Giftgiant Reviews 

Quick delivery.
Excellent quality product & at a much more reasonable price than other companies.
Would definitely recommend.

Delivery was not what I ordered and customer service is not responding to my message. So annoyed!!!

Really delighted with our scary noises purchase! Just the finishing touches to our new Halloween garden display designed to scare adults and children alike! Excellent service and price - plan to be repeat customers and would recommend

I ordered the wrong item and they won’t give me a refund. I sent the item back in great condition, as per their instructions on their website (paid quite a lot for the postage) and gave them a heads up it was coming back their way.

Received a reply saying that my package was at a parcel shop and they’ll issue a refund once they receive it. And then nothing! It’s been six weeks now and they keep ignoring my emails.

So maybe just be wary of buying from them in case you need to get a refund.

Product is as described and arrived on time

It’s just what I wanted. Great size. My little boy is going to love it

I am a 1st time user of Gift Giant and had a slight of one item being dinted. I went on to their WhatsApp customer service chat and had it rectified in under 5 minutes. Astounding service! Will be ordering again ASAP.

Fantastic site product received quickly and the entire process was simple and easy to complete

Great toy arrived quickly and well packed; very happy with it. Brand new and good quality.

Easy to order and quick delivery

Excellent service. Great product. Would buy from there again

Its a great gift for ur girlfriend a giant plushie nothing better

AVOID!!! I placed an order, and it didn’t come as expected. One of the items came without the tag, and since it was for a gift, I decided to return it. I returned the item and asked to be refunded for the item price; the return postage; and a partial refund of the delivery fee, since I paid much more for next-day delivery.

To my surprise, customer service told me they had to rush my order and that I didn’t “thank” them enough. They said they couldn’t cover the return postage (when the return happened due to their own mistake, not to a change of mind) or refund the delivery fee partly because I had used the delivery for the other items anyway. Then, they told me I was trying to “scam” them and blocked me on WhatsApp! According to them, I was trying to scam them by asking for a delivery fee refund, but they didn’t even refund me for the item I returned. How funny... They don’t understand that I couldn’t give a gift without the tag, like if it was something second-hand, and the fast delivery was useless when I had to find a replacement for the gift.

This is the typical type of company where everything is fine when things go right, but when something goes wrong, you're lost. Don’t count on them, they are very unprofessional. I guess you would never expect a reliable company to respond to a customer’s complaint by calling them ungrateful, accusing them of being a scammer, blocking them, and keeping their money for an item THAT WAS RETURNED. This company rather having a public bad review than trying to solve a customer's complaint, it shows how serious they are. AVOID!!!

Edit: “Issue a further refund”? WHAT? First of all, you never refunded the price of the item, which is £8.99, so who’s keeping stuff for free here, me or you? I want to see this receipt, as I never received the money. “She just didn’t like the tag, which gets thrown away anyway.” Excuse me? Darling, by saying this, you’ve already shown you don’t know what professionalism means and don’t respect your customers. It doesn’t matter if tags are thrown away or not, it was my wish to have it, even because I could have been a toy collector and might have wished to keep the tag on forever, but that’s not the point—a gift is meant to come with a tag/package to show it is brand new. It’s not a matter of “liking or not liking” the tag style, the item simply didn’t come with ANY tag on, not a “different style tag” as you said. All three items are from the same manufacturer and collection, so how would this be possible? You are making it up.

I never had a phone call with you; all the communication was made through email (which you stopped replying to) and WhatsApp (where you blocked me), so how could I have shouted down the phone at you? You are lying to make your attitude sound reasonable. I hold all the messages to prove you are twisting the story. Another thing I already mentioned in my review, and repeated more than once to you: I never said I wanted compensation; keep the items for free; or free postage. All I told you was to keep the amount equivalent to a standard delivery because I recognise the postage was used to send the other items I kept, however, I ordered a much more expensive fast delivery for a reason that wasn’t met. It lost its sense when I received the item—let’s say “faulty”—and, in the end, I had to rush to find a replacement when I was expecting to receive my parcel and chill. I asked for a refund of £22.57 (not ‘over’ £28), in fact I calculated this wrong, it should have been £19.88, which is the sum of the item price (£8.99) + fast delivery (£9.99) - standard delivery fee (£2.49) + return postage (£3.39). The only thing I’m asking in addition to the item price, is for you to cover the return postage and partly refund me for the fast delivery. The original amount of my order was almost £36.

I also don’t get how you think I should pay for a return postage that is being made due to your own mistake and how you don’t have some understanding regarding my complaint about the fast delivery. By the way, it’s not blackmail to report bad service. I was never abusive in any way, I only tried to suggest what I believe is right, which is pretty reasonable with all the facts I mentioned above, but even if I had been otherwise, I don’t see a reliable company coming here trying to point fingers at me (or tell lies) to justify their actions of accusing, calling me names, keeping my money, and blocking my contact, as if that’s something a reputable company would do.

Edit 2: I DARE YOU to find a single phone call from my number to yours, this situation NEVER HAPPENED, our entire interaction was via e-mail and WhatsApp. If you have a receipt of the refund, so please send it to me, because I NEVER received the money.

This company started making up stories and tried to hide my review, now because of that I will make an official report, you shouldn’t be in the market.

Rapid response and delivery. Best price on internet too. Great service, thanks

I bought a 45cm sheep for my soon to be born sister and I was so happy with it when it turned up. Was delivered within the time window 1-2 working days as promised and like I say, really happy with the product.

Product came quickly. Quality was good. Service was excellent. I emailed twice about a couple of things and got really prompt, polite and friendly response from Stuart. Well done

Very easy and quick service

Quick delivery. Great quality plush toy.

Will look to purchase at GiftGiant again if I need any others!

Ordered 10 giant ducks for a charity duck race via Ebay. Items were never delivered and despite several emails and requests to return my £321no refund was forthcoming. I also spoke to a man from the company on the phone twice, but still no refund. Eventually got my money back from my credit card provider. Avoid this company like the plague. 20:03

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Time placed
Order number
Total
Sold by
25 Jun 2024 at 8:58 PM
09-11742-86574
£321.45 (10 items)
gift_giant
Requested item
Item details
REQUEST CLOSED
GIANT 32CM YELLOW RUBBER
DUCK - FLOATS BATH TIME - HUG...
£309.90
Quantity 10
Return window closed on 28 Jul 2024.

20:11
Order details
只
envery Ino
Paid
25 Jun
Dispatched (Untracked)
28 Jun
Item details
GIANT 32CM YELLOW RUBBER
DUCK - FLOATS BATH TIME - HUG...
£309.90
Quantity 10
Return window closed on 28 Jul 2024.
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Royal Mail 2nd Class
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Gift Giant Ltd
1 Oxmoor Grange, Back Lane Thirsk, North Yorkshire YO7 INJ
United Kingdom