Givemecosmetics Reviews 

Good products if you actually receive them. I placed an order on 1st October on 22 October order was cancelled as they kept pushing back the dispatch date and because I dared to email to ask why my order wasn't dispatched after 3 weeks they cancelled my order. Worst customer service I have ever experienced

Used give me cosmetics a few times in the past and had no issues. I really like there products. I placed a large order on the 29th of September and still haven't received it. I have been in contact three times over the past week and still haven't had a reply.
I understand you have been busy that usual with the sale but to just not to respond to people is not right.

I've left a few negative reviews on this company simply because of the length of time it's taken to get my orders despatched and feeling let down by their customer service.
However, I am pleased to say my orders arrived yesterday and both orders are completely correct. I'd read a few reviews where people had waited a long time for their orders, and when they finally arrived, items were missing or damaged.
No issues with mine, everything well packaged and beautifully boxed.
Would I order from this company again? As it stands now, no I wouldn't. At least not until I see a massive decrease in their negative reviews on here.
If I was rating their products I'd always give 10/10 but the customer service side of things have really let them down for me. I genuinely hope to see better from them so I can order again in the future.

Ordered 27th of September spent a lot of money and still no order. Checked order status many times and says unfulfilled. Im wondering if they did the flash sale to make some money before they go under. I wonder how many people have had their money taken.

My daughter raves about this company,, me on the other hand cant.
Put an order in to try on 7th October, still waiting, cant get through on the help desk, got an automated AI who said they would pass on my details, still nothing.
Email this morning stating all order processed on 29th September now getting processed, with a process time of 10-14 days, so that is still another 21 days until i should get my order, not a chance i am waiting for shampoo that long, terrible service, terrible communication. Will never try again.

Great products but dont bother buying from their website - shop elsewhere like Amazon or Vinted. Ordered a bundle of products worth nearly 40 quid on 30 sept now it’s the 21st October - nearly a month later I have no updates, no tracking number, no nothing. Don’t waste your time still trying to cancel and get a refund (if they respond to the email i sent 3 days ago now)..

I thought I’d try this company recommended by a friend but I am highly disappointed with their service. I place an order on the 6th October 2026, I have had two emails from the ceo but I gather it’s automated, I feel fobbed off. I am now hoping for a refund then I can purchase hair care for my granddaughter for Christmas from a different trusted company. If I could give them zero stars I would. Highly disappointed with their.

I'm a first time customer of them and so far the service has fallen well below my expectations, and the expectations of any same person.

I ordered off them on the 5th October with a delivery window of 3 to 5 days when the 5 days came around I went to track my package only to discover it hadn't even been picked yet

So I sent a email and got a reply off a bot saying I need to wait 10 days after ordering before it can be looked into

After the 10 days had passes my items had still not been picked and the bot was passing me on to a human

5 emails later and still had no reply no update nothing

The website said leave a review on Tiktok so I sent them a DM on there only to get a bot answer, I replied can a human please reply and help

To my shock the reply came this morning very sarcastic saying how its a human replying and to email as I didn't order on tiktok

I messaged on tiktok only because I haven't had a reply yet via email

And here we are on the 21st October my order has still not been picked and had no reply to any communication apart from a bot and a sarcastic person.

For a company with a 11 million pound turnover I expect better

I would strong advice no one to use this company.

Have used Give Me a few time before no issues. Great products. Awful delivery and customer service. Placed latest order 4th October, unaware of extended delivery st the time but hey ho. I have been more than fair waiting the new 10 working day estimate for despatch (that's despatch, not even delivery). I also have now waited an extra 2 working days as advised in an email from the CEO but my order is still showing as unfulfilled. For everyone affected by the order volume delays to be offered a discount on next orders is comical. Might be useful if I need to order stuff for Xmas 2027. I just want my products......

EDIT: I have now received my order and have updated to 3 stars as the products themselves are fantastic. If the customer service and communication had been bigger it would’ve been perfect. I hope the company will learn from all the reviews and how let down their consumers have been.

So disappointed, this is my second order from this company, ordered 30th Sept and still not received!! Have emailed twice and have been told they can’t tell me when I might receive the goods and I can have a refund? I don’t want a refund, I’d like the items I’ve paid for?? And sending a voucher code for money off when you can’t even fulfil what I’ve already ordered seems so bizarre!

Only gave a 2nd star because the products I did receive on my first order were fantastic, hence the second order. But the customer service this time is only worth 1 star! Perhaps don’t have big sales if you can’t handle the demand that comes with it?

Absolutely shocking to be waiting over 3 weeks for items to be dispatched! Not sure I’ll be ordering again and I guess we’ll see whether this arrives at all.

