When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
Bedrijf heeft geantwoord
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
Zeer slecht
553 reviews
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Beyond Useless
Useless. You will have to wait for hours to be connected to someone who is clueless. Then after 15 minutes of not really listening or helping they will offer to email you a ‘list of distractions’ to help you cope with bereavement, abuse and suicide. Absolutely useless service.
1 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Woteva,
Thanks for taking the time to write a review.
We're sorry to hear that after waiting so long, you found the experience was unhelpful. We aim for people to feel listen and heard in a back and forth conversation lasting around 45 minutes.
Near the end the volunteer may offer to share some appropriate links to give the person using our service further specialist information or connections to other support.
It takes bravery to text in - you deserve support and we hope you will try us again.
The Team at Shout
It's just someone doing a Google search
It's just someone doing a Google search!! Awful service especially as it's the default for mental health if you search for that. Some of the link sent weren't even in this country! And it's all text based. Talk to someone, definitely don't use this site
13 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Chas,
Thank you for taking the time to leave a review.
We'd like to understand more about the experience you had. At the end of a conversation a volunteer may offer a resource from a carefully curated list of approved sites which should be appropriate and accessible.
So that we can look at what may have happened here please reach out to info@giveusashout.org quoting the reference SD-62390 and a member of the team will be in touch.
We hope this experience won't discourage you from reaching out and trying us again when you need to talk.
The Team at Shout
This was absolutely unhelpful
This was absolutely unhelpful. I felt like I was talking to a robot. All they do is ask questions like "what do you think you could do to help make you feel better" if I new that I wouldn't be seeking help. I don't need a test, I need someone to give me advice not try to make me think and guess what I shoould do. Anyways big NOPE not for me.
10 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Allie,
Thanks for taking the time to leave a review.
We're sorry to hear our service didn't provide the help you were looking for. Our Shout Volunteers are trained to listen and guide people to find their own next steps rather than give advice, which is at odds with the kind of support you are seeking.
We hope you find the help you need but if you wish to try us again we are here for you.
The Team at Shout
Check.
Mental health is my worst experience. As soon as I’m in my own space either way anyway. Nothing deserves to be trapped in hell and earth is clearly hell this is what they don’t explain enough. It’s why it hurts my head but anyway I can’t be arsed thinking about it no more. I guess we have to learn at some point that it is clear to see that sexuality isn’t real and they are actually killing people with it.
5 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Reece,
Thanks for taking the time to leave a review and share your thoughts.
If you require immediate care and are unable to keep safe please call 999.
The Team at Shout
Disappointing time limits
People reach out to you because they genuinely feel they can’t get the support system anywhere else but I felt very disappointed in the time limit of the conversation. I was just starting to open up and bare my emotions when I was met with a response of “is there anything else I can help with?” Which proceeded with seconds later of “I’m going to close the chat”. They didn’t even give me the opportunity to respond. There should never be a time limit on such a sensitive situation. If you don’t have enough volunteers to cater for longer conversations, then you shouldn’t be allowed to practice.
3 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello NA,
Thanks for taking the time to leave a review.
We're sorry to hear you felt your conversation was drawing to a close just as you were at the point of opening up and this left you feeling unsupported. If you'd like us to look more closely at what happened please email info@giveusashout.org quoting the reference SD-64024 and a member of the team will be in touch.
Your feelings are important and deserve to be heard and understood.
We hope this won't discourage you from trying us again when you need to talk.
Kind regards,
The Team at Shout
Used to really like this service
Used to really like this service, however the past 5 times I’ve used them I’ve heard nothing back!
1 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Robbie,
Thanks for taking the time to leave a review and for your kind words about your previous experiences.
When you text in to Shout you should receive some automated messages - this will ensure you are in the queue and will be answered by the next available Shout Volunteer.
If you're not receiving these messages then please look at the information on our FAQ under the title 'What mobile phone networks can I text Shout from?' this contains help if you are unable to text in and some workarounds if you have a block on your phone.
https://giveusashout.org/about-us/faq/
Here's a list of other support options for when you can't access Shout: https://giveusashout.org/get-help/other-options-support/
Kind regards and we hope you are able to use our service again soon.
The Team at Shout
Disgusting way to handle people in…
Disgusting way to handle people in distress. No empathy as they are not listening or helping. They are robots who have no interest in you one bit. And end your conversation without an ending between you. Txt you the same time as others. It,s a one way conversation with people who shouldn,t be given the job of helping people in their moment of need, this joke set up should be abolished. 0 stars not 1 good thing to say except don,t bother get intouch with these cowboys
26 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello GM,
Thank you for taking the time to leave a review and sharing your experience.
