giftbasketstore.com Reviews 

The delivery was delayed due to an error from the company, and even after acknowledging this, they asked me to contact UPS myself to try to fix the situation. I also received conflicting information in different emails, which made the process confusing and stressful.

For a company that claims to provide a “100% Satisfaction Guarantee,” I expected much better customer support and responsibility.

I hope they improve their internal processes so customers don’t have to deal with issues created by the company itself.

I tried twice to order from this company, both times I had the same terrible experience and poor/suspicious customer support.
First time was in April when I ordered a basket for Mother's Day. Shipping is 5-8 business days, so I made sure to order far in advance. I got an email (which I didn't see for a week) saying there was a problem with my order and they needed to confirm who I was and to call them. I called and they started wanting me to give my credit card number to them. Since I had paid using GPay, I wasn't willing to give them a credit card number over the phone. They had already cancelled and refunded my order (and it was too late to arrive in time for Mother's Day anyway) so I checked my card to make sure the refund had been applied and I went elsewhere to order a Mother's Day gift that could arrive in time.
Five months later, I thought I would try to order again for my mom's birthday, and I allowed extra time for the slow delivery and potential issues. This time, I checked my email more regularly and sure enough, the day after I placed my order, they had sent an email saying I needed to call to provide additional information. BUT, they also sent another email saying my order had been processed and shipped and they provided the tracking number. AND they sent yet another email saying my order had been cancelled and refunded. All this happened in less than 24 hours from my initial order. I called them and this time they verified who I was without asking for the credit card number. They started giving suspicious and vague reasons for why my order had needed verification and why it had been cancelled. They said I could place the order again online or they could do it right then through the phone. I again checked my card to verify that the charge had been returned and I hung up.
Not sure exactly what their issues are or what their scam is, but I've tried twice to order and I won't try again. I found another place to order a gift basket who will take my payment without suspicious or scammy behavior.

Ordered a meat and cheeses assortment to be sent to the recipient a day before the funeral. I paid for expedited delivery. While the site said it would be delivered in time, the day of delivery they changed it to 3 days after the funeral. When I called they apologized and offered a discount. Not acceptable for what I intended and I paid for. The gift arrived today warm. Horrible experience and would not recommend using this company ever again.

I wish I had read the reviews before ordering from this company. I ordered two days ago and paid a ridiculously steep price for shipping to get it there as soon as posssible. Supposedly, it was out for delivery at 10:30 am. It’s now 3:30 and saying by 7. Absolutely ridiculous and unacceptable for a $100 order of snacks and over $20 shipping. Do not use this company!

Order was delivered 1 day late paid extra for 1 day delivery for my father in laws birthday and it arrived late. Don’t bother if you need timely delivery!

The Junipeer Bonsai Plant I ordered for my sister's birthday arrived on time and was packaged very carefully. She told me the plant looked very healthy.
Both of us are verypleased with the giftbasketstore.com experience

I ordered a gift basket to welcome a new member to our organization and was not informed that the Gift Basket hadn't arrived on-time after the person told me they didn't receive it. SMH...Look elsewhere for your gift.

I realized later that same day the basket is coming to my address. I tried to change it since it only been ordered that morning but they said they couldn't but gave me a $24 credit off of an $99 order. I opened Ito see what it was since it came to me. Nothing inside said get well soon. All items are small, customer service is bad. Don't order from them. Use Harry and David or some other company!!!!!!!!

Absolutely Awful! Never again!
Paid extra for next day dilivery, then get an email telling me they wont sent it for at least 5 business days. When i called they said they would only be able to give me 20%, then 30%. Kept going back and forth on the price. Then tell me the order cost $40 on their end, when online it cost $68. They only wanted to give me 50% percent of the $40. I kept telling them the total order was 84.28 with the $18 for next day dilivery and they only want to give me $19??? They didnt even undertsand what they were saying at one point. You're charging people $68 online for flowers and bottle of wine, but apparently on your end its only $40?? Does that make sence?! Why not give the customers back what you can't fulfil on your end? All i was asking back was the price of same day dilivery and you ended up loosing the complete total.

My message card was not included.And cheese was melted upon delivery. My 102 year old mother was very disappointed with her Easter gift.

I ordered a thank-you gift for someone who had done me a favor. Placed my order on 3/5/25, didn't think any more about it.

Today (3/23/25) I looked to see when my gift had been delivered, only to find it had not been delivered and my money had been refunded. I called their customer service to ask why, and they told me my order had been "randomly flagged" to "protect me" because they needed to verify something or other.

I placed my order online. I paid via PayPal. They had my name, my recipient's name, and my money. They did not need to "verify" anything at all. Once I have completed my order, I don't expect to have to speak with them again.

They emailed me asking me to call them, but I didn't see the email - and if I had wanted to place an order by phone, I would've done that.

They expected me to re-order through them. No way, never again.

This is very embarrassing, since I had told the recipient to look for something the week of 3/10, which never arrived.

I do not recommend this business. I will certainly never order from them again.

I ordered a basket and forgot to change the shipping address. Emailed them immediately after payment and they said they wouldn’t change it even though it hadn’t even shipped yet.

What a terrible experience. The store is by definition shipping gifts. They need to be there by a certain date. We placed an order in the am two business days prior to required delivery and spent like $50 extra for express shipping. Well they didn’t even send the package until I called at 8pm on the delivery day wondering where it was. Just excuses. Then after agreeing to refund 90% of the price for our displeasure they emailed reducing the refund to 50%. COMPLETE SCAM. Avoid this company. They have no idea what they’re doing.

Terrible experience with this company. I ordered a giftbasket for my brothers family and it was goong to be delivered to my house not the address i listed as the delivery address. The agent i spoke with told sorry that was my mistake and there was nothing they could do other than order another gift basket. Once i received it i was very underwhelmed at what it contained, it consisted of items that i could have purchased and was not worth the 100 thatbi had paid for it. Will never use this company again. Dont waste your money.

Not a good site to order gifts/baskets, etc., customer service is very bad, delivery unpredictable...many others to choose from, avoid this one.

Will never order from here ever again.
I thought it was located in Los Angeles but it isn’t. They use fedex and there was a 2 day delivery. Appeared to be delivered but it wasn’t. No reply to emails, had to find them on Instagram. Terrible service and totally unreliable.