When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
Bedrijf heeft geantwoord
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
Zeer slecht
553 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They don’t care
Don’t even reply and when they do they don’t seem to care at all and just want to end the conversation as quickly as possible.
23 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello E,
Thank you for taking the time to leave a review.
We're sorry your experience of our service has been overwhelmingly negative.
We are working hard to bring our wait times down and our aim is for people to feel heard and listened to over the course of a conversation with a trained Shout Volunteer lasting on average 45-60 minutes.
We hope you'll give us another try but if you'd like us to look more closely at what happened, please email info@giveusashout.org quoting the reference SD-60872 and a member of the team will reach out to you.
All the best,
The Team at Shout
The Team at Shout
Helped when I was overwhelmed
I used this service when I was feeling suicidal and overwhelmed, it took about 20 minutes to connect the first time I connected. Having someone to speak to was a huge help .
Another time I waited several hours. If your unhappy with the wait please consider volunteering with shout as I intend to do. They can only provide 24 hour help if enough people volunteer.
18 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Simon,
Thank you for taking the time to leave a review.
It's great to hear that you found our service helpful at an intensely difficult time.
We think our volunteers are amazing and would welcome applicants with lived experience - Volunteers overwhelmingly find the role incredibly rewarding.
Thanks again for your kind words 💙
All the best,
The Team at Shout
Useless pieces of crap
Slow. Robotic. Absolutely horrible. Those aren't volunteers man, they're andriodis. I could've killed myself in the time they texted me. Y'all are more use less than an horse without legs.
17 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Lou,
Thanks for taking the time to leave a review.
We're sorry to hear the conversation didn't work for you on this occasion.
Part of what makes a successful conversation is creating a human connection with our Shout Volunteers and it sounds like this was not your experience.
While our volunteers are trained alike they are all individuals and we encourage them to bring that to their conversations.
We hope you'll try our service again when you need support.
All the best and thank you for your feedback.
The Team at Shout.
I did not get connected to a volunteer…
I did not get connected to a volunteer until 05:11 this morning. I appreciate that the helpline can get busy due to high demand, but I was unhappy about the long wait. The volunteer apologised late for the wait after I expressed multiple times that I was upset about not receiving an apology at the start of the chat. She did express that she misunderstood what I communicated, so I know it was not intentional, but I was disappointed that I had to ask for an apology.
11 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Daniel,
Thank you for taking the time to leave a review.
We understand that long wait times can be incredibly hard when you're seeking support and this is something we are working hard to bring down.
We're sorry your volunteer misunderstood your request for an apology at the start of your conversation. This appears to have tainted your experience as a whole and became an unwelcome distraction from the reason for you reaching out.
We hope you'll try us again when you need to talk and thanks for your feedback.
All the best,
The Team at Shout
This charity promotes itself as a 24/7… Not....
This charity promotes itself as a 24/7 helpline. Sadly in practice it is not. As for help, mmmmm it just sends links and then that's it.... Then you are told, if you feel bad later on just text back........ If it's the evening or night....... Then chances of a personal response are slim. Again you just get links to websites....... whilst waiting all those hours....
3 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Caroline,
Thanks for taking the time to leave a review.
We aim for people who text in to feel heard and understood by our Shout Volunteers over the course of a conversation lasting around 45 minutes. While the wait can at times be longer than we would wish, we may send links to other forms of support while you wait to be connected to a volunteer.
We are actively working to bring down the wait times and our service is running 24/7 supporting people but we understand that is slim comfort to people who need help and are waiting - we hope this won't deter you from trying us again.
All the best,
The Team at Shout
Amazing and kind volunteers
Spoken to shout a number of times, first time wasn’t too great but the others were amazing. I found that they really got down to the problem. The second time I spoke to shout, the volunteer made sure I was 100% safe before talking to me. Each time I felt listened to and heard.
The waiting time did vary, sometimes it was around a 5 minute wait and others were a bit longer but they do have quite a lot of people to get to.
However, it’s definitely worth the wait
Would definitely recommend
26 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Chloe,
Thank you for taking the time to leave a review.
