When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
Bedrijf heeft geantwoord
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
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553 reviews
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The wait times can be long but…
The wait times can be long but definitely worth it I have used shout multiple times and definitely worth it as a physically disabled person I find it hard to talk to a mental health professional or carer about how I'm feeling and found comfort in messaging shout I find it easier to type how I'm feeling too ❤️
3 mei 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Katie,
Thanks for taking the time to leave a review.
Thanks for your kind words about our service. We're glad that despite the wait, you've reached out on several occasions and found comfort, empathy and one of our amazing volunteers on the end of the line.
Your feelings are important and we're honoured you share them with us.
We are here for you 💙
The Team at Shout
Awful more of a danger than a help!
I have messaged SHOUT today for help because I have been struggling today to cope with my daughters angry outbursts and am in a lot of physical pain. I needed someone to listen and offer practical advice. The volunteer was useless and so unhelpful. She told me I was depressed when I didn't use that word! Am feeling low is not necessarily depression!! Very concerning.
13 april 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Lucy,
Thank you for taking the time to write a review of your experience.
We're sorry to hear that you didn't receive the support you needed when you texted us recently.
While our volunteers aren't trained to give advice, they are there to explore and understand how things are for you and may help you to brainstorm ideas or direct you to other resources that might prove valuable.
We would like to learn more about what happened so we can understand and make changes and if you're happy for us to do this please email info@giveusashout.org quoting reference SD-65180 and a member of the team will be in touch.
Kindest regards,
The Team at Shout
They'll make you feel worse
The responses you receive feel like a terrible AI bot. After giving many details about my situation, including plans to harm myself, suicidal thoughts, and self-harm, I was then asked "are you having thoughts of hurting yourself." Well, yes! Obviously, I just said that. I then wrote extensively on a particular issue and the response was "You seem to be struggling with depression, would you like to talk about it?." My responses weren't even acknowledged. The resources given are woeful, I'd say it's all useless but that would be giving them more credit than they deserve.
All I can say is avoid at all costs. The experience will leave you feeling a lot worse than when you started talking to them. A shameful company that does not help anyone. If like me you had a bad experience then I would suggest passing it on to the websites that recommend this "service" and recommend they remove their advertisement for them. As you can tell from their copy and paste response to the other reviews they don't actually implement any changes and clearly they have no actual interest in people's welfare. Their service has been running for many, many years. And yet look at their review rate. I've seen rat filled restaurants get better reviews.
This lack of caring can cause harm to people already in severe emotional distress. A dangerous company masquerading as a helpline.
2 april 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hi Null,
Thanks for leaving a review.
We are sorry that your experience was not what we hoped for or what you deserved when you texted in with suicidal and self harm thoughts.
We would like to learn more so we can make changes where necessary.
Please reach out to info@giveusashout.org quoting reference SD-64969 and a member of the team will be in touch.
Kindest regards,
The Team at Shout
Happy I contacted Shout
I was feeling really down and gave Shout a try, and I am happy I did. The person I spoke to was really kind and supportive, and more importantly actually listened to me!! It was nice to know there was someone on the other side of the screen who cares.
18 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello A.C,
Thanks for taking the time to leave a review of your experience.
It sounds like you and your volunteer made a meaningful connection when you needed to be heard and understood the most.
It can be incredibly hard to reach out for help and we're glad you found that strength.
Thanks for your feedback - it means so much.
We are here for you 💙
The Team at Shout
Do not recommend.
So I text tem at 2:01 during a down period and wanted a bit of help... They text me back at 4:17 saying sorry it took so long to respond and then say at 4:28 we haven't heard from you so we're closing the chat.... What?! Well good job I fell asleep and didn't do something worse isn't it?! Where is the duty of care or the wellbeing check??
17 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Roxanne,
Thanks for taking the time to leave a review.
We're sorry to hear it took longer to connect you with a volunteer than we would like and that by the time you were connected it sounds like you had fallen asleep. That must have been extremely disappointing and we are glad to hear you are safe.
We understand that people may step away from their phones or fall asleep, especially overnight and ask our volunteers to send a couple of check in messages and if they don't hear back they may close the chat with an invite to text back in another time.
