Placed order 14/10 and still not received. I received an update immediately after order placement to say there was a delay of 12-14 days for dispatch. Made an enquiry via their website and receiv... Toon meer
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UPDATED-29th October- I have now received my order that was placed on 29th September. All items were there and very well packaged. I would have raised my stars to 5 however Customer Services and comm... Toon meer
I have ordered the give me cosmetics black friday boxes for years. They have always posted quickly and had really good customer service. This year they haven't been prepared for the quanatity in sal... Toon meer
Great products but dont bother buying from their website - shop elsewhere like Amazon or Vinted. Ordered a bundle of products worth nearly 40 quid on 30 sept now it’s the 21st October - nearly a month... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
44 Evans Road, L24 9PB, Liverpool, Verenigd Koninkrijk
- info@givemecosmetics.com
- givemecosmetics.com
3,2
Gemiddeld
6K reviews
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Heeft 71% van zijn negatieve reviews beantwoord
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All you get is automated replies
I received my order, an item is missing.
I have emailed several times and all I get is an automated response.
Not helpful at all, dont know what I am supposed to do if no one actually replies to the emails.
17 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Abigail,
Thanks for your review.
I’m really sorry to hear about this, and I completely understand how frustrating it must have been to receive your order with an item missing and then feel like you weren’t getting the help you needed.
We do aim to respond to all enquiries within 72 hours, and we’re sorry if the automated response made you feel like your emails weren’t being seen - this is used to keep you updated with some information regarding orders and delivery times. We do ask customers to avoid sending multiple messages regarding the same enquiry, as each new message can move the enquiry back to the end of the queue and unfortunately delay our response further.
We’d really like to get this looked into for you. If you’ve already contacted us, please rest assured your enquiry is in our queue and a member of the team will respond as soon as possible.
We’re really sorry again for the frustration and inconvenience caused.
Give Me Cosmetics
Ordered items during black Friday
Ordered items during black Friday. I understand the reasons for delivery taking so long. However my items have been delivered to the wrong address and I've been trying to get hold of someone from the company and had no reply. This happened on Thursday. The customer service issue with stuff like this needs sorting. I'm out of pocket and no items to show for it. I don't think I will be using them again.
24 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Terry,
I’m really sorry to hear about this, and we completely understand how frustrating it must be to see that your order has been delivered to the wrong address, especially when you’re already waiting for your order and have been trying to contact us for help.
We’ve experienced an exceptionally high volume of orders and customer enquiries during our sale, which has unfortunately meant that our response times have been longer than usual. We aim to respond to enquiries within 72 hours, and we’re really sorry that you haven’t received the response you were expecting.
We do ask that customers avoid sending multiple messages regarding the same enquiry, as each additional message can move the enquiry back in the queue and unfortunately delay a response further. We appreciate this can be frustrating when you’re waiting for an urgent resolution.
We absolutely want to look into what has happened with your delivery and help get this resolved. If you’ve already contacted us with your order details, your enquiry will be picked up by our team as soon as possible.
We’re genuinely sorry for the inconvenience and frustration this has caused.
Give Me Cosmetics
The products are lovely, smell beautiful and amazing value
I ordered for the first time and was really worried when a full week later my items still hadn't been dispatched. However, when reading the reviews it became clear they are simply bogged down with orders during their black friday deal. This could be simply solved by the inclusion of a paragraph in the order confirmation email (or similar), and definitely a simple warning banner across the top of their website warning customers of the delay to current dispatch times, and then their rating would not have been so badly affected and customers would not be so worried about it. The products are lovely, smell beautiful and were amazing value. The flexy paddle hair brush in particular is the best I've ever owned - I've never before had a brush that doesn't pull on my hair and hurt! The company is clearly doing fantastic things, so I wanted to leave this review to say the products are fantastic and what a shame it would be if this black friday promotion negatively affected them long term.
28 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Louisa,
Thank you so much for such a thoughtful review!
We’re really glad you love the products, especially the Flexy Paddle Brush — we love hearing that it’s made such a difference!
