Givemecosmetics Reviews 

Really angry that you can keep posting on Instagram while completely ignoring the people asking where their orders are, you haven't updated us in 11 days and now seem to be avoiding Facebook because everyone is commenting asking questions. It's just rude. You can't send out an email apologizing and then ignoring the problem.

Terrible! Gone right down hill.
Like everyone else I'm still waiting for my extremely late and expensive bulk buy parcel.
NEVER AGAIN!!!

It has been my first time ordering with the company .. i placed my order over a month ago have sent numerous emails to to find out what is going on with my order as ive recieved absolutely no updates and have just been recieving automated messages back! Im honestly so upset with how this company is running! The customer service is appaling! I have now emailed requesting a refund so i can buy my products elsewhere as for my first experience ordering with this company i am very dissapointed ! Im hoping to get an actual reply soon and my refund!

Ordered on 2nd of October and still no order. No replies to emails or whats app. Now having to go through bank to get my money back.

Made an order on 5th October. Hasn’t even been sent. Give me have taken their customer service email off the website and won’t accept messages on Instagram but keep posting advertising their brand. Yet can’t fulfil the orders they’ve already had?

Sadly was influenced to try this brand, ordered on the 7th Oct - and no dispatch/ no tracking / no reply to my latest email.
I 99% wont be buying again frustratingly . I appreciate now I’ve checked the reviews - ALOT of people are having the exact same experience - be aware buyers !

Placed order 14/10 and still not received. I received an update immediately after order placement to say there was a delay of 12-14 days for dispatch. Made an enquiry via their website and received an auto-forwarding email. Not good.

Edit. Received 30/10 and all good! If communication had been better then would have prevented the initial negative review. This seems to be the case with alot of the reviews therefore hopefully taken on board

Still waiting over 3 weeks for my order of over £50.
No updates or refund.
Impossible to contact.
Will not recommend or use this site again.

Placed an order on the 7th of october and its still not been dispatched. Contacted customer service 5 times and only had 1 reply saying I had to wait another 72hours for a reply! Certainly wont bother using this company again!

Ordered almost £80 worth of goods on 29th September. Emailed twice and both times asked to wait another day. 3rd email asked to use messages through WhatsApp to avoid a build up of emails. I have done this and still had no response from 3 days ago. Very slow and customer service doesn't seem to exist. Shame as the products are really good but I want to know where my order is 28 days after ordering!

I’ve used give me for a couple of years now. Products usually fantastic. However, this time I can’t comment. I ordered on 4th October, emailed on 25th to cancel and they’re dispatched it today and somehow also “delivered it” today. I’ve not received the package - I also tried to cancel it too. Ignored any emails I’ve sent requesting the cancellation - absolutely shocking customer service. I’d avoid if you actually would like to receive your order.

This company is a total joke! Worst customer service I’ve ever known. They promise goods that don’t arrive when they should. They don’t acknowledge your requests for refunds. The CEO takes weeks to give a statement to its customers regarding delays! I will never use this company again. Completely let down by them! DO NOT PURCHASE FROM THEM!

Felling let doen and giveing false infomation placed a order 8th oct still waiting was told on email on monday been sent out gave a tracking number which is not a tracking number since then asked who tracking comapnay id there saying they dont knoew and now emails not being answerd never will i shop again with then iv shop many times in pass ever had a issue seem like gredd got to them before sending ppls orders out many ppl are complining same ussue

This is my fourth order which is LATE yet again! Ordered on 11th October and I have received an email advising me they are dispatching orders for the end of September. Definitely will be ordering again!

First time Iv oreded from here as of today it's been 19 days and Iv still not received the products or a refund!
Iv oreded a bundle of haircare I got a email saying they was running behind with orders they will dispatch when they cam usually in 12 days! I was sick of waiting as now it's been 19 days altogether so I as for a refund and they said no. Had to contact my bank to hopefully get my money back, I don't think the intended to sent me my products, just sound like one big rip off to me!
I thought I'd treat myself but istead you get companys like this while people are already struggling.
Customer service none existent, I wouldn't order from here.

I ordered some items on the 3rd October and still waiting for the items. I have emailed them and just gent a generic AI response.
I have ordered from them before and always been prompt. Which is concerning. I think there are issues within this company. But they either need to sent items or refund customers. As they are very quick to take your money when ordering.
I shall never be placing future orders with them.

Firstly, I'd like to say that the products themselves are amazing and are the main reason I'm still willing to wait. However, I'm not convinced they're worth the extremely long wait and the uncertainty that comes with it.

I completely appreciate that Give Me Cosmetics is a relatively small team and has been overwhelmed by the volume of orders from the sale. My frustration isn't really with the delay itself, it's with the lack of communication. Like many others have mentioned, I've now waited beyond the 15 working days stated and haven't received a response to the email I sent.

I understand customer service teams can be inundated, but regular updates on social media would go a long way towards reassuring customers. The last update was over a week ago, advising that orders up to 30 September were being processed. Seven days later, I would have expected a further update, especially as October orders should now be moving through the system.

It's a real shame to see the Trustpilot score dropping when a lot of the negativity could likely have been avoided with more proactive communication and transparency. Customers are generally understanding when delays happen, provided they're kept informed.

I'll continue to wait a little longer for my order, placed on 6 October, but at the moment it feels as though the issue may be stock availability rather than simply a lack of staff. If that's the case, just be honest about it. Most customers would appreciate the transparency.

I'm hopeful my order will arrive soon, but if there's still no progress or communication by the end of next week, I'll unfortunately need to reassess my rating.

Ordered 20 days ago and it’s still not even been packed. Have emailed and WhatsApp and all you get it apologies that they’re extremely busy.

After a very frustrating long wait which i understand the company put out a notice on their social media but that was two weeks after my delivery date had been an gone when my order finally got delivered to an inpost locker due to them not finding my address (which rarely happens) the box was damaged had massive gaps and half the order was missing and the left over products were empty and had exploded with cracked lids and full of grit grime and disgusting hairs…trying to get hold of this company through three separate avenues was frustrating an the responses were diabolical and clearly a mass response…they had no intention (despite me providing photographic evidence) to rectify this in any way…I’m extremely disappointed these were gifts for Xmas for my daughters and now no products an no refund so I’m out of pocket an genuinely pi**ed off…it was over £30 for my order so not just a little order!! Won’t be ordering from these again and I’d be aware of this before wasting your hard earned money on this company as they don’t care will take ur money an will make it extremely difficult to speak to anyone in regards to issues an they also won’t respond personally

My review is going to be the same as many others after the let down of my sale order.
I put two orders in one on 1st October and one on 2nd October. Thankfully I have received my order from the 2nd of October but nothing from 1st October? How does that happen? Poor communication, just basic responding, if it was going to take weeks to deliver then that should have been stated and saved everyone worrying and leaving bad reviews