We're training more volunteers to reach people sooner and we hope you'll give us another try.
If you feel unable to keep safe we advise calling 999 or 111 for more immediate help.
All the best,
The Team at Shout
All of these reviews are true
All of these reviews are true - it's amazing Shout doesn't acknowledge or try to fix this. I've tried multiple times to access the service, never get a response in under two hours, and when I do it's like an AI bot. People are in need and the lies on the website give false expectations that just leave callers feeling worse, unwanted and unheard. Terrible and potentially harmful service.
16 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Cat,
Thank you for taking the time to leave a review.
We are sorry that your average wait time has exceeded our aims and that when connected you felt unheard and disregarded - this is not our aim and we'd like to know more. If you're happy for us to look into this, please email info@giveusashout.org quoting reference SD-64354 and a member of the team will respond.
Thanks again for sharing your experience.
All the best,
The Team at Shout
DO NOT USE THIS SERVICE
Do not use this service. It will make your mental health WORSE. It does not work, if they even bother getting back to you it will be hours and hours later. And they are desperate to end the conversation.
Do yourself a favour and seek help elsewhere because Shout ruins lives.
Look after yourselves everyone x
20 december 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Purple Dream,
Thanks for taking the time to leave a review.
We're sorry to hear you had to wait to be connected to a volunteer and even after waiting you felt your conversation was closed abruptly.
Because Shout is so popular, at times it may take much longer than we would like to talk to a trained Shout Volunteer.
We are working hard to bring this wait time down.
If you'd like us to look more closely at your conversation you feel was closed down too quickly so that we can see what happened, we would appreciate it if you could reach out to info@giveusashout.org quoting reference SD-64321 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Studying as a counsellor, my review of shout
Studying as a counsellor, being honest the staff answers/comments are robotic, in scary way all standard. No sympathy or empathy used in chats.
Try using sentences like, I'm here for you, remember this is your safe place, I believe in you. Chats are typical and copied and pasted. Can we signpost you or can we give you resources? Which means we don't know what to say to help you.
Staff/volunteers have no experience even though they talk to people in crisis everyday.
When I'm in crisis, they tell me we're closing the chat, go call 111, even though there support line is for people in crisis.
Service is misleading, if you contact them every day they put a limit on you, stating you can only contact them in 48 hours. The charity don't advertise this. Not sure why the charity is called shout when they put a limit on the number of times your allowed to contact them too much, maybe they should call the charity mute, instead?
Staff/volunteers can't deal with people in crisis, they're not qualified enough.
Got to be honest I 1000% recommend Samaritans they have real life experience, all ages, say kind things, seems more humane and real
13 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Marria,
Thanks for taking the time to write a review.
it sounds like you're a regular user of our service but we're sorry to hear your recent experience of our service has not met your needs.
The FAQ on our website details limits placed frequent users - we hope that people who use our service more often than is expected will reflect on their recent conversations and use that to empower them to to take their next steps - this may include using previously agreed coping skills or perhaps other services.
https://giveusashout.org/about-us/faq/
Thank you for your feedback which helps us to support people more effectively.
The Team at Shout
Really disappointing
I sent the initial text which follows with 4 automated messages saying that someone would help and I never heard back.
13 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello coo,
Thanks for leaving a review.
It sounds like you were connected to our systems but it may have taken longer than we would like to pair you with next available volunteer.
We aim to reach people within 30 minutes but at times it may take much longer. Once you receive our automated messages and respond to the prompt asking what's on your mind, then you will be in line to be answered.
We know how difficult it can be to wait when you need support and we hope you'll give us another chance.
All the best,
The Team at Shout
useless would give 0 stars
i contacted them yesterday (08/03/25) and I knew it was international woman's day so i knew it would of took a while to get though but when i finally did get though to someone the person said to me are you okay i said i was and just ended the chat I wanted to talk about my problems with sleep.
8 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Cain,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't receive the conversation you deserved when you texted in to talk about your sleeping problems.
We're curious what happened here and if you'd like us to look closer at your conversation then please reach out to info@giveusashout.org quoting reference SD-64151 and a member of the team will be in touch.