We completely understand what you mean about the communication around the Black Friday delays, and we’re sorry you were left worrying about your order in the first place. The response we’ve had to the sale has been much bigger than expected, which has caused some delays and a huge increase in enquiries.
We really do appreciate you taking the time to mention how this could have been communicated better. Feedback like this is genuinely useful, and we’ll make sure it’s passed on to the relevant team.
Thank you again for being so understanding and for giving us a chance, especially as this was your first order.
Give Me Cosmetics
Slow to dispatch!
I placed my order on 15th September, 13 days later and still waiting for a dispatch notification!, have tried to track my order but unable to do so. Have never known a company to be so slow to dispatch orders. Not happy 😕
28 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Deborah,
I’m really sorry for the confusion here, and I completely understand why you’d be concerned if you hadn’t received a dispatch notification.
Orders placed around the 15th September were dispatched towards the end of last week, and I can see that your order was dispatched on 23rd September, so it has been in transit for a little while now.
Please could you check your inbox, including your junk/spam folder, for your dispatch confirmation, as this should contain the tracking information for your order.
If you haven’t received a dispatch email or your tracking information, please bear with us while you wait for a response from our customer service team. We’ll be more than happy to look into this for you and make sure we can provide you with an update.
We’re really sorry for the confusion and frustration caused, and thank you for your patience during this particularly busy period.
Give Me Cosmetics
Very long delivery - avoid if you are in a hurry!
I ordered a gift set for the first time as I thought it would make a lovely birthday present. Delivery time was supposed to be 3 - 5 days. 5 days have now passed, order hasn’t even started and I had to purchase a different present! I won’t be ordering again and I’m just hoping I do still receive my order as it would appear from reviews that many go missing!
19 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Wendy,
We’re really sorry about this, especially as you ordered the gift set specifically for a birthday. We completely understand how frustrating it must have been to then have to go out and buy another present.
We’ve been extremely busy recently, which has unfortunately caused some delays with orders leaving us, and we’re sorry that your order hasn’t been dispatched within the expected timeframe.
In terms of your concern about the order going missing, please don’t worry just yet. If you haven’t received your order or had an update, our customer service team can look into this for you and check exactly what’s happening.
We’re really sorry that your first experience ordering with us has been disappointing, and we do appreciate your patience while we work through the current backlog.
Give Me Cosmetics
Fabulous company so easy to order
Fabulous company so easy to order, correspondence excellent if you have a quire, emailed me straight back with an update, products and packaging of items 1st class. 10/10
23 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Sarah,
Thank you so much for your lovely review!
We’re so pleased to hear you found everything easy from ordering through to receiving your parcel, and that you were happy with the products and packaging too. It really means a lot to us that you took the time to leave such lovely feedback!
Thanks again for your support!
Give Me Cosmetics
Worst company ever
Ordered on 31st August. Allow 10 working days for dispatch . Fine. Item has been in lutterworth since 8.59 on 8th September. Messaged them on 20th as parcel had not moved. Advised to wait 72hrs for a response. Read it sometimes takes 96hrs !!!. Had already asked for a refund
Its now 120hrs and parcel still sitting at Lutterworth. Do the right thing and refund order no 3036379 as requested. AI response is not acceptable.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Florence,
We’re really sorry for the delay in getting back to you, and we completely understand how frustrating it must have been waiting for an update on your order. We’ve been experiencing a much higher volume of enquiries than usual due to our current sale, which is why we ask customers to allow up to 72 hours for a response.
We’ve now checked your order and unfortunately, we can see that it has been lost in transit. We’re really sorry about this. We’ve gone ahead and cancelled and refunded the order for you.
We apologise for the inconvenience caused and for the delay in getting this resolved for you.
Hope this helps.
Give Me Cosmetics
Do not recommend – broken promises and rude service.
Another 1-star review to add to the stack. Give Me Cosmetics failed at every single stage of my order:
Delivery delays: Placed on 11 Sept, heard nothing until the 21st.
Useless app: Forced to download the InPost app, which provided zero real-time tracking despite claiming to track "every step of the way."
Robot support: Customer service initially hides behind AI auto-responses asking you not to contact them unless 10 days had past.
