I have been using Sorted for over 5 years, it was great initially, but now there are old limits and old rules since 2024. The software is not up to date with latest tax law and I have to double check... Toon meer
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Lees wat reviewers zeggen
It does everything I want as a Freelancer and is well worth the €20 per month that I pay for the pro-plan. It even makes doing my personal tax return way easier each year (as the form is in Englis... Toon meer
Bedrijf heeft geantwoord
I've been using Sorted for a few years now and it's served me great. I use it to generate and send invoices to my clients, also for bookkeeping and submitting reports to Finanzamt. These areas are wor... Toon meer
Bedrijf heeft geantwoord
A good program. It does help you navigate through the oxidised complicated German tax bureaucracy. It also lures you offering you a monthly subscription that you can only pay quarterly 🤷🏻🤷🏻🤷🏻,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bereite deine Steuern mit Zuversicht vor. Steuerformulare als Selbstständiger einfach vorbereiten und beim Finanzamt einreichen mit On-Demand-Hilfe zertifizierter Steuerberater
Contactgegevens
Duitsland
- getsorted.de
3,4
Gemiddeld
398 reviews
Heeft nog niet op negatieve reviews gereageerd
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the support was immediately avaliable…
the support was immediately avaliable and very helpful. Amazing service!
1 december 2023
Review zonder uitnodiging
Antwoord van Sorted
Thank you so much for your positive feedback!
We're delighted to hear that you found our support team readily available and helpful. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!
Best,
Sorted team
I really enjoyed the customer support…
I really enjoyed the customer support today. They answered very quickly after my first question. Then, I was about to clarify my issue further but they have realized what the problem was sooner and got back to me even before I told them more details. That doesn’t happen every day 😊 Thank you!
30 november 2023
Review zonder uitnodiging
Antwoord van Sorted
Hi Michaela,
We're thrilled to hear that you had a positive experience with our customer support! It's great to know that our team was quick to respond and proactively addressed your issue. If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Thank you for your kind words!
Best regards,
Sorted team
the cheaper plan does not do online submissions, what a complete con
the wording on the price plans is very misleading now, in short it seems you can't submit anything useful without the pro plan. I used to do the quarterly or monthly VAT returns with Elster and it only took a few minutes. Now I'm expected to pay 240 Euros for this privelege! So I've just been fleeced for 100 Euros to to sign up to the Kleinunternehmer plan only to find that it won't do anything useful for me... so I have to upgrade again and pay 240 Euros simply to send the most basic reports. Utterly useless and way overpriced if you don't have any complex bookeeping. The customer support also seems to have gone, so there is no one to speak to. Only bots and the promise of an email reply with 3 days. I strongly advise people to look around for alternatives before hitting that subscribe button, there is no undo function.. once you pay that is it for the next 12 months!
27 november 2023
Review zonder uitnodiging
Antwoord van Sorted
Hi John,
Thank you for sharing your experience with us. We sincerely regret any frustration you may have encountered and appreciate your candid feedback.
We recognize the importance of clear and transparent pricing and apologize for any confusion caused by the information on our website. We reached out to you to gain a better understanding of the source of the confusion. It appears there might have been a misinterpretation of the German version of our pricing page. That is why we offer an English version of our website, ensuring you can navigate in the language you are most comfortable with.
We also took note of your questions regarding the Kleinunternehmer plan and have provided additional details to offer a clearer understanding on whom this subscription is best suitable for.
We have refunded the fee for the Kleinunternehmer plan that was purchased in error. We hope this helps to rectify any inconvenience caused.
If you have further questions or concerns, we encourage you to continue the conversation via the email thread that we have. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for our users.
Best regards,
The Sorted Team
Mariana Corona has been extremely…
Mariana Corona has been extremely helpful, she has resolved all my issues just in a couple of hours, and her response speed was extremely fast!
23 november 2023
Review zonder uitnodiging
Antwoord van Sorted
Dear Valikhan,
Thank you for taking the time to share your positive experience with Mariana. We're thrilled to hear that she was extremely helpful in resolving all your issues within just a couple of hours.
Thank you once again for being an active and valued Sorted user.
Regards,
Sorted team
I am deeply disappointed and frustrated…
I am deeply disappointed and frustrated with the quality of customer support I've received. After patiently waiting over a week for a response, my initial inquiries were met with incorrect answers. My ticket was then passed around between various agents, never properly addressed, and ultimately closed without resolution.
Moreover, I diligently followed all the instructions provided by your team, only to discover they led me to a paid service. This is particularly disheartening as I had already paid for tax advice and am well aware of my responsibilities. My specific request was regarding the application of this knowledge within your platform, a query that remains unanswered.
Your recent inquiry about my satisfaction with your service feels like a mockery, especially after I provided additional details as requested, only to be told my issue was 'resolved'. This experience has been thoroughly unsatisfactory and falls far below the standard of customer care I expected.