Our trained Shout Volunteers aim to listen with genuine empathy and help guide you to the next positive step in your own care. It sounds like you didn't experience this and we would like to look more closely at this. If you're happy for us to do this, please email info@giveusashout.org quoting the reference SD-62014 and a member of the team will reach out.
Kind regards,
The Team at Shout
no one will talk to me
i have being waiting for a volenteur but i couldnt be asked to wait since it was taking so long so i opt out and i keep redoing it over and over but NOTHING! i trusted shout before but now im starting to not trust them anymore when i needed help for my mental health. and i dont know who to talk to anymore
21 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Charlie,
Thank you for taking the time to leave a review.
We're sorry to hear you had to wait so long to be connected that you opted out. We would advise staying on the call if possible to ensure you are connected sooner - opting out and starting again would likely take longer as you were in a queue to be paired with the next available volunteer.
We hope this doesn't deter you from reaching out and seeking the support you deserve.
Here's a list of other support options for when you can't access Shout: https://giveusashout.org/get-help/other-options-support/
All the best,
The Team at Shout
It seems from the comments below that…
It seems from the comments below that the organisation does not have a sufficient amount of volunteers but the process to sign up as a volunteer is horrendous. I am in a professional job and provided two references and it was stuck on ‘reviewing the application’ for 4 weeks. When I queried this they stated that they needed another reference? It’s ashame for the people who are struggling and waiting hours for support….
16 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Leah,
Thanks for taking the time to leave a review.
We're sorry to hear your experience applying to be a Shout Volunteer didn't meet your expectations. We welcome people from all walks of life and with varied experiences to apply and aim to process their applications swiftly but thoroughly to ensure this is the right volunteering opportunity for them.
If you are still experiencing issues with your application we would welcome you to email us at info@giveusashout.org so we can look into this.
Kind regards,
The Team at Shout
Waiting…
i sat and waited for 4 hours with zero indication ANYONE cared. a waste of time and an utterly pathetic service. try literally ANYWHERE else.
14 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Julia,
Thanks for taking the time to leave a review.
We're sorry to hear you were unable to connect with our support when you needed it most.
Once you text in you should receive a series of automated messages - this indicates you are in the queue to be connected to the next available volunteer. While we aim to get to people as soon as possible this may take longer than we would like during busy periods.
If you didn't receive our messages, then we would ask you to check out this page on our website for more help. https://giveusashout.org/about-us/faq/ and select 'What mobile networks can I text Shout from?'
Kind regards,
The Team at Shout
Absolutely terrible
Absolutely terrible! Asked me how I planned on killing myself (in them exact words! Even tho I hadn't said I was going to do that! I ended the conversation right there as I found that highly inappropriate. Totally no interest in talking just asked me that after pouring my heart out no mention of anything I'd said just how do you plan on killing yourself!
8 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Sarah,
Thank you for taking the time to leave a review.
It's clear you found your conversation unhelpful and we're sorry you didn't get the support you were hoping for at a time of distress.
The safety of people who use our service is paramount and there may be times that the volunteer will ask about imminent safety and this may include details of how this might be carried out. Once this can be assured, the volunteer may then help to explore feelings, situations and the reasons for people reaching out and we're sorry if you didn't get the opportunity to do this.
We sincerely hope you'll give us another chance when you need to talk - we are here for you.
All the best,
The Team at Shout
Scripted and stiff
It felt like the volunteer just didn't want to have the conversation in the first place. Was very impersonal with occasional comments on some things I said. Reached out to another service to help.
7 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Maria,
Thank you for taking the time to leave a review.
While we are glad to hear you got the support you were looking for eventually, we'd like to know more about your negative experience so we can make changes where needed and hopefully encourage you to try us again.
If you would like to do this please email info@giveusashout.org quoting the reference SD-61359 and a member of the team will be in touch.
We appreciate your feedback.
Kind regards,
The Team at Shout
You cant get a volunteer because they…
You cant get a volunteer because they dont bother taking anybody on .My friend applied months ago ticked all the boxes and has just been deleted what do you actually want for free of charge work 😂You an absolute waste of time and judging by all the comments above you cant run a pee up in a brewery and your dealing with peoples lifes potentially you need your platform removing ......Wow what a reply just somes it up PLEASE read all the reviews about these people before you use them 😔
3 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Miss Smith,
Thank you for taking the time to leave a review and for supporting your friend.
We are always looking for new volunteers and while not everyone will be approved for training, we are grateful for the time they gave to applying and for the keenness to support others with empathy and care.
All the best,
The Team at Shout
If you've got a complex mental health …
If you've got a complex mental health you won't get any help from anybody they don't these people don't care you can see why so many people kill themselves. They're only there to pick up a wage they don't care they don't want to deal with anybody who've got complex issues the only thing you will get from these people they will ring the police on you. you've got complex issues. These people don't care
2 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello,
Thanks for taking the time to leave a review.