Rude representatives: When a real person finally responded, they are patronising and warned that emailing again would push me to the back of the queue.
Poor delivery execution: Missed the delivery slot entirely and eventually dumped the package behind a bin at the back of my house at 21:20 at night without ringing the doorbell.
Total lack of accountability, a sloppy response saying' sorry you feel that way'. They caused it but can't take responsibility for it. If they can't cope with a sale, don't run one! Save your money and shop elsewhere.
22 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi,
We’re really sorry to hear how disappointed you’ve been with your experience, and we completely understand your frustration with the delays and delivery issues you’ve described.
Due to the exceptionally high volume of orders and enquiries during our 50% off sale, our Customer Care team has been receiving thousands of emails each day. The initial automated response is sent to provide useful information and an estimated timeframe while customers are waiting for a reply, rather than leaving you without any update.
We also ask customers not to send repeated emails while waiting for a response. We appreciate this may seem counterproductive, but each new email creates a new enquiry in the system and can move the conversation back to the end of the queue, meaning it can actually take longer for us to reach your original query. Our intention is to get through enquiries as quickly as possible, not to discourage customers from contacting us.
The delivery terms information was updates prior to the sale to make customers aware that the increased order volumes could result in delays, and our updates are intended to keep customers informed rather than leave them waiting without any information.
We completely appreciate that this doesn’t undo the frustration caused, but we are genuinely sorry that your experience fell short of what you expected from us.
Kind regards,
Give Me Cosmetics
2 weeks to be delivered and parcel was stolen
took 9 days to even send my parcel out, from the date i ordered took 2 weeks to be delivered, then my package had been opened and stolen!!! when emailing to enquire i was asked to send photos, so i did. i was told this would be sent elsewhere for someone to deal with. then i get an email saying my package is delayed due to the 50% off and them having a lot of orders, but then why specify 3-5 working days, you should have a disclaimer saying theres going to be delays. they also in this email asked about sending pictures about my missing but i already had 12 hours beforehand. they arent even dealing with my problem. im disgusted!!!!!
23 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Scarlett,
We’re really sorry to hear about your experience and completely understand your frustration, particularly regarding the condition of your parcel when it arrived.
We did update our delivery terms prior to the 50% off sale to make customers aware that, due to the increased order volumes, there may be delays with orders being dispatched and delivered. We appreciate that this doesn’t make the wait any less frustrating, and we’re sorry for the inconvenience caused.
We also apologise for the confusion around the photos you had already provided. We understand how frustrating it must have been to receive a further request for information you had already supplied.
We’re sorry that your experience has fallen short of what you expected from us, and we really do appreciate your patience while this is being looked into.
Kind regards,
Give Me Cosmetics
Really difficult to speak to someone
Really difficult to speak to someone. NO communication in terms of my order which was placed 8 days ago. Apparently was meant to be delivered today but when I've looked at the order number on their website, it hasn't even been shipped yet!!
Update
After writing review I received a response and products have been delivered 2 days later than expected but I have them
22 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Khatija,
We’re really sorry for the delay with your order and completely understand your frustration. We did update our delivery terms prior to the sale to make customers aware that the increased order volumes could result in delays.
We appreciate this doesn’t make the wait any less frustrating, and we apologise that your order has taken longer than expected.
Kind Regards,
Give Me Cosmetics
Totally disappointed with this place…
Totally disappointed with this place I'm new to this product felt like trying it so I placed an order, the delivery address was correct but the delivery company had delivered it to a random shop with no tracking number for me to go collect just a picture when I emailed the company to inform them also with proof of email from the delivery company stating that there drive has just taken it anywhere and they can not locate it give me cosmetics was not helpful and have blocked me from making anymore orders due to investigation I have tried making two more orders and they have declined them if I have received my order why would I buy the product again which is costing me more money then the first order.
Before all this I had to email to see where my order was as it had taken two weeks for them to deliver it and they explained they had high level of order been on sale (totally understand) I got an inappropriate email telling me not to email them again.
22 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Natalie,
We’re sorry to hear you were disappointed with your experience.