15 november 2023
Review zonder uitnodiging
Antwoord van Sorted
Dear Customer,
Thank you for sharing your recent experience, and I want to extend my sincere apologies for the challenges you've encountered. Your feedback is crucial to our improvement efforts, and I'm truly sorry for any frustration you've experienced.
I understand your concerns about the application of tax knowledge within our platform, and I want to assure you that we take this matter seriously. Your detailed feedback about our responses and your diligent efforts to follow instructions are appreciated.
We tried to use the Trustpilot feature to request further information from you, however, you did not reply. I would like to express our commitment to resolving your concerns and ensuring your experience with us is satisfactory.
Please feel free to reach out directly to our support team with any additional details or questions you may have. We value your input and are dedicated to addressing your specific needs.
Thank you for your understanding, and we look forward to the opportunity to assist you further.
Best regards,
Sorted Team
A complete disaster: tax report submission is broken.
A complete disaster.
Their system to send tax reports is broken.
Last Friday, October 30th, was the deadline to submit with Sorted my Income Tax Return report.
I was told by support I could do it until midnight.
I tried several times between 22:00 and 00:00.
Their system fails and my report is not sent.
The site tells me to either try again or contact support.
It didn't work Friday, Saturday and Sunday.
Today, Monday October 2nd, it still doesn't work.
Support does not answer me after I wrote them five mails.
As result, I am now late two days to send my tax reports to Finanzmant because of this.
I could get fined because of this.
Sorted simply does not do what it's supposed to do.
Horrible experience, and I don't even know if I'll be able to send my reports today.
2 oktober 2023
Review zonder uitnodiging
Antwoord van Sorted
Dear Flavio,
Our team wishes wants to extend sincere apologies for the difficulties you've faced while using our platform for your tax report submission. We understand the frustration and inconvenience this situation has caused you.
As we communicated to you privately, we regret to inform you that the specific circumstances surrounding your Income tax return (Einkommensteuererklärung) 2022 submission are beyond the capabilities of our platform. We recognize the disappointment this may have caused, especially considering that you were able to successfully submit other required tax reports successfully.
While we are unable to provide a technical solution for your specific situation, we have reached out to you to see if we can help or reach a resolution. We also take your feedback seriously and appreciate your understanding throughout this process. Your experience highlights an area where we can improve our communication and better manage user expectations. To address this, we are actively working on providing clearer guidelines to help users identify situations where Sorted may not be suitable for their specific needs.
Once again, we apologize for any frustration you may have experienced, and we are dedicated to enhancing our services and communication based on your valuable input.
Regards,
Sorted team
Mariana Corona gets ⭐️⭐️⭐️⭐️⭐️
Your associate Mariana Corona was so excellent! Not only did she respond to me within 30 minutes of my inquiry email, but she was able to handle the problem, give me a status report, and made me feel confident in my ongoing experience with sorted.
It’s great to know we can rely on the service, but if we also need assistance there is someone who we can reach, and that they genuinely want to help us. I know with this type of customer service I will be an ongoing supporter of this brand! Thank you for your assistance, and please give her a raise.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Sorted
Hello,
Thank you so much for your review! We're thrilled to hear about your positive experience with Mariana Corona. It's wonderful to know that she was able to swiftly address your inquiry.
Your kind words are a true testament to the level of service we strive to provide, and we're glad to have you as a valued supporter of Sorted. We'll make sure to pass on your appreciation to Mariana and acknowledge her efforts.
Thank you once again for your support and feedback!
Best,
Team Sorted.
Used to be great, now its unuseable, cancelling my subscription this month.
They sold the company to Deel.com who then removed the Steuerberater/Accountant support, leaving the platform unuseable because I can't file my gewerbesteuer without them, and most of the other staff aren't there anymore. Deel is an american company which forces you to tell them your passport number and phone number, which are 100% irrelevant and no other related service asks for. They send irritating messages every time you log in asking for reviews, I replied saying please stop asking all the time, they refused, so here's my 1 star review. I'm cancelling my subscription this month and using Accountable instead.
4 juli 2023
Review zonder uitnodiging
Antwoord van Sorted
Hello,
Thank you for taking the time to provide us with such a detailed review. Your feedback is extremely valuable to us. We apologize for the inconvenience you experienced with the recent changes. Deel.com is in the process of integrating Sorted features into its platform, aiming to make all of the Sorted features available on Deel. At Deel.com, we have introduced a tax advice section to assist you with submitting your Gewerbesteuer to the tax office. Our tax consultants are available to provide the necessary support and guidance in this process. We understand the importance of this service for our users and have taken steps to ensure that you have the assistance you need to fulfil your tax obligations.
We also understand your concerns regarding the collection of personal information. Different companies may have different policies in place, and as part of Deel's platform requirements, we are obligated to collect certain information from all our users. This is because such users will probably get hired by companies worldwide through Deel, so we need to verify their identities carefully. However, your feedback on this matter is highly valuable to us, and we are actively working to minimize the information required during the sign-up process, especially for Sorted users who solely join Deel for tax advice requests.