It's a demonstration of your own resilience that after your first conversation, you didn't give up but tried us again and really made a connection with your volunteer in subsequent conversations.
Knowing that you felt heard means so much to us and our volunteers. We think they're pretty amazing too 💙
We are here for you and thanks for sharing your experience with others.
All the best,
The Team at Shout
took 7 hours to get in contact with someone
I initially reached out at 10:53pm when I was struggling, but didn’t get in contact with anyone until 5:22am when I was asleep. I understand that this service uses volunteers and can be very busy, but waiting 7 hours for a supposed 24/7 crisis service is unacceptable.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Taylor,
Thank you for taking the time to leave a review.
We're sorry to hear about your wait time. Our service can get very busy at times, especially at night and while we aim to reach people within 30 minutes - this isn't always possible but do respond to everyone.
We hope this won't dissuade you from giving us another try when you need to chat and we're currently training new volunteers to bring down the wait time at peak hours.
Kind regards,
The Team at Shout
Robotic non helpful responses
Awful. Felt like I was talking to a robot. Everytime I tried to talk about my situation I only recieved ‘I hear your pain’ or something like that. Honestly AI could give better responses.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Seren,
Thank you for taking the time to leave a review.
We're sorry to hear your experience was unhelpful despite finding the courage to text in to talk and you felt your volunteer's responses were robotic. We'd like to know more so we can see what happened and learn from this. If you'd like us to do this then please email info@giveusashout.org quoting reference SD-59776 and we will be in touch.
We hope this won't deter you from texting us again.
All the best,
The Team at Shout
long waiting time
long waiting time, almost offed myself
begged a volunteer to stay after only 20 mins and they said they still are going to close the conversation
and your generic responses to each review is just very saddening, you’re not reliable and not a 24/7 line.
if you can’t meet the criteria you claim to then what’s the point of this even existing
disappointed.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello someone,
Thanks for taking the time to leave a review.
We're sorry to hear your experience was not helpful and would like to know more - please reach out to info@giveusashout.org quoting reference SD-59741 and a member of the team will respond.
Our service is supporting people 24/7 but can get very busy at times but we are working hard to bring this time down and reach people sooner.
All the best,
The Team at Shout
Never been able to get through ever no…
Never been able to get through ever no matter how long you wait or when you try.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello George,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been unable to get through to our service despite trying several times. We understand that not receiving support when you need it is incredibly hard.
If you're not receiving our automated messages then there may be a block on your device. Details on removing a block can be found here: https://giveusashout.org/instructions-removing-sms-short-code-block-your-device/
Thanks for sharing your feedback and we hope you'll give us another try.
All the best,
The Team at Shout
I first texted at 20.52 it’s now 00.13…
I first texted at 20.52 it’s now 00.13 - still no response. Please don’t say you are available 24/7 when you are not.
Update - after a distressing night my husband tried again at 9.05am and got through about 20 mins later - showing that day is much easier to navigate than night. The advice was however flippant, not helpful and he could have walked out to a bus stop and probably got safer advice.
I felt worthless before but I also know now a supposed 24/7 service isn’t interested in me either.
20 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Treaclesmum,
Thanks for taking the time to write in and leave a review.
We're sorry you had to wait so long to be connected to a Shout Volunteer. We aim to reach people within 30 minutes but there are times when demand for our service makes this unattainable but we are working hard to train more volunteers to reach people sooner.
Regarding the advice your husband was given - If you would like us to look more closely at this then please ask him to email info@giveusashout.org quoting reference SD-59607 and a member of the team will reach out for more information.
We hope this won't put you off from reaching out and giving us another try.
All the best,
The Team at Shout
Not quick enough
Considering the service is meant to support people in crisis, people who could make a life changing decision within a split second, it is not quick enough. I initially messaged at 00:03. The time is now 1:27. No response. Thank god one of my friends were able to pick up the phone to me.
*Update at 02:38- still no reply. Ended up opting out*
19 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello elliepowellxx,
Thanks for taking the time to write in and leave a review.
We're sorry you had to wait so long to be connected, only to eventually give up, and we understand your frustration. We aim to reach people within 30 minutes but there are times when demand for our service makes this impossible but we are working hard to train more volunteers so we can reach people sooner.