We have reviewed the correspondence relating to your order and can confirm that the order was delivered to the delivery address provided at the time of purchase. If this was not the address you intended to provide, this is unfortunately not something we can accept responsibility for, as the order was fulfilled and delivered according to the information supplied to us.
We have also checked the correspondence and would like to clarify the comment that you received an “inappropriate email telling you not to email us again”. Our last email to you did not state this. We asked you to confirm the full delivery address you intended the order to be sent to so that we could investigate the matter further. We also explained that the order had been sent to the address entered at the time of purchase.
We’re therefore unsure how a request for you to confirm the address you intended the order to be sent to could be considered inappropriate. This was simply a request for information so we could investigate the delivery issue you had raised.
Regarding further orders, your account is currently restricted due to the nature of the payment dispute associated with the original order. While this remains unresolved, we are unable to accept further orders from the same account. This restriction is related to the payment dispute and is not because you contacted us regarding your delivery.
We appreciate that this is not the outcome you were hoping for, but we do feel it is important that the circumstances and our correspondence are represented accurately.
Give Me Cosmetics
I’m happy!
I bought the set during their massive sale and was nicely surprised when it arrived very quickly. I have seen a noticeable difference with my hair with less frizz and dryness! The heatwave wrecked it. So I’m happy!
22 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Stef,
Thank you so much for your lovely 5-star review!
We’re so pleased to hear your order arrived quickly, especially during our massive sale. It’s great to hear you’ve already noticed a difference in your hair, with less frizz and dryness. The heatwave definitely put our hair through it, so we’re glad our products have helped get it back on track!
Thanks again for your understanding and patience.
Give Me Cosmetics
I e mailed to see where my items was…
I e mailed to see where my items was and got a response the same day and was sorted fast,I got my items a short while after ,great communication service
11 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Nicola,
Thank you for your 5-star review!
We’re really glad you got in touch with us and that we were able to get back to you so quickly and help get everything sorted. It’s lovely to hear your order arrived shortly afterwards and that you were happy with the communication and service you received.
We really appreciate you taking the time to leave us such a lovely review!
Give Me Cosmetics
Ordered nearly 2 weeks ago
Ordered nearly 2 weeks ago, absolutely nothing has arrived - not even any emails regarding the delay. Customer service is no existent, only AI generated responses basically stating you cannot cancel and get a refund. Think twice before ordering.
9 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Debbie,
We're sorry to hear you've been left disappointed with your experience.
We saw an exceptionally high volume of orders following our 50% Off Sale, which has unfortunately meant that some orders have taken longer than usual to leave our warehouse. We did update our delivery information before the sale to make customers aware that delays were possible, and this information has remained available throughout.
Our delivery timeframe of up to 10 working days, so we appreciate that the wait can feel longer when you're still waiting for that dispatch notification.
We understand the frustration of not receiving the update you were expecting. Our AI assistant is there to provide information while our Customer Service team works through the increased number of enquiries, but we appreciate that this isn't a substitute for speaking directly with a member of the team.
We're sorry for the inconvenience and appreciate your patience while we work through the backlog.
Give Me Cosmetics
Delivery takes forever
Giveme Cosmetics have good deals but when they add postage it’s not so competitive.
The worst thing of all is that delivery takes forever.
I ordered 10 days ago and my item is still not here .
I can fly to Italy and back in a day so it doesn’t make sense .
If I have to wait this long again then I’ll pick a similar product up from my local retail park
19 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Harvey,
Thank you for your feedback. We're pleased to hear you enjoy our offers, although we're sorry the delivery time has left you disappointed.
We experienced a much higher volume of orders than usual following our 50% Off Sale, which has unfortunately impacted dispatch and delivery times. Our delivery information was updated before the sale to make customers aware that delays could occur, and we have continued to provide updates around the expected timeframes.
We completely appreciate that waiting for an order isn't ideal, especially when you're used to quicker delivery elsewhere. We hope your order arrives with you soon and that you'll consider giving us another chance in the future.
