Givemecosmetics Reviews 

Ref. 3094471

Order was placed 7 October, expected delivery date 17 October, 26 October order still not packed or dispatched. I have received one email apologising for the delay (hence two stars rather than one).

I have previously ordered from this company, therefore I anticipated a delay. The products are great but they have serious problems with their logistics - their systems are unable to meet the demand leading to unreasonable delays for customers.

Hopefully I will receive the order I placed in early October by early November.

I bought gifts from this company , while i was away the courier sent email to say i had 3 days to collect the stock , i was in different country so could not do this i emailed no response from them .
I emailed give me cosmetics as they said if i dont collect within 3 days they would be sent back (i asked for it to left with neighbour to begin with so dont know why they sent to a locker) all i keep getting from Give me cosmetics is our CEO has sent you email, i have recieved no email from CEO.
I keep getting sent were only 2 people small team you have to wait till we get to your case and not to keep sending emails .
I have explained numerous times what has happened and they clearly avoid my questions.
I am now at the end of asking for the stock i ordered so asked for refund still no joy .
Dont trust this company

Placed an order on the 3rd October and still waiting for the items. I have sent an email and still only get a fairly generic email from an AI assistant that they are looking into.

The first emails stated they had exceptionally high orders following a sale which I can appreciate but it should not be almost 4 weeks with still no tracking number created.

Other reviews left of people who have received orders make this even more frustrating as it seems priority may be given to those who have bought non sale items.

Yet another very confusing AI email about the delay. 4th October it's now the 26th and still no signs of dispatching. Going to have to contact my bank at this stage. Ridiculous customer service

I would unfortunately avoid this company. Having ordered from them for years, I’m disappointed to say that I won’t be using them or recommending them again.

I will always give smaller businesses the benefit of the doubt and love to see them succeed, but this should never come at the expense of the customer experience.

If a company chooses to run a sale, there should be adequate safeguards in place to ensure that orders do not exceed its fulfilment capacity. Customers should not be left disappointed as a result of a company being unable to manage the demand it has generated.

It’s a real shame, particularly as I have been a loyal customer for so long. However, trust has now been lost. This was not simply a delayed or unfulfilled order; it was a birthday gift that never arrived, causing disappointment for the person who was due to receive it. Given the circumstances, and on principle, I will not be ordering from this company again.

I suspect this company may have gone into liquidation, as I still haven’t received my order. Thankfully, it was only a small purchase. The email responses I’ve received appear to be automated and don’t address the issues raised in my replies.

Based on my experience, I would avoid ordering from this company. It also appears that I’m not the only customer experiencing problems. If a company is unable to fulfil orders, it should not continue accepting them. Very disappointing service.

Placed an order of 5 Oct 26. I chased them on 15 Oct for an expected delivery date. I received an AI email stating that my enquiry would be passed to a real person. Unfortunately had another AI email stating that I should wait 12 working days due to them being extremely busy. I waited another week then decided to email and cancel the order. I have heard nothing from them. I have cancelled the order through my account and emailed them again yesterday (25th Oct), still no response from them. Next step is speaking to my bank. Will never use them again, I have been a loyal customer for around 3 years. Extremely poor show!

Placed order on 3rd October and still not received my order. Sent numerous messages and I get AI reply. Also got an email from the CEO claiming they underestimated how big their sale was going to be and had apparently employed more staff to deal with the back log with orders aimed to be despatched between 12-15 days, that time frame has now passed and still nothing and my recent messages are being ignored

So disappointed.

I’ve been a loyal customer for a long time, so it’s really frustrating that my most recent order arrived with items missing. This was after waiting nearly 3 weeks for it to turn up. My order was placed 28/09 it eventually arrived 17/10

What makes the situation even worse is that there seems to be no obvious way on the website to report missing items, and the customer service has been absolutely pointless.

Sort it out please

This company is really going downhill and being let down by v poor delivery and response times. Estimated delivery dates constantly change and now waited over 15 working days for an order from my mum from my bday and have now ran out of all products. To date, still no tracking or update received so, assuming still not dispatched...

If I could give no stars I would. Ordered on 4th October. AI contact 😡 AI !!!! Still nothing received. I've requested a full refund. No contact to date. Shocking Company. Will be deleting all contact once I receive my full refund. I ordered before this order. It didn't show as it had gone through. So ordered again plus additional items. Big mistake.... at the time I didn't know how bad they were!!!! Trustpilot have sent me an email stating Givemecosmetics have asked for more details. What more do they require?? Order still not received. Full Refund still not received... You have my full name & details as you have addressed me as Janette in all emails

**edit*. After a month, my parcel was delivered an hour ago. I did request a refund but to be honest, I was happy to have received the items.
The issue is that there was no communication - the customer services is non-existent and you are left in limbo whether or not you will get your order. Don’t ghost your customers who just want to know what’s going on, just be honest and keep them updated regularly if there’s a delay.
******
Ordered in the past and they were good and quick, however, Placed order on 29th Sept, still no update. Received generic response from CEO that was sent to everyone saying we can cancel - cancelled order on Wednesday 21st - order still active on system and no update from customer services - getting a little concerned

After waiting nearly 3 weeks for my parcel to arrive, requesting updated to no response. My parcel finally arrived and no effort had been made to protect the contents not even a piece of tissue, so when my package finally arrived multiple things had been broken.

Shopping on this website had been one of the worst online shopping experiences I’ve ever had. Absolutely not worth it.

Ordered on 3rd October, still not been dispatched contacted them on 12th to be told it was a 12 working day dispatch. Still not been dispatched and no further communication will be asking for a refund as I needed the items weeks ago

Placed an order on the 2nd of October received an email to say expected delivery on the 9th, still waiting, the problem is the emailing system makes no sense, and is conflicting, I don’t really blame the staff as they are only doing what they’re told to do, and obviously there’s not enough of them. So the chairman of this company who I won’t name should sort this out and employ more staff, because from what I can gather the company is that busy it can’t cope,

My order has still not been shipped no email saying been shipped after waiting 15 days other than emails offering offers for next order emailed few times and requested an refund no response... order as I got these as a gift and liked them amd wanted to order more but got told wasnt order from here they got on amazon which I wish I did now wont be ordering again will look for different hair products

Take your money but don’t fulfill orders.

Waited 15 days kept getting an AI bot telling me it will be looked in to when I emailed. Never got a response just told to keep waiting. Waste of time.
Claimed a refund through PayPal.

Absolutely shocking customer service. After 3 weeks of waiting for my order which was still showing as unfulfilled and no response from the company to my emails asking for a refund I had to go through my bank to reclaim my money! Only then did I get a response from the company acknowledging the charge back and saying my order will be cancelled lol what a joke

My 16 year old saved her money up and purchased £30 of stuff from here. She got no email confirmation and when we enquired with them they said there is no record of the order even though we sent them pictures of the order number and the transaction coming out her bank account. They are doing nothing, not great for her first experience ordering online

Made my order on the 6th of October 2026. Had no updates on it and decided to cancel it for a full refund. Since the team was notified about this decision all my emails are being ignored and order still not canceled by them.