Giraffetools Reviews 329

I love this companies products and warranties. They are very helpful and take care of their customers. Can't wait to get a different product from them.

Very good service. They have work for my satisfaction

I had a minor problem with my retractable hose and it was solved immediately by warranty. I highly recommend these products as they are backed by a company that cares. Great support!

Great after marker sales service.
Very friendly & swift with attending to the replacement of our faulty unit.
Fantastic to know that this company and people care about there customers.

I had an issue with my Giraffe Tools AW40 hose reel. The hose got stuck and wouldn’t extend. I contacted their support team, and Andy replied right away. He was super helpful and arranged a full replacement for me.

The whole process was unbelievably fast. I got the new hose reel and installed it successfully within just 2 days after reporting the issue! The new one works perfectly, and I really appreciate how smooth and easy everything was.

Big thanks to Andy and the Giraffe Tools team for the excellent service. Highly recommend them!

Excellent service à la clientèle, ils ont résolu mon problème rapidement. Très satisfait.

Giaffetools.com was excellent at resolving an issue with a missing part. Customer service rep, Lea was fast courteous and very efficient at helping resolve my issue. I would highly recommend this company to anyone thinking about buying their products.

They responded to my ticket promptly and didn’t bs me for days upon days.

Excellent customer service, as Giraffe Tools honors their products and strongly focused on customer satisfaction, always!

I purchased the Grandfalls Retractable Pressure Washer G20 Pro directly from Giraffe Tools a few months ago, and I’m really glad I did. When I had an issue, their warranty team was outstanding.

I called Giraffe and followed up with a few short videos showing the problem. Within minutes, I received an email confirming my claim and requesting details. I replied the same day, and by October 16th, they had already processed a replacement order. Just a day or two later, the brand-new unit arrived at my shop, up and running again.

The 24-month warranty is legitimate, and their responsiveness gave me real confidence in the company. I was initially hesitant about trying a newer brand, but I already owned their 130-ft retractable garden hose, which I love, and this pressure washer has proven to be another great product. It’s powerful, easy to use, and I especially like that it can be mounted outdoors or stored indoors during winter.

I also own their vacuum cleaner, which performs great too — I just wish the Bluetooth version had been available when I bought mine.

Overall, Giraffe Tools has earned my trust. Their products are well-designed, and their customer service is fast, professional, and genuinely helpful.

Awesome customer service, this is how a company should operate!

Great customer service. Quick responses and super helpful. Rated highly

I pre-ordered the USB C charger block from Giraffetools. It was shipped promptly on the projected shipment date and I am very pleased with the product.

The design is what sold me and the physical product truly lives up to my expectations. The shape is super convenient to carry and pack, it is compact, does not get hot during operation and the really killer feature is the retractable USB C code that also magnetically catches on the front to make things very compact.

Great design and awesome purchase experience.

I was hesitant to buy the pressure washer at first. My brother inlaw bought one. After seeing and using it, I was very impressed. A little over a year after buying mine, it stopped working. With no hassle this company was amazing to deal with. Worked through the issue and got me back up and running. If you judge a company about their service AFTER the sale, this company gets a 10/10!!!!

I purchased a Giraffe hose reel almost 2 years ago and its been working wonderfully. Unfortunately the other day it would not retract fully as the positioning guide would not move, I found online it was a broken belt. I emailed Giraffe customer service who told me the belt was not replaceable and to email them my purchase receipt which I found on Amazon and emailed it to them and they quickly chose to provide a warranty replacement! Quick, responsible and without any fuss! A rarity in today's market! I'm quite impressed...in addition to an impressive hose reel! Thanks Giraffe!

Fantastic Product and Top-Notch Customer Service!
I love this power washer! It worked great until it suddenly stopped. I reached out to Customer Service, and they were outstanding—fast replies, great communication, and they sent me a replacement without any hassle. It’s rare to see a company stand behind their product like this. Very happy with how they handled everything!

I purchased my Giraffe Tools hose reel back in July 2024, and honestly, I love this thing! It’s one of those tools that makes everyday tasks easier — especially with a shoulder injury, I found the auto-recoil feature incredibly helpful. No more struggling or winding cranks — even my wife loves it because she doesn’t have to manually roll the hose up anymore.

After months of smooth use, the reel suddenly stopped recoiling. I reached out to Giraffe Tools support, and their warranty process was amazing. From the moment I contacted them, the communication was clear and prompt. After I provided the requested info and a short video, they immediately arranged a replacement — no need to return the old one!

Their customer service team, especially Andy, was professional, polite, and quick to respond at every step. Within days, my replacement was on the way. It’s rare to find a company that stands so firmly behind its products and treats customers this well.

Overall, I’m extremely satisfied — both with the quality of the hose reel and the outstanding support. Giraffe Tools has definitely earned my trust and recommendation!

It was a great experience,compared to other companies where I have had claims,the information that the team asked in order to do the warranty was just a few essential numbers,they didn't fooled around,they are going to send me a new hose reel
and on top of that I don't have to deal with shipping the older part back,that helps me a lot because I'm a truck driver and don't have much time to go to the postal service,thank you very much for that,you got a customer for life!!

Great products that are very useful and convenient to use. Love their wall mount products. I have their wall mounted vacuum and pressure washer and never have to coil up hoses after washing cars. Saves time and makes detailing cars more enjoyable.

The pressure washer just went out on me after almost 2 years of use and the warranty process was quick and seamless. Just provided my address, receipt and video of the issue and got a replacement shipping notice. Quick replies and great communication.

Had a great experience with my items!! Top notch definitely recommend buying this brand.