Gillies Reviews 

Broughty Ferry: Luke’s relaxed, courteous, polite and gentle approach to sales is a joy (and no, I’m not a relative or an employee).
Full marks to the delivery guys too.

The lady at the storage depot called to say my side table was ready to collect and asked if I would like it built up for me - I couldn’t be happier with them - great service
Thank you very much

From first contact in the showroom to the delivery and fitting guys leaving, everything was first class. Carpet fitters on Monday, bed and bedroom furniture delivered on Wednesday, all workers a credit to the company.

Good product and delivered efficiently and on time

From the first time I entered Gillies to signing the paperwork, the staff were polite, friendly and professional. I have bought items on two separate occasions and Luke was a pleasure to discuss things with, knowledgeable, professional and know his stuff. The first purchase, staff kindly allowed me to see some individual items against a sofa combination by binging these together in the shop, very helpful. The second purchase was mainly bought from brochure and Luke worked hard to get info and picts for the pieces of interest which was very helpful. When I realised “what I liked” was not in budget, Luke very kindly talked through financing options and a deal was done. Although there are many options out there, I will always make an effort to visit Gillies for furniture shopping.

Gillies customer service is excellent; nice people with professional knowledge - very supportive. Clare from Broughty Ferry shop was particularly helpful. Delivery Team was great too - very quick - assembled all furniture following delivery - nice people. Pleasure to buy :)

They made a mistake to begin with but more than compensated entirely at their own expense

Got the bottom Hall way floored by Gillies the Amteco/Karndean fitter BrianC was excellent his attention to detail was excellent. First class service

We would like to say a huge thank you to Kerri at Gillies Inverness for the exceptional service she gave us while we were looking for a new sofa and recliner chair.
Kerri was friendly, knowledgeable, patient and genuinely interested in helping us find the right furniture. She took the time to answer all of our questions, explain the different options available and provide us with a very competitive quotation. Kerri went above and beyond throughout the whole process and was an absolute pleasure to deal with.
Excellent customer service is hard to find, and Kerri is a real credit to Gillies. We would not hesitate to seek her out again the next time we shop at Gillies Inverness, and we highly recommend asking for Kerri if you’re looking for honest advice and first-class service.

Delivery guys were very efficient, polite and took away all the rubbish way.

Great products, customer service and delivery service.

Again lady we dealt with before in the bedroom furniture helped us get what we needed without any issues.
Feel very comfortable with service she always gives us.

Really pleasant experience from the first few minutes of walking in to returning to buy the chosen products, very helpful and knowledgeable which helped.

On Saturday 25/07/2025, my wife and I visited the furniture department at the Broughty Ferry shop where we were assisted by Claire in ordering an electric recliner. Our experience was superb, the efficient and friendly customer service was excellent throughout. Thanks for the coffee Claire ☕️ 👏👏

I visited gillies last week, to have a browse.
Bobi was most helpful and at the same time gave me plenty space to look and try chairs and settees, no push for a sale which made me feel very comfortable.
I returned a couple of days later and purchased the suite I had liked .
Very happy with Gillies .

Great service in store,and excellent service from delivery team,as always very pleased with gillies service

First class delivery gentlemen very polite and smart. Thank you. Barbara Forbes.

Professional and as always the best quality

Nice to sit down with someone, to sort everything out in a relaxed way , not many places still have this respect with people.

Great contact from Gillies in keeping me updated with my purchase and delivery date.