Ontop Reviews 

131
TrustScore 3 uit 5

3,0

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Pues primero que te pidan que consignen dinero para poder realizar pedidos es algo muy grave, hice en total un consignación de 170.000 mil pesos, y tienes que hacer 5 tareas e iba por la 3 imagínate p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It has been a pleasant surprise. I previously used Payoneer and PayPal, but without a doubt, the amount of benefits and features that the platform has been adding makes it the best option right now.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The platform is user friendly, the team is very nice, and the concept is globally good. But we experienced some issues like login issue, which was not working every time. Also the help desk / chat bot... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I’m stuck in an endless loop with your questionnaire. Every single time I get flagged with the same “VPN/proxy” message. To be crystal clear: I’m not using a VPN (and I don’t have one enabled), s... Toon meer

Bedrijfsgegevens

  1. Business to Business-service
  2. Payrollservice

Geschreven door het bedrijf

Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly. The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations. Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments. Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and premium benefits that foster employee engagement and satisfaction. In essence, Ontop stands out in the global workforce management category by offering a holistic solution that simplifies hiring and payment processes while ensuring compliance and enhancing employee experiences. By choosing Ontop, organizations can effectively manage their global teams, allowing them to thrive in the evolving landscape of remote work.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

131 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 37% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,0

Alle reviews

(131)

39 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

No realizan los pagos a tiempo

No realizan los pagos a tiempo.
La empresa donde trabajó realizó los pagos a tiempo y ontop no ha gestionado los pagos de los trabajadores, hoy somos más de 30 personas afectadas por un error informático de ellos y que facilmente se puede resolver al transferir el dinero de la nomina y posteriormente descontar lo que haya que descontar. Son unos irresponsables, si tienes la oportunidad, dile a tu empresa que no use este servicio

4 december 2025
Review zonder uitnodiging
Logo Ontop

Antwoord van Ontop

Hola Jesus,

Gracias por compartir esto con nosotros. Sabemos que ya pasó un tiempo desde tu mensaje, pero no queríamos dejarlo pasar sin responder.

Sentimos mucho que la experiencia no haya estado a la altura en ese momento. Escuchar esto nos ayuda a detectar los puntos donde podemos mejorar, y aunque esa situación fue en diciembre, seguimos trabajando para que no se repita.

Gracias por tu paciencia y por darnos la oportunidad de hacerlo mejor.

Beoordeeld met 2 van de 5 sterren

Ontop is okay until you get problems…

Ontop is okay until you get problems that needs to be solved asap. Money transfers to bank accounts is a horrible experience when you have to deal with a such a terrible customer support that is rude and never solves the problem. Their customer service can only inform about how busy they are to review your case earlier than 5 business days. I would never recommend using this if you don’t want to have issues with your money transfers

26 november 2025
Review zonder uitnodiging
Logo Ontop

Antwoord van Ontop

Hi!

Thanks for your message! We just came across it and even though it’s been a while, we didn’t want to leave it unanswered.

Every bit of feedback counts, and even if this happened back in December, we’re still refining things to make the experience smoother.

Thanks for being part of Ontop.

Beoordeeld met 3 van de 5 sterren

Good service, horrible customer support


Ontop is great until you encounter a problem.

Ontop has its "happy path" working very well, but the moment you encounter a problem, specially with transfering money, their support team isn't able to help you, they only know how to blame the payment provider.

19 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Is amazing how useful is this…

Is amazing how useful is this plataform. It has allowed me to receive the payments for my work remotely and in USD. Also, is really easy to use and the transactions are very fast, I receive my money in my Colombian account in less than 2 hours

17 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Platform with hundred of bugs

Platform with hundred of bugs, been trying to solve my issues with the support team but the services is horrible. The issue I got was generated by the own platform and they could never solve it. They don't have the tools or processes to get to the people that can actually help you.

29 oktober 2025
Review zonder uitnodiging
Logo Ontop

Antwoord van Ontop

Hi Daniel,

Thanks for your feedback, and we’re sorry this experience caused you stress.

We’ve reviewed your case in detail. This wasn’t a platform issue or a bug. The delay came from a Compliance requirement related to your address update. In order to move forward with the process, our team needed specific documentation to meet regulatory obligations.

We understand how frustrating that can be, especially when timing matters. But in cases like this, we’re legally required to to have the right documents in place.

If anything was unclear during the process, that’s on us, and we’re working to make these steps smoother and better communicated.

Appreciate you raising this. We’re here if you need anything else.

Beoordeeld met 1 van de 5 sterren

The worst service ever

The worst service ever. Hidden fees, continues errors

19 oktober 2025
Review zonder uitnodiging
Logo Ontop

Antwoord van Ontop

Hi Niki,

We’re sorry to read this, and we’d really like to understand what happened.

There are no hidden fees in our pricing, and if you’ve been seeing errors, that’s not the experience we aim to deliver. We want to make it right.

Can you message us on WhatsApp at +1 (786) 655-8772? Our team is ready to look into your case directly and sort it out fast.

Thanks for speaking up.

Beoordeeld met 5 van de 5 sterren

Easy to start using

Ontop provides great customer service, beautiful user-friendly UX, and is fast at attending needs and fixing issues reported. Ontop's financial services are great for international, remote workers. It's very quick and easy to set up an account and start hiring. If you have a larger workforce to invite, you can come back daily to check their onboarding progress. Also, it has a few native integrations with useful HR vendors.

14 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ontop's financial services are the best

I have used Ontop's financial services for taking out my compensation money's. I have been able to transfer not just to my own bank account but to some family, which is very good as I have different possibilities.

31 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

they “forget” your money.

they “forget” to add the full amount every month. unless i keep an eye on every payment, report it, fight with a representative on whatsapp, i would never get my money. And the worst part is I have to wait another month to get the delayed money in my bank account, and they force me to have it sit in my ontop account. Unreliable, frustrating, unsafe and overall a scam. DO NOT TRUST.

26 augustus 2025
Review zonder uitnodiging
Logo Ontop

Antwoord van Ontop

Hi Mel,

Thanks for sharing your experience, and we’re sorry it’s felt frustrating.

We want to clarify this isn’t a mistake or “forgotten” money. Based on the agreement with your company, any payout difference must be reported by the user. Once reported, we immediately cover the remaining amount from our side.

That’s exactly what happened on August 16: you flagged the missing amount, and by August 20, we had already credited to your Ontop Wallet.

We’re here to support you through every step, and if you ever see a difference again, just send us a quick message at +1 (786) 655-8772 so we can resolve it right away.

Thanks again for your feedback, we’re always looking to make things smoother.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer