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3,9
7 reviews
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We have tried absolutely everything to stop the really bad yeast problem with our Bulldog. 2 weeks of using this and it’s gone. Fantastic product he loves the taste. And most if all it’s natural.
Not at all happy with this company. Purchased three pouches and tried on my dog, within 24hrs my dog had a seizure. Hes never had on before nor any neurological problems before. Took him to the vets and the vet said without taking bloods and carrying out extensive testing I cant prove that the additives caused the seizure. Contacted koopers who said sent it back and we will offer you a refund for the two unopened pouches. I explained all the above and that I had only used one scoop from the pouch and they refused to offer a full refund. I did not read their terms and conditions before I purchased and if you do you would not buy anything from this company as to get a refund you would have to jump over half a dozen hurdles and also produce video footage. Ill be going through trading standards now as I do not feel the product was not fit for use. Warning to all.....Read their terms and condition prior to ordering......
Antwoord van Kooper's
Hi Roger,
We’re genuinely sorry about Hugo, a seizure is frightening, and we never take a dog’s health lightly. As this review is now public, though, we do need to respectfully set out the full picture for anyone reading.
When you first contacted us we replied within hours, urged you to get Hugo to a vet urgently, and asked you to stop the product immediately, his wellbeing came first. You then told us, in writing, that your vet had examined Hugo, found his vitals normal, and could not identify a cause, and you were very clear: “I’m not saying your product has caused his seizure, nor do I have any proof to back that up.” We completely respected that.
That’s why this review is hard to reconcile. Publicly implying the product caused Hugo’s seizure, when your own vet could not establish any link, and you yourself acknowledged there was no evidence, isn’t a fair reflection of what happened.
For anyone else reading: Kooper’s is formulated by UK-registered vets and animal nutritionists with decades of combined experience, it is a fully compliant product, and it’s used by tens of thousands of dogs across the UK. In all that time we have never had a single report of anything of this nature.
On the refund: there were no “half a dozen hurdles,” and at no point did we ask for video footage. You’d used one scoop from one pouch; the other two were sealed, and we refunded those two promptly, and in fact sooner than we were obliged to. The only item we couldn’t refund was the single opened, partially-used pouch. For a consumable health supplement that is standard practice right across the food and supplement industry, for basic health and hygiene reasons, and it was explained to you clearly more than once.
We handled this with real care from the very first message, and we did right by you throughout. We’d simply encourage anyone reading this to take a look at the reviewer’s wider review history and form their own view.
We stand fully behind our product and our team and we genuinely do hope Hugo is doing well.
Really impressed with this company. I had a few questions before ordering and customer service were a massive help. It was so refreshing to get proper replies from an actual person rather than a bot, and they actually answered what I asked. Both my orders turned up really quickly too. Most importantly, the powder does exactly what it says on the tin. Would definitely recommend buying from them.
Antwoord van Kooper's
Hi Kirsty! Thank you so much for this lovely review! We’re really glad the team could help you get everything sorted before you ordered, and that your deliveries reached you nice and quickly. It’s brilliant to hear you’re seeing results with Kooper’s. Thanks for recommending us too, that means a lot! We’re here if either of you ever need anything at all!
Trixie seems to like it, seems less itchy
Antwoord van Kooper's
Hi Nathan! Thank you so much for sharing this! It's great to hear that Trixie is enjoying Kooper's and that you're already seeing her be less itchy. We hope Trixie keeps feeling the benefits over the coming weeks. We're here if either of you ever need anything at all!
My pug Darcy constantly itches and scratches, thought it was the groomers and the products they were using at first until I read about pro biotics and how they work for our fur babies, I tried a few chews and apoquel but they didn’t seem to stop the scratching. Gave koopers a go from a fb ad and must say so far 3-4 weeks in I am seeing real progress in her, she’s wolfing her meals down even faster than usual lol, rustle of the koopers pouch and she’s going nuts. Hopeful that this puts an end to the crazy itching and scratching! Will update in a few months with progress .
Antwoord van Kooper's
Hi Mike! Thank you so much for sharing Darcy’s progress with us! It’s amazing to hear that just 3–4 weeks in you’re already noticing a real difference with her itching and scratching, especially after trying other options without much success. It sounds like Darcy is loving Kooper’s too if the rustle of the pouch gets that reaction 😂 We’re excited to hear how she continues to get on over the next few months. We’re here if either of you ever need anything at all!
Really happy with this powder! My dog had been really itchy and his breath was pretty bad too, plus he was always a bit of a picky eater and would sometimes leave his food. I thought I’d give this a go and honestly didn’t expect a massive difference. Since he’s been taking it his coat seems so much better and his breath has improved loads. He also seems to have more energy throughout the day and just seems happier in himself. He’s eating his meals a lot more consistently now too, which is great as he was always a bit fussy before. It’s really easy to add to his food and he doesn’t seem to notice it at all. Really glad I gave it a try and I’ll definitely be keeping him on it
Antwoord van Kooper's
Hi Finbarr! We really appreciate you taking the time to share this! It’s amazing to hear how much of a difference you’ve noticed, especially with his coat, breath and energy levels. Even better that your picky eater is now finishing his meals more consistently too! We’re so glad you gave Kooper’s a try and that he’s happier in himself. We’re here if either of you ever need anything at all.
It’s exactly as described and shipping was very fast. My dog loves the taste and it has been working well, so far very impressed.
Antwoord van Kooper's
Hi Phoebe! Thank you so much for sharing this! Quick shipping and a product as described is exactly what every customer deserves. We are so glad to hear your dog is loving Kooper's and you're both seeing the benefits. We are here if either of you need anything else at all.
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