Our service aims to support people struggling with a variety of issues and while our volunteers are are not experts in complex issues they are trained to listen and understand with empathy and curiosity.
We are here if you want to talk about how you're feeling so we invite you to try us again and we hope you'll find the particular support you need.
All the best,
The Team at Shout
30 minutes before answering then more waiting and more
30 minutes before answering, 5 minutes between each response. Stilted. Script, not caller led. Rude and authoritarian Ricky. Useless. And passing on calls to 3rd parties? Disgusting.
30 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Zena,
Thanks for taking the time to write a review.
We're sorry to hear you felt unsupported when you texted us for support recently and would like to understand better what happened so we can make changes where needed and ensure your voice is heard.
If you're happy for us to do this please contact info@giveusashout.org quoting reference SD-61125 and a member of the team will reach out to you.
Kind regards,
The Team at Shout
I really don't know how I found shout I…
I really don't know how I found shout I was in such a bad way my mobile service provider is sky and everytime I msg I got a notification from sky telling me I was being charged for the msg shout reassured me that it was free I rang sky this morning and they confirmed it was a premium number and they agreed to quash the charges just beware because their advice isn't worth paying for
28 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Paul,
Thanks for taking the time to leave a review.
We're glad to hear you reached out when you needed support but receiving messages about being charged must have been very disconcerting.
I'd like to assure you that our service is free to use from all major UK providers including Sky but some Android phones, including the Samsung Galaxy handset, issue a warning that you will be charged for texting us but this warning is incorrect and you will not be charged.
More details can be found on our FAQ here: https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
scripted volunteers who sound like AI…
scripted volunteers who sound like AI bots.
i messaged shout last night and i left feeling less improved than before contacting them. i feel that there is a lack of emotion in the messages as well as rushing to get off the conversation.
generic messages like “you’re resilient” “how do you distract yourself”, i could probably get a more human response from chatGPT. lastly, i was directed to the CALM website. it felt like a kick in the teeth, really.
although i was asked to contact someone, i won’t use them again.
28 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Victoria,
Thanks for taking the time to leave a review.
We're sorry to hear you found your conversation unhelpful, rushed and lacking in connection. While our volunteers receive the same training we encourage them to bring their own personality to the role. Over the course of 45-60 minutes we aim to help you explore your feelings and work towards positive next steps.
We do hope you'll give us another try when you want to chat.
Kind regards,
The Team at Shout
Absolutely awful
Absolutely awful. Volunteer just gave scripted responses of "I understand" or "must be hard" and make no attempt to actually listen to you or make conversation. It was like I was inconveniencing them even though they volunteered.
I actually felt worse leaving the conversation than before starting and that is after they let me stew in silence for 90 minutes (which according to the other reviews is actually a quick response time).
27 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't find our service helpful after waiting so long to be connected. We want people who have used our service to feel heard, understood and empowered after a conversation with us and it's clear this wasn't your experience.
if you'd like us to look more into the conversation you had so we can make positive changes please email info@giveusashout.org quoting reference SD-61010 and a member of the team will be in touch.
Thank you for your feedback and we hope you'll try us again when you need to talk.
Volunteers aren't the best
Volunteers aren't the least bit interested and I understand that it can be overwhelming listening to someone else's problems but at the same time why volunteer? They're reading from the same script as everyone else, asking the same questions which lead nowhere. It takes ages to get you connected unless you make a bold statement like wanting to end your life but even when they do get back to you they send you messages that are hard to respond to or make a conversation which just tells you how uninterested they are. Orlando was one of the worse volunteers I've had.
26 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Jessica,
Thanks for taking the time to leave a review.
We're sorry to hear you've not felt supported on the occasions you've used our service and would like to know more so we can understand what happened and make changes.
Please email info@giveusashout.org quoting reference SD-60985 and a member of the team will get back to you.
Thanks for your feedback and for sharing your experience.
All the best,
The Team at Shout
They Need to Improve…
This team have helped in the past, but since contacting them on and off from August until tonight, I’ve had to wait for hours before someone got in touch with me. I could’ve easily hurt myself or done something awful during the time I had to wait, and they don’t seem to care. And whenever I did chat to someone many months ago, I felt like I was on a time limit with that person, which made me feel a bit unsatisfied. I hope they improve their services soon
25 november 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Iona,
Thank you for taking the time to leave a review of your recent experience.
We're sorry to hear you've had to wait so long to be connected to a Shout Volunteer - If someone feels unable to keep safe while waiting we always advise contacting 111 or 999 for immediate help.
While the time of conversations can vary, we find that most last around 45 to 60 minutes and we aim to allow time for people to express their feelings and take support without feeling rushed.
We're working hard to bring wait times down and we hope you'll try us again.
All the best,
The Team at Shout
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