The customer service is so poor and response times take ages for someone to come back. Information was not clear on the site as needed to register for a CIC then someone came back with an address... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Keep receiving emails about paying a fee, yet this has already been paid. Have replied to at least 3 emails providing evidence of this, but have had no response whatsoever. It is impossible t... Toon meer
Bedrijf heeft geantwoord
Able to speak with someone on the phone regards process etc which was brilliant and a link was sent fairly quickly to input information.Its taken about a week for the process to be nearly completed j... Toon meer
Excellent experience so far. Great onboarding and first mail arrived surprisingly fast. Friendly and efficient staff. Writing this to prevent people falling into the wrong hands as I'm aware of at... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ghost Mail is a leading provider of Registered Office and Mail Forwarding Services with over 50,000 clients served to date. Most of our clients use our services to preserve their privacy, so sadly the tiny minority of clients who post negative reviews on Trustpilot purchase services they do not understand, have unrealistic expectations or fail to meet our legal compliance requirements. We are not perfect (who is!) but the company is a success story with annual billing in the £millions and enviable year-on-year growth. Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide. Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas. In addition to personal mail services, we offer a full range of UK business address solutions, including: • Registered Office services. • Director’s Service Addresses. • Business Mail Addresses. • Mail scanning & email delivery. • Worldwide mail and small-parcel forwarding. Our services are affordable and transparent, with prices starting from just £19 per year. If you have any questions or would like help choosing the right service, our team is happy to help. Important information for prospective clients: We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs. We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
Contactgegevens
61 Bridge Street, HR5 3DJ, Kington, Verenigd Koninkrijk
- 01544 599385
- customerservice@ghostmail.co.uk
- ghostmail.co.uk
3,5
Gemiddeld
611 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ghost is trustworthy and professional
Ghost is trustworthy and an anchor in our business, as we are operating out of Denmark. The customer service are answering on the spot and is professional and solution oriented.
11 oktober 2024
After 7 days of buying an address
After 7 days of buying an address, they stopped my mails and generated a new invoice and pushed me to pay that invoice and gave me the deadlines as a blackmail style before getting the mails.
7 oktober 2024
Review zonder uitnodiging
A super friendly and responsive team…
A super friendly and responsive team willing to help out all queries and questions!! Fantastic service :)
2 oktober 2024
Quick to answer emails and good advice…
Quick to answer emails and good advice always. Highly Recommended
8 oktober 2024
Very helpful and great customer…
Very helpful and great customer service, dealt with my query promptly without problems.
Highly recommended
7 oktober 2024
Registered office address rejected by HMRC for VAT
If you own a registered company ( Companies House and HMRC for VAT ), don't try to get a registered office address with Ghost Mail Ltd: as a virtual office only, you will be rejected by HMRC.
That's my sad experience with them,
4 oktober 2024
Review zonder uitnodiging
Easy to complete and reasonably priced
Easy to complete and reasonably priced. No issues great service.
2 september 2024
Excellent company service
I have been using GhostMail services for few years now and am very happy and greatful as they provide perfect facilities and have an excellent customer service:)
16 september 2024
Good service
3 september 2024
Simple set up.
3 september 2024
Great service
Great service. Great communication. Helpful and friendly staff, always 😊
9 september 2024
There was a bad experience as there was…
There was a bad experience as there was no such things mentioned that id or passport picture will be required if you want to buy our address and take me directly to billing i was just confirmed by my self before paying the money then you said yes you will ask me for this so it's better if you could mention this in advance so if someone like me won't be comfortable to provide passport won't buy it.
Thanks
12 augustus 2024
Antwoord van Ghost Mail Ltd
Dear Reviewer,
It’s surprising to hear someone expect to purchase an address service without providing proof of ID. Providing a mail address without verifying a client's identity would pose significant risks, including potential misuse by scammers.
Any legitimate client should have no difficulty or objection to providing their ID, so your concerns are puzzling. As a licensed business operating under Anti-Money Laundering Regulations and the London Local Authorities Act, we are legally required to verify the identity of all our clients—a responsibility we take very seriously.
We are transparent about this requirement. Our Terms and Conditions, which are prominently displayed on all our websites, clearly state at the outset:
"Terms and Conditions
Important Information you should know:
ID – Proof of ID & proof of address is required for every client using our service."
As you likely noticed during the order process (which, I must point out, was not completed), it is impossible to check out on our website without agreeing to our T&Cs, which are accessible at any time.
Thank you for your understanding.
Best regards,
Ghost Mail Limited
easy to do business with via website…
easy to do business with via website and there's always a real person to call if needed
8 augustus 2024
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