We do hope this won't put you off from reaching out and giving us another try.
Kind regards,
The Team at Shout
Disappointing
If I could give 0 I would.
Tonight I waited 3 hours and all I got while waiting was a link that was repeated 3 times and the suggestion to call during the day when they are quieter.
Sorry but a mental health crisis isn't something you can schedule into your day.
I actually feel worse waiting and not getting through.
How appaling that you can feel....... And get left without support.
Editited 18/10/24
Absolutely disgusting that you claim to be available 24/7 but you're NOT.
Having a chat line available to text but with no response isn't the same as being available.
Looking back over my attempts to get through I have always waited 2 hours plus and several times I have been cut off because I happened to momentarily leave my phone, albeit after 2 hours of waiting clinging to the phone.
I seriously think these textservices need serious reviewing because it's harmful and false hope to claim to be available 24/7 when you're not.
Editited 21/10/24
The response from SHOUT is generic.
You might like to reach people within 30 minutes but my experience is you never do regardless of time of day or night.
I texted on Saturday am, pm and night and I waited 3 hours 5 minutes, 2 hours,, 53 minutes and 2 hours 20 minutes and the 1st 2 people I texted completely ignored the answers to my questions and kept repeating themselves, most unhelpful.
The 3rd was much better.
So my experienced over 2 days, 4 interactions is 3 were a waste of time and I actually felt like........ Afterwards.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Teresa,
Thanks for taking the time to leave a review.
We're sorry to hear you had to wait so long to be connected to a Shout Volunteer.
We try to reach people within 30 minutes but there are times, especially overnight, that this may not be possible and the wait is considerably longer as all our available volunteers are supporting other people.
We hope this won't deter you from texting in again when you need to share your feelings and take support. We are training volunteers to take conversations and reach people sooner.
All the best,
The Team at Shout
I’m currently waiting for a response…
I’m currently waiting for a response from shout. I messaged them at 1:00pm and it’s currently 1:05pm (they normally reply within two seconds). Last night I messaged them and it took them 5 hours to answer. Some of the volunteers are useless, I’ve been told to contact emergency services on my own even though I was physically unable to at the time.
Edit: it’s now 1:20pm and I’m still waiting for the “welcome to shout we’re here to support you” message
17 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello,
Thank you for taking the time to leave a review.
We recently had an issue with our network provider which caused delays and impacted people trying to use our service and we're sorry that you were affected.
Regarding your feedback for our volunteers -We'd like to hear more about this so we can investigate - please email info@giveusashout.org quoting reference SD-59520 and a member of the team will be in touch.
We hope this won't deter you from reaching out again when you need support.
All the best,
The Team at Shout
waits of 2,3,4 hours
waits of 2,3,4 hours with an automated text every 20 minutes
11 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Lucy,
Thank you for taking the time to leave a review,
We understand that long wait times can be very difficult when you need support and are waiting to be connected to a Shout Volunteer.
We are training volunteers with the aim of reaching people sooner and bringing down wait times.
Thank you for your feedback and we hope you'll give us another try.
All the best,
The Team at Shout
I waited 3 hours after asking for help
I waited 3 hours after asking for help. They constantly kept telling me they are quieter during the day and i should message back then which is no help to me as I struggle mainly at night. I feel this helpline did nothing to support me & I’m disappointed with the service. I ended up having to opt out and deal with things myself due to the poor service.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Kiara,
Thanks for taking the time to leave a review.
We're sorry to hear about your negative experience. While we may be quieter during the day it's understandable that for some people, the nighttime hours can be a struggle with fewer options for support or to use coping skills.
We are working to connect to people sooner, especially overnight and hope this won't deter you from reaching out and trying us again.
All the best,
The Team at Shout
They take over 5 hours to get back to…
They take over 5 hours to get back to you, claim to be 24/7 support, but continuously repeat in the middle of the night that it’s best to text back during the day, by time they do actually have a person get back to you, you’re better off seeking support elsewhere.
EDIT: in response to the reply I have received from shout; I understand that the wait may be shorter during daylight hours, but it is often at night that people need the most support and despite claiming to be a 24hr support system, you are not.
