The ladies who I dealt with, Eloise Hall & Ava Dwyer were friendly and approachable, unlike many IT experts I've dealt with in the past. Ava Dwyer in particular was extremely professional and patien... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have been using FLG For a few years now and the software has been very reliable and is only getting improved over time with the addition of new features. We have very recently taken an interest t... Toon meer
Since installing FLG it's transformed the way we operate, we are far more efficient saving time & money. The service we have received from the team, Dan in particular has been excellent. We are... Toon meer
We chose FLG after a number of bad experiences with other CRM systems. We are a small Tele-Marketing Company and we found most off the shelf CRM systems did not suit our way of working. The large sy... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- CRM-aanbieder
- Automatiseringsbedrijf
- Business to Business-service
- Cloud computingservice
- Softwarebedrijf
Geschreven door het bedrijf
An easy-to-use CRM for UK SMEs to manage 100,000s of leads & automate processes with flexible workflows - nothing missed, no opportunities left behind.
Contactgegevens
Ribble Court, 1 Mead Way, BB12 7NG, Padiham, Verenigd Koninkrijk
- 01282 798545
- contact@getflg.com
- getflg.com
Easy to set up and has worked well for…
Easy to set up and has worked well for a number of years. Ava has been brilliant throughout and is a real asset!
27 maart 2025
Review zonder uitnodiging
Ava has been an absolute delight to…
Ava has been an absolute delight to work with! From the very first moment, her impressive knowledge and clear understanding of our goals blew us away. My colleague, Ang, and I were thoroughly impressed by her expertise during our initial call—it was a truly fantastic start!
She is the epitome of professionalism, swiftly setting up the requirements call and laying out a super clear, four-week implementation timeline. Ava is incredibly proactive and thorough, which shines through in her detailed follow-up notes and her diligence in pinpointing the exact lead groups for our inaugural Journey build. She even went the extra mile, effortlessly resolving our email delivery rate question with Reece Rodgers.
Her crystal-clear communication and utterly dedicated approach have made the beginning of this project wonderfully seamless and completely reassuring. We are so confident in everything Ava has taught us and absolutely ready to create our own stunning workflows and journeys. We couldn't possibly recommend her more highly!
4 maart 2026
Review zonder uitnodiging
Highly recommended
Mercia Electrical have been using FLG for the few years now and have recently renewed our subscription. We have always been happy with the service and system provided, but during the renewal process, FLG have really excelled. A special thank you to Ava- Projects and implementation manager, who has supported us through all amendments and updates. Giving guidance and suggesting new ways of working that FLG can offer to benefit our business model. As a result, we are now in the best place we have ever been to manage our sales, customers, inbound enquiries and post sale processes. Highly recommend to other businesses who are looking for an easy to use CRM system to streamline their process and reduce admin time.
14 augustus 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Hi Sarah,
Thank you so much for taking the time to leave such a brilliant review. We’re delighted to hear that FLG continues to support your business and that the renewal process has helped you get even more from the system.
We will be sure to pass your feedback on to Ava, she takes great pride in helping our customers refine their setup and explore new ways of working, so it’s lovely to see that reflected here.
We really appreciate the recommendation, and we look forward to supporting Mercia Electrical for many more years to come.
— The FLG Team
Ava has been beyond five stars
Ava has been beyond five stars. She has guided me, placated me, made excuses for me but, most of all, has convinced me yet again that FLG is a truly unique company that looks after its clients as we all wish to do.
I have been with FLG for several years and they have always served me well. Ava is a prime example of this where nothing has seemingly been too much trouble - even me! Thanks you - you are the very, very best Ava.
15 augustus 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much, Milton, for such a thoughtful and heartfelt review.
We’re delighted to hear how much Ava has supported you – she’ll be absolutely thrilled to read your words. She genuinely cares about making things easier for our customers, and your feedback is a perfect reflection of the effort she puts in.
It’s been a pleasure supporting you over the years, and we’re proud that FLG continues to play a part in your business. Knowing you feel looked after and confident in the system is exactly what we strive for.
Thank you again for the lovely message, and for being such a valued part of the FLG community.
— The FLG Team
I wanted to take a moment to express my…
I wanted to take a moment to express my deepest gratitude for Ava's outstanding service during my implementation. Ava went above and beyond at every step, offering invaluable support and guidance. Her willingness to assist, often going out of her way to ensure everything ran as smoothly as possible, truly made a world of difference.
Not only did Ava provide exceptional technical support, but her training sessions were incredibly effective and tailored to my needs. Thanks to her, I feel more confident and capable in my work than ever before. Her clear explanations and patience have made a lasting impact, and I know I'll carry these skills forward.
I will genuinely miss working with her, and I would recommend Ava without hesitation. Her professionalism, expertise, and dedication have been an incredible asset, and I am truly grateful for everything she has done.
Thank you, Ava, for all your help – you’ve been a key factor in making this process a success!