In the meantime we'd ask you to try us again when you need to talk and hope that this disappointing experience won't put you off.
Kind regards,
The Team at Shout
Horrendous and unempathetic
Horrendous and unempathetic. I texted because I was suicidal and nobody bothered replying. Probably a scam.
7 maart 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello JB,
Thank you for taking the time to write a review.
We're sorry to hear you waited so long to be connected to a Shout Volunteer - we aim to reach people within 30 minutes but at times of high demand such as overnight it can take longer. Waiting for help when you need is can be incredibly tough but we do reach everyone eventually.
If you feel unsafe we would always recommend calling 111/999 for immediate help.
We truly hope you'll try us again should you need to talk in the hope you can experience a conversation with a volunteer and be able to express your feelings and feel understood and not alone in your pain.
Kind regards,
The Team at Shout
Immoral scam
Would give it nothing if I could. Awful con of a service on people at their lowest. Claims to be free,utter nonsense,asked me to type anything, I was having a panic attack, and it's not like me to go on anything like this anyway but I needed to talk to SOMEONE, I started typing and it took me to a different page asking for payment. Plus I'm sure it will all be AI.
25 februari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Harriet,
Thank you for taking the time to leave a review.
We're sorry to hear your experience of texting in was a negative one - seeking help during a panic attack takes immense fortitude and we wanted to assure you our service is free and staffed by trained volunteers and backed up by clinical supervisors.
More information can be found at our FAQ if you click on 'What mobile phone networks can I text Shout from?'
It's hard to be sure what site you were diverted and exactly what happened - While you wait to be connected we may share links to other support or our terms and conditions and once connected to a volunteer you have a back and forth text chat lasting around 45-60 minutes, at the end of which if they feel it may be helpful, they may share links to other forms of support which should be free and accessible to all.
We hope you'll try us again when you need to talk.
All the best,
The Team at Shout
https://giveusashout.org/about-us/faq/
First And Last Time
21st Feb 2025
Was my first time using the service and I’ve never used one of these services before. Honestly I wish I hadn’t. All the responses from “Rose” sounded completely automated and after a multiple long messages at the beginning outlining how I felt and what was going on the only response I got was “are you having thoughts of suicide”
The entire conversation sounded like I was talking to an AI bot and the “help” that I was provided was just links to random apps that aren’t going to help me in the slightest.
I just wanted someone to talk to…
21 februari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Conor,
We're very sorry to hear you didn't receive the support you needed when you texted in.
We connect people with real volunteers and our hope is for over the course of a 45-60m conversation you'll have the experience of feeling understood while sharing your thoughts and emotions. As you say, sometimes we just want someone to talk to.
We wish to look into this and if you would like us to do so please email info@giveusashout.org quoting the reference SD-63701 and a member of the team will reach out. We hope your first experience won't prove to be your last.
All the best,
The Team at Shout
What an absolute joke of a service
What an absolute joke of a service. Do not attempt these if you really need help as they'll say we're trying to get to then follow that with a "text stop if you don't want to wait". Hopefully I get through this
20 februari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Peter,
Thanks for taking the time to leave a review.
We're sorry to hear you had to wait longer for a conversation than we would have liked. We aim to reach everyone within 30 minutes but this is not always possible, however we do get to everyone eventually.
We understand that not every crisis can wait and if people feel unable to keep safe we would always recommend calling 111/999.
We inform people how to stop the conversation and this can be helpful if someone feels they are able to wait for another time - though this is not applicable to all. In some cases by the time we reach them, the moment may have passed or they will have found or sought support elsewhere or from those around them and so texting stop allows them to opt out before being connected.
We hope you'll try our service again when you need to - we are here for you.
The Team at Shout
So bad it made me feel worse than when I started
The wait to speak to someone wasn't too bad but when someone did connect to me all they did was say things like "that does sound bad" or things to that effect. Nothing about what I could do or anything specific about what I was saying. Just felt like talking to some AI bot. Honestly made me wanna kill myself more than I did before talking to them.
19 februari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Lyra,
Thanks for taking the time to write a review.
We're sorry to hear that your experience of our service on this occasion was not what you hoped for.