5 hour wait minimum is unacceptable. If you are that strapped for volunteers might I suggest training more up, I’ve seen plenty of posts from people wishing to be volunteers who have continuously been rejected by yourselves. Seems you are causing these issues yourselves. Bad move.
25 september 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello customer,
Thank you for taking the time to leave a review.
We understand that waiting to be connected can, at times, take longer than we would like. We aim to reach people within 30 minutes but this is not always possible. As our volunteers give their free time to support people it may be that the wait is shorter during daytime hours.
We are working to train more volunteers to support people and reach them sooner.
Thank you for sharing your experience.
We do hope you'll try us again.
The Team at Shout
Is it an AI or a scam?
You write something quite specific and heartfelt and get a response like, Hi there. Thanks for texting in today. It sounds like both you and your son are going through a difficult time. Especially since you're trying to get the help that he deserves and it doesn't seem like much progress has been made.
Ok and?
I felt the need to ask, why does my phone keep on warning me this is a paid for service. Your "oh it always does that" response doesn't fill me with reassurance.
If I didn't know better, it's an AI responding.
26 september 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Antony,
Thanks for taking the time to leave a review.
We're sorry you didn't feel supported by our service when you texted in recently and that your volunteer's response was not what you had hoped for. Our volunteers aim to listen and reply with understanding and empathy but we're sorry if you felt this wasn't the case and we'd like you to try us again.
All our volunteers are real people and not AI. Some phones display a message saying you may be charged, but this is incorrect if you are on one of the major phone networks.
More information is in our FAQ here:
https://giveusashout.org/about-us/faq/
Click on 'What mobile phone networks can I text Shout from?'
All the best,
The Team at Shout
This is a horrific service with useless…
This is a horrific service with useless " therapist". I tried to get help for ptsd. I was kept waiting for an hour. I then had a rude message from a Tilly saying I'd not answered and she was closing the conversation. I didn't get a chance to type my answers!!! I had moved away from the phone as I was kept waiting for an hour and did other things. I explained this and she sent a vile response back saying this conversation has now ended!!! This is a dangerous service and NOT to be used. TOTALLY USELESS.
23 september 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Louise,
Thanks for taking the time to write a review.
We're sorry to hear you had to wait to use our service and felt it didn't give you the support you were looking for.
We don't offer therapy but our trained Shout Volunteers give their time to help people share their feelings, issues and worries and guide them to a more positive next step in their care and wellbeing.
Once you are connected to a volunteer, they will usually send in a couple of check-in messages before closing the conversation, We can see how disappointing this must have been after your long wait to talk.
The message saying the conversation had ended was an automated one sent by our system to notify people that the chat is over but to text back in again if they need to, and not a response from the volunteer themselves but we can see how this felt impersonal and compounded your pain.
We are working hard to train more volunteers to reach people sooner and understand how difficult it can be to wait when you need support.
Thanks for your feedback and we hope you'll give us another try.
Kind regards,
The Team at Shout
Not the best for long term support
When I first tried the service I found it helpful for a month or 2 but I think after 2 months I started to find it less helpful simply because when volunteers send responses that sound similar or identical, it started to sound robotic and less human. It's probably not the volunteers fault however it doesn't hurt to sound more human. I think at one point I didn't feel like continuing the conversation when it felt like it wasn't helping me so I stopped using this service all together. This service might be alright for short term support but for those who require long term support, you might be better off using a different mental health service. I'm honestly not sure if this service is suitable for long term support.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Wander,
Thank you for taking the time to leave a review.
It's great to hear you found our service helpful. It's interesting you noted that after a while some responses may have felt robotic. The volunteer you connected with was real but they are all trained alike and this may mean that some responses sound familiar to more frequent users - We take on board your point about it not hurting to sound human and this is something we're helping our volunteers to do.
We offer in-the-moment support and as you noted, we are not designed for long term help and it may be that other services beyond ours are more suited for that. You may also be offered resources by your volunteer which can help support you further.
Thanks for your kind words and valuable feedback and we hope you find the longer term support you deserve.
All the best,
The Team at Shout
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.