16 juli 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely thrilled to hear that you’ve had a positive experience both with the FLG system and our team. It really means a lot to us when our customers take the time to share their feedback — especially when it’s as kind as this.
A special thank you for highlighting Ava — she puts so much care and attention into every onboarding, and it’s lovely to see her efforts making such a strong impression.
We’re so pleased to have you on board and can’t wait to see how you continue to make the most of the platform.
Thanks again for being part of the FLG community!
Fantastic team and a great product
Fantastic team and a great product. Particular shout out to Ava who onboarded us as she was absolutely amazing.
4 september 2024
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much for your lovely feedback! We're so pleased to hear you’ve had a great experience with both the FLG platform and our team.
Ava will be thrilled to hear your kind words, and we’re so glad her support made a difference.
Thanks again for taking the time to leave a review. We're always here if you need anything!
Excellent communication
Excellent communication. Got our system set up exactly as we wanted, very happy with the service we received from the team in particular Ava & Eloise.
1 mei 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you for your lovely review! We’re so pleased to hear that you’re happy with the service and that the system was set up just how you wanted it.
The team really enjoy working with you and it’s great to know our support makes a difference.
If there’s anything else we can do moving forward, we’re always here to help.
Best wishes,
The FLG Team
Ava has been remarkable in helping…
Ava has been remarkable in helping implement my ideas around workflows to better my business and increase productivity and efficiency by automating tasks that are time consuming.
20 mei 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much for your kind words! We're so pleased to hear that Ava has been able to support you in bringing your ideas to life and streamlining your processes. It's great to know the workflows have made a real difference to your productivity and efficiency – that’s exactly what we aim for!
We’ll be sure to pass your lovely feedback on to Ava – she’ll be thrilled.
Thanks again for taking the time to leave a review, and if there’s anything more we can do to support you, please don’t hesitate to reach out.
Best regards,
The FLG Team
Seamless Implementation
Seamless Implementation – Highly Recommended!
We recently implemented a new sales CRM system and couldn't be happier with the process and results. From initial consultation to full integration, the team was knowledgeable, responsive, and incredibly supportive. They took the time to understand our specific business needs and tailored the setup accordingly, ensuring everything ran smoothly from day one.
The training and onboarding were thorough and easy to follow, and the ongoing support has been outstanding. We've already seen improvements in workflow efficiency, client communication, and overall team productivity.
A big thank you to the FLG team for making what could have been a complex transition feel easy and stress-free. Highly recommended!
23 april 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much for taking the time to leave such a fantastic review Laura!
We’re absolutely thrilled to hear that your experience with implementing FLG was smooth and positive. It’s so important to us that we understand each business's unique needs, so we’re really pleased to know that the tailored setup, training and ongoing support have made a difference to your team.
Hearing that you’re already seeing improvements in efficiency and communication is exactly the kind of outcome we aim for, and we’ll be sure to pass your kind words on to the wider team.
Thanks again for your recommendation, we really appreciate it!
Best regards,
The FLG Team
Brilliant lead management system
We’ve been using FLG’s lead management system for several months now and it’s totally transformed all of our processes. The platform is really easy to use and has helped us to bring some much needed organisation to our working day.
As well as the brilliant system, the staff have been outstanding, going the extra mile to understand our needs and objectives.
Right from the initial demo, to the onboarding, training and after sales support - we’ve always felt valued and supported.
FLG has significantly boosted our productivity, plus helped us to follow up leads more efficiently.
It’s a great system, really intuitive and easy to use which is why we would recommend to other businesses.
2 april 2025
Antwoord van FLG Business Technology
Thank you so much for your lovely review! We're absolutely thrilled to hear that FLG has made such a positive impact on your processes and productivity. It's great to know you've felt supported every step of the way that’s exactly what we aim for.
We really appreciate your recommendation and look forward to continuing to support your team!
Great Service
The onboarding process was great and very easy, Ava was appointed as our implementation manager. The support Ava provided was fantastic, from the initial discovery call through the whole configuration process she understood our requirements and delivered a CRM that does exactly what we wanted.
3 maart 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much for your kind words Paul! We're thrilled to hear that Ava was able to support you effectively throughout the onboarding and implementation process. It's great to know that the system is now perfectly aligned with your requirements. If you need any further assistance, feel free to reach out. We're always here to help!
First class service from FLG & their people
The ladies who I dealt with, Eloise Hall & Ava Dwyer were friendly and approachable, unlike many IT experts I've dealt with in the past. Ava Dwyer in particular was extremely professional and patient in helping me with the setup of my system. I'm not an IT expert but she made everything very easy, was always available to answer queries and very personable. The FLG system is easy to use & flexible compared with other systems I've used.
I wouldn't hesitate to recommend both the FLG product & Eloise & Ava to anyone.
