G.H.Bass & Co. EU Reviews 35

Service is efficient, supportive and kind.
Shoes were delivered quickly and safely.

Says free shipping above 150 Euros this is plain false. Only applies in certrain countries in the EU.

When i asked the support why it didn't apply to my order he rudely corrected me and said there was an asterix. There was not. When he saw my screenshot he just said it was a mistake and would be fixed. No apology or nothing.

Very poor service they sell affordable quality there, brand name is old they try to utilize that oldness and they are just pretending! They sent me a pair of poorly stitched, poorly glued and with bumps and holes all over shoes. The woolen elements aren't even stitched and connected properly, the upper part of the shoe very poorly done. With a too small piece of leather so there are holes around a lot of stiches. Instead of sending me a new pair of their "quality" shoes I have to go trough all sorts of trouble to return them, the pictures speak for themselves. These passed quality control for some reason but not for being finished with craftmanship like the rep told me. If there are holes in the leather around the stitches it's craftmanship according to him..........GH Bass never ever again, my chinese fake leather loafers look better! I own 30+ pair of shoes I know what a good shoe feels and looks like, and it's not craftmanship if there are any holes around the stiches. The piece of leather was too small to construct the shoe with it, that's what these holes mean. Maybe a better answer for customer support next time!

€20 shipping to Spain? Why is shipping free for countries like France, Italy, Austria, for example? what kind of discrimination is this?
Plus the same shoes in the United States cost $100 less. A brand scam for what they offer, I will never buy your products again.

Really poor service. Very disappointing.

I live in Switzerland and ordered three pairs of similar shoes but of different sizes to try and see which would best fit.
The company are quite happy to send the products out to you, stressing that customs charges out are covered. But when I had to send the shoes back - as none of them fit - I was left to pay the customs charge of re-importing them back into the UK. They "forgot" to mention this when I placed the order. Quite important to be able to send shoes back if they do not fit. There was no attempt by them to make good this situation.
So I am £200 down and no shoes to show.

I will certainly be steering clear this company and will never purchase anything more for them. I would encourage anyone who lives outside of the UK to think hard before they place an order.

Order arrived damaged, box ripped, boots heavily creased, and sole looks worn/tried on.

I contacted GH Brass with an issue I had with my shoes; my lovely loafers were still hardly worn but developed a rip in the leather along the edge of the sole. I wrote to them with photos to see if it was repairable and was told to go to a cobbler. I didn’t think this was very good customer service. I won’t be buying from them again despite loving their loafers.

Fastest Customer service and helpful response Ive recieved from an online store in a long time. Overcame my order issue very fast. And their products are timeless and beautiful.

After my first review on this company, I received a 15% off code. I wasn't happy the first time around but decided to use the code as I wanted the boots. I ordered the boots, ( camp moc I I I ranger boots in navy) because they looked nice. I paid for next day delivery which turned up but not updated with emails on their progress. The boots arrived and slightly disappointed to be honest. Nothing special to be fair whatsoever and definitely not worth the money even with the discount. The pictures make them look a lot nicer than they are. In my opinion, Kickers are much more value for money. I wouldn't use them again to be honest, even at half the price. They just look cheap in hand.

Rectified a mistake swiftly, great products

I placed my order on October 19th, after 15 days I had to accept the refund. My parcel never departed from their local headquarters and was sent back for times. For 15 days the assistance made fun of me always inventing new excuses. They told me to wait 48 hours and then... Today via email I am asked if I want to be refunded or still waiting for my package to be sent, but I am advised that I will probably have to wait days...They say there may be delays at dogana (but the package never arrived at dogana in 15 days). They say they have no problems with shipments to Italy, but that there may be delays... My parcel has never been sent I do not recommend the purchase, the assistance has never given me explanations. I’ll wait for the refund, hoping that at least that will come...Gh Bass is sponsored by Italian partners, but is not able to deliver packages to Italy. Disappointing is has created me some inconvenience.

Impossible de me faire rembourser ma commande, pourtant réceptionnée par le service retour le 22 septembre. Pas de réponse aux mails et le numéro de téléphone est hors service ... passez votre chemin !!!

I have a several items of the GH, more of them are weejuns, pairs of boat shoes (the best boat shoes ever), a chelsea boots, a belt, walet... You can't go wrong with the brand. The quality is very good, delivery was very fast from the Europe online based shop.

Des mocassins à présent fabriqués en Chine, une chaussure plus serrée que l'autre. La qualité n'est plus au rendez-vous. Dommage, cette marque à une belle histoire.