Our aim is for people who text in to feel understood and heard by our trained Shout Volunteers over the course of a conversation lasting around 45-60 minutes.
We sincerely hope that you'll give us another chance and try again when you feel the need to talk.
If you feel unable to keep safe we would always recommend calling 999 for immediate support.
All the best,
The Team at Shout
This service offers nothing
This service offers nothing, they barely respond and I believe this service is causing more harm than good to individuals who are struggling and should be ceased.
9 februari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello UK Company,
We appreciate you taking the time to leave a review of our service.
We're sorry to hear you struggled to get a response - It can take longer to be connected with a volunteer especially overnight but we encourage people to text in when they need support - we will reach everyone eventually and aim to listen with understanding and guide people towards their next steps.
We hope you find the support you need and deserve and would like you to try us again.
The Team at Shout.
Absolutely shocking I ended up in hospital because they didn’t answer and a second time I ended up self harming because they also didn’t answer
One of the times in October I used shout to reach out as I was not okay and it took them hours to reply and by the time it came round I was lying in a hospital bed because I tried to take my life, another time last night I tried to reach out for self harm they never answered and I ended up self harming due to them not answering personally what is the point in having an urgent helpline if they won’t answer people who are trying to reach out are going to end up doing things to themselves because they take too long or just don’t answer
26 oktober 2024
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Libby,
Thank you for taking the time to reach out with your review.
We're sorry that it took so long for our service to connect you with a volunteer at a time of extreme distress. We do aim to reach people within 30 minutes but at times this may take longer than we would wish, especially at periods of high demand when all our volunteers are already engaged.
If someone is struggling to keep safe and requires immediate attention we would always recommend calling 999 or 111. We're pleased to hear that despite not being able to talk to one of our volunteers you found yourself in a place of safety in October and we hope you got the care you truly deserved.
We hope this won't deter you from trying our service again when you need to talk.
All the best,
The Team at Shout
Antwoord van Shout 85258
Hello Jessica,
Thank you for taking the time to write a review.
We're sorry to hear that you've not been connected to a Shout Volunteer after using our service recently.
You should receive automated system messages when you text in - this shows you are in the queue to be answered by the next available volunteer.
If you are not receiving these, please visit our FAQ which details what phone networks you can text us from and how to reverse a short code block on your phone if there is one.
https://giveusashout.org/about-us/faq/
We hope you'll give us another try - we are here for you.
The Team at Shout
No comunicqtion
I have tried using this service twice now. And both times I have never spoken to a person. I understand that the service may be busy but to just be ignored while “waiting” isn’t very helpful.
20 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Zoe,
Thanks for taking the time to write a review.
It must be disappointing to use our service twice and not be connected with a volunteer - we do reach everyone but at present not always within our aim of thirty minutes.
You should receive regular messages as your wait continues and some of these may direct you to other means of support while you are in the queue to be answered.
We are presently training more volunteers with the aim of bringing this wait time down.
We know waiting to receive help can be immensely hard and we hope you'll try us again when you need to talk - we are here for you.
All the best,
The Team at Shout
Needs a time indication
I’ve tried using SHOUT many times as I’m not able to use phone crisis services. I know nighttime is likely to be busier but I can’t recall someone ever getting in touch with me before 4 hours. Like many others have said, so much can happen in that time. You can’t operate as a crisis service if you don’t offer immediate support.
I also find it wilding unhelpful that there’s never any indication of how long you’ll need to wait to speak to someone. I would actually find it more reassuring if at least I know it would be a couple of hours till I speak to someone.
I desperately try to give this service chance after chance but I’m let down every single time. I cannot in good conscience recommend this service as it’s never once helped me.
19 januari 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Rose,
Thank you for taking the time to write a review.
We're sorry to hear that despite reaching out to us more than once, you've not found that our service gives you the support you require. Your determination to seek support is a true sign of resilience and we know it takes courage to reach out when things are incredibly difficult.
If you require immediate help or feel unable to keep safe, please call 999 or 111.
We hope you find the support you need and will take your valuable feedback on board as we look to improve how we support people better and reach them sooner.
Kind regards,
The Team at Shout
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