4 februari 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Hi Julie,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with both Ava and myself. We always strive to make the setup process as smooth and stress-free as possible, so it’s great to know Ava’s professionalism and patience made a difference for you.
It's also fantastic to hear that you find FLG easy to use and flexible compared to other systems you've used, we take pride in delivering a system that truly supports our customers.
We really appreciate your recommendation and look forward to continuing to support you!
Best regards,
Eloise
User friendly
28 januari 2025
Review zonder uitnodiging
Antwoord van FLG Business Technology
Hi Dan, thank you for your 5-star review! We're delighted to hear that you find our system user-friendly. If you ever have any questions or need assistance, feel free to reach out. We appreciate your support!
Been using FLG for over 2 years now and…
Been using FLG for over 2 years now and very happy with the platform
16 december 2024
Review zonder uitnodiging
Antwoord van FLG Business Technology
Great to hear this feedback, thank you!
Great implantation with Ava and…
Great implantation with Ava and continued support from Reece and the team.
4 november 2024
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you for your wonderful review! 🌟 We’re thrilled to hear that you had a smooth implementation experience and great support from our team.
If you ever need any further assistance, please don’t hesitate to reach out. We’re here to help! 😊
Smooth onboarding experience
Platform is easy to navigate. Features and tools are what I need to management leads effectively. Set up and onboarding was hassle-free, Ava went above and beyond to ensure the onboarding process was as smooth as possible.
24 oktober 2024
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you had a smooth onboarding experience and found our platform easy to navigate. It’s fantastic to know that our features and tools are meeting your needs for managing leads effectively.
A special shoutout to Ava for going above and beyond to ensure everything was hassle-free for you. We’ll be sure to pass along your kind words to her. Your feedback means the world to us and motivates us to keep delivering the best service possible.
If you ever need any further assistance, please don’t hesitate to reach out. We’re here to help! 😊
Implementation manager very helpful
First time users of FLG CRM. Our implementation manager, Ava, was extremely helpful and polite. Over several weeks she helped us customise the CRM to use a variety of custom statuses, workflows and dozens of template emails along with a custom API integration.
We now have our CRM fully integrated into various online forms, external databases and we also have our google calendar and dialler synchronised with the CRM.
Overall a brilliant experience, Highly recommended.
30 juni 2024
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you so much for your fantastic review! We're thrilled to hear that your experience as first-time users of FLG has been so positive.
It’s wonderful to know that Ava was able to assist you effectively with customising your account. We aim to make the implementation process as smooth as possible, and it's great to hear we hit the mark.
Thank you again for sharing your brilliant experience and if you need any further assistance, please don’t hesitate to reach out. We're here to help!
FLG Team
Extremely average at best
Extremely average at best. No real development has been done for years and certainly since Clear Course bought them out. Now they want to lock you into long term contracts - a thing of a past and shows their insecurities. There are so many other platforms out there that offer far more for less. Oh, and they tend to have lots of downtime and patching issues. Stay away!
3 mei 2024
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you for sharing your feedback with us.
We've taken your concerns seriously and want to address them directly. Regarding downtime, we closely monitor our system performance, and we're proud to report that our downtime has been less than 0.5% over the last 90 days. You can find this information and more about our system status publicly displayed at https://status.getflg.com/.
Regarding maintenance windows for patching, we've had six scheduled maintenance windows this year, all conducted outside of operational hours. These efforts were primarily focused on enhancing our cybersecurity measures to ensure the safety and security of our platform and your data.
We understand your concern about the perceived lack of development over the past 15 months. Rest assured, behind the scenes, we've been diligently working on improving cybersecurity measures and addressing technical debt to pave the way for smoother and faster future development.
Our new packages reflect our commitment to fostering long-term relationships with our clients, while maintaining our transparent pricing approach. Unlike some competitors, we steer clear of adding hidden premiums to monthly usage or offering discounts for 12-month pre-payment options. Instead, our packages include free days as a gesture of setting our customers up for a lasting partnership, something rarely seen elsewhere.
To enhance our communication about future developments, we've recently revamped our feedback and ideas page. Here, you can find insights into our planned developments and those currently under review, ensuring transparency and collaboration in shaping our platform's future. You can explore our feedback and ideas page at https://feedback.getflg.com/b/ideas-and-feedback/.
We appreciate your feedback and hope to continue improving our services to better meet your needs. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Eloise and FLG are nothing short of EXCELLENT...
Eloise has been, and continues to be, incredible in her regular support of our firm. Thank you!!
2 mei 2024
Review zonder uitnodiging
Antwoord van FLG Business Technology
Thank you for sharing this feedback about Eloise and we will continue to work hard to help you and your business thrive.
Antwoord van FLG Business Technology
Thank you for sharing your feedback with us.
We've taken your concerns about customer service seriously and invite you to contact us directly through your account manager so we can learn how we can improve our service.
We appreciate the positive feedback about the FLG product.
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