Ordered from here many times it’s been 17 days and my order still
Not shipped was supposed to be a present for my daughter as it was a large order. Have sent 2 emails and heard absolutely nothing back apart from like other there generic email asking to give them upto 10 days. Will never order from them again

I ordered 10 items on Sept 30th. With today being October 20th; they still haven’t been dispatched. Trying to get a response from an actual person & not AI is impossible.

These are now late for the intended birthday date. I’ve requested a refund and haven’t received that either.

What makes it more frustrating is the email of apology giving customers a £5 off voucher - why are you encouraging more orders when you cannot fulfil the current volume?

As a small business owner myself, I completely understand delays can happen. Sending automated replies and repeatedly extending waiting times is not acceptable customer service.

GIVEME COSMETICS, GIVEME MY MONEY BACK!

This has been an utterly disappointing experience and a disgraceful way to run a business. First and last order for me.

Absolutely awful customer service. Absolute scam of a company. Ordered 30th October, did all of mine and my mums Christmas shopping for family and friends. Spent £263.50 in total in the sale. Didnt hear a single thing from them, had to email customer service to ask where my items were as it was weeks past the 3 day delivery. Finally got a reply apologising for the delay on 15th October then today my entire order gets cancelled. ‘ Order #3085293 & Order #3084601 was canceled because we did not have enough stock to fulfill your order and your payment has not yet been refunded’

I have just checked the website, everything is still in stock but at a much higher price than originally advertised! Absolutely crazy, what a poor way to treat customers, especially ones that purchase regularly from other platforms!

Honestly avoid them, they do not deserve your money. To tell me they are all out of stock but everything’s in stock but 5X the original purchase price is disgraceful. I’m going to contact trading standards regarding this tomorrow as I’m sure it’s not legally okay, I’d encourage everyone else to do the same.

Order lots before never an issue
I ordered on 30th September still not even processed emailed loads no response.
Ive asked to cancel and guess what no answer to my email!!
Normally order every few months will never use again!

Ordered my products on 30th September, stated delivery 3/5 days, its now the 21st of October. Sent emails to be told excuse after excuse, yet still advertising their products online for sale. Now they dont even answer my emails, iv asked for a refund and got an email saying they'd look into it, and yes still no refund and have stopped replying.
This was a gift for my grandaughter, they promised delivery and have failed , all I want now is my money back but getting no reply.
Iv read numerous reviews were ppl are having the same issue asyself, so why accept orders if they cant fulfill them.
I'd never use this company again absolutely disgusted with their service.

Placed an order on 30th september still haven’t received the order! Get an email from apparentky the CEO saying account been credited with £10 and ordered would be dispatched by 12th working day well passed that now and still hasnt been dispatched. Absolutely disgusting customer service such a shame because I love the products and have used them for years

14 Working Days Since Ordering – No Dispatch, No Updates and No Answers!

I placed and paid for my order on 30th September, and it has now been 14 working days, with absolutely no indication of when my order will be dispatched.

I fully appreciate that businesses can experience delays, but what I find completely unacceptable is the lack of meaningful communication or customer service.

I have contacted the company requesting a realistic dispatch date, explaining that I am relying on these products and have held off purchasing alternatives elsewhere because I have already paid for them.

Despite my attempts to obtain an update, I am still no closer to knowing when I will receive my order. There appears to be no effective way to contact anyone who can provide an actual answer.

The company advertises a delayed dispatch timeframe of 12 working days, which has now passed, yet my order remains unfulfilled.

Customers should not have to chase repeatedly or resort to leaving public reviews just to find out what is happening to products they have already paid for.

I have been patient and understanding, but after 14 working days without dispatch, tracking information or a clear explanation, my patience has understandably run out.

I am leaving this review in the hope that someone from the company will finally take responsibility and provide a meaningful response.

Order #3085050

All I am asking for is a confirmed dispatch date and some accountability. Surely that isn't too much to expect from a company that has already taken my money?

Update .... 15 days now, still no dispatch, no answer to emails and no response to comment. Disgraceful

I ordered a product about 5 weeks ago then ordered it again the day after by mistake I emailed them to try and cancel the second one and get a refund but still nothing, not even got my product, never using them again absolutely rubbish,
So I'm over £60 down and nothing to give my daughter for Christmas rubbish service.

Placed order 30th September. Sent emails had a couple of replies then last week receiving generic email again apologising for delay etc. this is shocking how customers are getting treated. They are still advertising other products with money off but can’t fulfil first order. This was my first time using this company as I knew people who use it. Very disappointed UPDATE. Items finally arrived today but packaging is wet and soggy

AVOID.. AVOID.. AVOID..Placed an order on 1st of October, still waiting for delivery, no contact from Give Me Cosmetics, no response to email, no refund. Having to request that my bank claims the money back.

DISGUSTING SERVICE!

DO NOT USE THIS COMPANY!