Jobber - Field Service Software Reviews 140

The company I work for has been using Jobber since 2014. Across the years, I have interacted with dozens of their support team members and can honestly say they have always been incredibly attentive and focused on resolving the issues I am experiencing. During my last two interactions with customer support, both Jeff P. and Elysha were very helpful!! Wish I could give them six stars!!!

I had a Billing related question and Brandon found a solution quickly and easily. It’s a great service to work with… thanks Jobber!

jobber has been instrumental in developing my business. They are constantly looking for ways to keep things valuable and relevant

enjoy the software- very easy and intuitive. Support is great

I really wanted Jobber to work for my business, but over 60% of my estimates aren’t even viewed by clients. The emails are sent from a generic Jobber domain (jobbermail.com), which most clients ignore or never see. I followed all best practices, but it hasn’t solved the problem. If your business depends on estimates, be careful, this can seriously affect your sales.

The Help Center menu at Jobber is awesome for most questions/issues, but I had one that I couldn't solve.
Brandon had it sorted out in minutes with no drama. Exactly what I want from product support! Great work!

I was dealing with Jason Jama. He wasn't fully telling about the monthly cost and how they are charging extra. Jason was pushing me to get the most expensive product ,though he know i wont even use that.No refund after not even hade the account set up and they just don't care.

Don't trust this company. They are actively attemping fraud against me. Their salesman sold me on the free trial but my cc was charged $424 and after immediately calling to cancel and request a refund am being told that nothing can be done since jobber has a no refund policy. So now I'm stuck filing out a cc dispute and an FTC fraud complaint. BEWARE, do not give your business to this bunch of criminals. Update: After posting this review, I was contacted and refunded.

Everyone in support has been amazing to deal with - and despite some minor inconveniences with software abilities - we get the BEST support of any other company we deal with. I specifically want to mention Ailen at this time because of how frantic I was with a certain request I was unable to respond to. She kept me calm and let me know that she would help. While everyone there is amazing, Ailen was more than patient and courteous to my panic, which I can see may be frustrating to deal with. I appreciate that from the team. And thank you Ailen.

Had a couple of questions about integrations within Jobber and Olivia took great care of me. She helped to answer my questions and better understand the problem and possible solutions. Jobber customer service has been spot on!

At 70 years young, I have started a new business in the midst of retirement -- with two younger partners. I am a bit 'old-fashioned', new to all this automation and integration. I'm used to pencil-to-paper.

Everyone I have encountered with JOBBER has been knowledgeable, patient, and excellent at teaching this elder person the steps to come into the 21st Century.

JOBBER makes scheduling, quotes, invoicing, etc. so easy. HIGHLY RECOMMEND

Jobber have frozen my payments without reason for "At least 120 days". this means I am owed roughly £700 for customer payments through jobber which i cannot access for at least 4 months.

I would not recommend using jobber if you're wanting to receive the money you have worked hard for!

The email I got back was an automated response with nothing helpful in.

When I reached out to customer service she was so thorough about my situation. She covered all my concerns. Answered my questions. I felt at ease when we hung up & that my personal info was protected.

App is decent. Had an issue with the subscription — tried to cancel after I lost access to my phone. I couldn’t log in so I removed the payment method instead. Two months after that, they still charge the card I removed on file. Now in talks to finally cancel it but they’re saying it’s my fault for not changing my number which I need to do ID verification for now. And guess what… only they can change the phone number after verification, and the team that changes numbers only communicates via email every 1-3 business days.

Update: verified my ID… still can’t get into my account. So they just want to lie, make it impossible to chancel, and continue charging your card.

Olivia H was amazing! Not only was she knowledgeable, but very patient and kind as well. She was able to help me with several issues, one of which has been a problem for months.
THANK YOU OLIVIA!

Always a good experience with the support team at Jobber.

Amanda W. did an amazing job helping fix the duplicate invoice I accidentally created and show me how to clear the tabs. Very friendly and supportive. In addition she went above and beyond doing some work for my after our phone call, sent me an email on how to fix it. Which was really nice, and saved me some time. It allowed me to do other things while she figured out my issues I was having. That is 10+ stars in my book! Very grateful

This company has gone downhill for sometime. I've been using them for about 8 years. Pricing was good, and they were adding features that made sense. Now, to run a small business with 10 users it's about $10,000 a year. For a scheduling app it's excessive. They used COVID as an excuse to raise prices and have continued to raise their prices. Lot's of other great alternatives to use.

I reached out to Jobber support with a specific question about automating SMS notifications for client requests—something that's super important for streamlining my home services business. From the moment Ailen jumped into the chat, it was clear I was in the best hands possible.

She was lightning-fast, incredibly patient, and went way above and beyond to guide me through the current setup options, even though the exact feature I wanted (automated texts) isn't available yet.

What blew me away? Ailen didn't just answer my question—she listened like a true partner, took detailed notes on my feedback for the dev team (including a fun request for a dark mode on the mobile app!), and shared how Jobber actively uses customer input to build features.

Her energy was infectious—positive, hilarious (those Despicable Me gifs had me cracking up), and genuinely excited to help. We ended up chatting like old friends, swapping stories about the platform, and she even hooked me up with a surprise gift card and some Jobber swag as a thank-you for the feedback. Talk about 110% customer service!

Ailen, you're a rockstar—making tech support feel like a high-five from a bestie. Jobber's lucky to have you, and I'm recommending this CRM (and your name specifically) to every business owner I know. Keep shining! If you're reading this, hit up Ailen for support—you won't regret it.

Customer service is amazing! They were happy to help with all the questions I had, and so kind!