Give Me Cosmetics
Appalling customer service avoid
Order placed 10 days ago still not dispatched . When you enquire you just get an AI response ! Appalling customer service !will not be ordering again
17 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Donna,
We're sorry to hear you're unhappy with your experience. Following our 50% Off Sale, we've been dealing with a significantly higher volume of orders than usual, which has unfortunately caused delays to dispatch.
Our delivery terms were updated ahead of the sale to make customers aware of the potential delays, and we have continued to communicate these throughout the sale period. We advised that orders could take up to 10 working days from dispatch for delivery.
Our AI assistant is also in place to provide customers with information while our Customer Service team works through the increased volume of enquiries.
We completely understand how frustrating it is to be waiting for an order, and we're sorry for the inconvenience caused. We appreciate your patience while we work through the increased demand.
Give Me Cosmetics
Antwoord van Givemecosmetics
Hi Thomas,
Thank you so much for your lovely review! We're really pleased to hear you found our team helpful. We truly appreciate you taking the time to leave us your feedback.
Give Me Cosmetics
Shocking delivery!!
Shocking delivery!!! Nearly 2 weeks and still not received. Cannot understand why it takes so long, it’s painfully slow. Disappointed as I will not be purchasing again after waiting this long.
4 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi,
Thanks for your feedback.
We’re sorry to hear you were disappointed with the delivery timeframe. Our delivery information advises that orders can take 3–5 working days to be dispatched, with delivery taking place once the order has been dispatched. During particularly busy periods, dispatch times can be extended, and this information is provided in our terms and conditions and shipping terms.
We completely understand that waiting longer than expected can be frustrating, and we’re sorry this has affected your experience with us.
Give Me Cosmetics
WIll not be be using ever again
Ordered from them as a gift saw 3-5 working days delivery believed that to be acceptable its now over that mark and being told its 3-5 days from when THEY dispatch it not from when I order and because they are busy they can not advise when that will be. I ordered it 9 days ago (7 working days). It was her birthday yesterday and it has still not even been dispatched - Shocking customer service if you cannot fulfil orders within a reasonable time then you need to employ more staff. I wont be buying from again no matter what the product is like.
7 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi,
Thanks for taking the time to leave your feedback.
We’re sorry to hear you were disappointed with the delivery timeframe. Our delivery information advises that orders are dispatched within 3–5 working days, with delivery taking place once the order has been dispatched. During particularly busy periods, dispatch times can be extended, and this information is displayed on both the shipping terms and also our terms and conditioners.
We’ve checked your order and can see that this was ultimately cancelled and refunded at your request. As the order was cancelled, we’re unable to provide any further delivery update on this occasion.
We’re sorry the experience did not meet your expectations and appreciate you taking the time to share your feedback.
Give Me Cosmetics
Poor service
Made an order on the 12th, still "being prepped". There is no alert to state delivery will take longer because it hasn't been fulfilled. Trying to cancel but it keeps opening the wrong app (strangely enough the O2 app) when I try to manage my order. The delay has nothing to do with courier times like it mentions on your terms, it's your incapability of fulfilling warehouse orders. And to have the audacity to wait 2 weeks for report a delay is disgusting. I want a refund.
To reply to your comment:
If you cannot handle keep up with the fulfillment then do not offer services which put you in that situation. Poor company etiquette.
Cancel my order please.
16 september 2026
Review zonder uitnodiging
Antwoord van Givemecosmetics
Hi Becca,
Thanks for your review.
We’re sorry for the frustration caused by the delay with your order. We completely understand that waiting for an order to be dispatched is disappointing.
Our delivery information and current dispatch timeframes were updated on our website before your order was placed, so this information was available at the time of purchase. The terms also explain that delivery timeframes begin once an order has been dispatched and that orders can take longer to dispatch during particularly busy periods.
We’re currently experiencing a high volume of orders, which is unfortunately causing longer dispatch times than usual. Our Customer Service response time is also currently up to 72 hours, as stated on our website, while our team works through enquiries as quickly as possible.
We’re sorry that you’ve been unhappy with the experience and appreciate your patience while our team works through the current delays.
Give Me Cosmetics
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