years, and every time I’ve needed to make a claim, the process has been smooth, professional, and stress-free. It gives me real peace of mind knowing my devices are covered.

Great service, reasonable price and quick turnaround.

Process was straight forward and the claim went smooth. Team was very helpful and helped along the way. Definitely recommend

READ MY POST TO AVOID DELAYS> (No # to call and messages can take days to respond. )
I am extremely upset having to wait this long for a repair. Initially I put in a claim in Sept. Cracked my screen. I thought it wasnt a big deal. Went through the claim process. I was hoping I could put in a claim, take it to the service center and they could take care of the paper work. I was wrong. It took days and weeks of communication, and then procedures to follow in order for the claim to be accepted. I am in January and still no completion. My claim went from cracked screen to now a dead phone. I went to a service center and they had to manually write an estimate with cost for a cracked screen. Why would I have to do this if they work with select service shops? Then my sons phone had the same issue, so i submitted a new claim. Once I submitted the estimate, they approved his phone and I had to wait until my son's phone was repaired. They approved the repair and sent me $300 to get it fixed, minus the deductible. I'm not sure why you are sending large amounts of payments with customers and not setting up accounts directly with the shops. Once that got submitted, i started on my phone. Now my phone turned off due to water in the phone. I was approved for full reimbursement to purchase a renewed phone from amazon Im waiting for a payout and they offered me $200 less than what I should be receiving. I messaged them on Wed to correct the price and its friday. Im sure this doesnt even make sense, but let me help you avoid my mistake. 1.put in a claim, 2. get an estimate at a local shop like batteries plus or Helpertech.3. submit estimate in claim. should be $29-$49 for new screen deductible. I'll be here waiting for a new phone....
UPDATE... Once I submitted a review, someone responded to my messages that I sent to the company.
Unfortunately it took too long and people need to know the right way for your claims to be approved. I do appreciate the quick response, but please do better.

Phone insurance claim was fast and easy, just got an estimate after providing pictures of damage, phone replaced. Account covers home appliances and electronics

I started using Akko in March. I had a rare camera issue occur and it was $270, but I had a credit and they would've paid everything minus my deductible. I ended up not having to pay the deductible because of my credit. Great company!

Excellent service—fast, reliable, and simple. Customer support is also quick and friendly. I was skeptical at first because their plans are so competitive I thought there must be a catch, but this company is 100% legit. Highly recommend

Absolutely great experience getting my phone fixed, would absolutely recommend again!

Purchased a protection plan for my phones and was nervous about the claims process as I was waiting for the other shoe to drop (so to speak). One of my phones fell and cracked the screen, and I'm extremely happy that the claims process was incredibly simple and extremely fast. I also appreciate that I didn't need to send my phone away to the manufacturer for weeks/months on end for "evaluation". Once the claim was approved and the repair was completed, AKKO sent me a digital reimbursement (through venmo) within 10 minutes. 10/10 - would highly recommend.

Quick, easy, and hassle free!!!

Signed up for a protection plan for my Ozlo Sleepbuds (two plans for two sets). As luck would have it 28 days later one earbud stopped working and I filed a claim. It was denied by AKKO because it had not been 30 days. Terrible customer service and zero value for what I paid. Would not recommend them for any protection plan.

Quick and easy. My cell phone was damaged and they paid me out within minutes. Thanks Akko

I have Akko device protection through my carrier which is US Mobile. I would 100% recommend them! They let me repair my device at Apple. Plus they paid out my claim VERY QUICKLY after I submitted the final receipt from Apple! Normally companies love dragging their feet, but not Akko! I would HIGHLY RECOMMEND AKKO!!!

I have Akko through US mobile. I cracked my device and the process was very easy! I filed the claim, sent a video of the damage and it was approved! They even let me repair at Apple Store instead of forcing me to go to a specific repair place so I could 100% be sure my repair was done correctly!

Pros:

Everything is through the app.
An exception was made for a claim due to a disclosured preexisting condition.
Reimbursement was lightning fast to Paypal.
Communication was good.

Room for improvement:

Imputing correct information and documentation through the app was not as clear as could be and required numerous tries and correspondence.

Could be more expensive compared to Apple Care depending on yearly time frame and number of claims.

Akko plan and team is amazing. My phone screen all of sudden stopped working. I raised a claim thru their app and it was a smooth and easy process to get the claim approved. I would be taking Akko plan for my other family members as well to cover their devices.

I purchased this insurance to ensure all my household items are protected. The insurance came through and but once I broke my tablet, I was able to get repaired quickly and efficiently. I have had no issues with the insurance.

Highly recommend Akko - the best phone insurance! Fast claims, fair coverage, and real human support when your phone breaks.

AKKO made the process super super easy to get my phone replaced.