We have also reached out to you privately to address your feedback in more detail.
Thank you.
Team Sorted
Antwoord van Sorted
Hi,
Thank you for your positive review! We're glad to hear that our tool has been easy to use and offering good support and documentation.
Best,
Team Sorted.
Here's to the pop-up
I actually love the service. But I hate the pop-up asking for a TrustPilot review that keeps on popping up even though I already wrote a review.
3 juli 2023
Review zonder uitnodiging
Antwoord van Sorted
Hi Aleksandra,
Thank you for your feedback and for sharing your positive experience with our service. We apologize for the inconvenience caused by the persistent TrustPilot review pop-up. Your satisfaction is important to us, and we are committed to improving your experience with Sorted.
Best,
Team Sorted
The best thing ever happened to…
The best thing ever happened to freelancers.
1 juli 2023
Review zonder uitnodiging
Antwoord van Sorted
Hi Elad,
Thank you so much for your fantastic review! We're thrilled to hear that Sorted has been the best thing to happen to freelancers like yourself.
Best,
Team Sorted.
Really great service and support
Really great service and support. It helps me feel a lot more comfortable and at ease with all my finances. Love that I can link it to my bank account so I don't forget to add any income or expenses. Only drawback is that there is no mobile availability. I don't need an app, but I can't access my invoices/information on mobile device at all.
1 juli 2023
Review zonder uitnodiging
Antwoord van Sorted
Hi,
Thank you for the great feedback! We're glad to hear that our service has provided you with comfort and ease in managing your finances.
While we currently don't have mobile availability, we appreciate your suggestion and will consider it for future enhancements.
Best,
Team sorted.
Antwoord van Sorted
Hello,
Thank you for your kind words! We're thrilled to hear that you're finding Sorted very useful.
Best,
The Sorted team
It is a great tool
It is a great tool! It saves a lot of my time doing my tax declarations.
There is a few cases where it could be improved, but in general I cannot complain about it!
23 juni 2023
Review zonder uitnodiging
Antwoord van Sorted
Hi Alexandre,
Thank you for your great review! We're delighted to hear that our tool has been a time-saver for your tax declarations. We appreciate your feedback, and we'll continue working to make improvements and provide an even better experience.
Best,
Team Sorted
Sorted provided me with a super easy…
Sorted provided me with a super easy way to get my first Umsatzsteuervoranmeldung done. This was so transparent and clear, you guys are doing a fantastic job!
12 juni 2023
Review zonder uitnodiging
Antwoord van Sorted
Hello Anna,
Thank you so much for your amazing 5-star review! We're thrilled to hear that Sorted made your first Umsatzsteuervoranmeldung a breeze. We strive to provide a platform that is easy to use. Your kind words and recognition mean a lot to us.
Best,
Team Sorted.
Very helpful
Very helpful! Great service for expats, I did my freelancer registration with them.
7 juni 2023
Review zonder uitnodiging
Antwoord van Sorted
Hello Selin,
We wanted to take a moment to express our sincere gratitude for the fantastic review you recently left for us. Your feedback means a lot to the entire team here at Sorted.
useful and straightforward
Easy to comprehend and follow, even for a non-business savvy person like myself
1 juni 2023
Review zonder uitnodiging
Antwoord van Sorted
Helo Angel,
Thank you for your kind words! We are glad that you found our product straightforward and easy to understand. Our goal is to make your tax reporting easier and more efficient for everyone.
We appreciate your feedback and look forward to hearing about your continued success.
Best,
Team Sorted.
I am using the free version and am…
I am using the free version and am finding it super easy to use and takes all the stress out of tax obligations in a foreign country. Thanks so much Sorted!
26 mei 2023
Review zonder uitnodiging
Antwoord van Sorted
Hi,
Thanks for the 5-star review! We're thrilled to hear that you're finding Sorted easy to use and that it's helping you with your taxes. We appreciate your support!
Best,
Team Sorted
Easy to use
Easy to use, easy uploading files and a good way to manage your invoices.
21 mei 2023
Review zonder uitnodiging
Antwoord van Sorted
Hello Sandra,
Thank you for the positive review! We're glad our product is meeting your expectations and needs of managing invoices!
Best,
Team sorted.
I am using the free version
I am using the free version, super happy how easy to use is and thankful that I can actually organise all my recipes in such a easy way (what btw should be like that)
16 mei 2023
Review zonder uitnodiging
Antwoord van Sorted
Hello,
Thanks for the 5-star review! We're thrilled to hear that you're finding Sorted easy to use and that it's helping you organize your recipes.
We are committed to providing our users with the best possible experience, and we will continue to work hard to ensure that our product meets your expectations.
Best,
Team sorted.
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