When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
Bedrijf heeft geantwoord
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
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553 reviews
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Don't text in crisis.
I truly don't know how they have the audacity to respond to so many reviews here with the same cut/paste.
The bottom line really is that this service is stretched so thin that there is no quality, no care ... and so many people here that turned to Shout at the end of their rope and wound up feeling worse.
Listen to these reviews!!!
26 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hi Steff and thanks for sharing your experience.
It's true that as a service which is free to all in the UK 24/7, there are times when there will be more people wishing to use our service than we have trained Shout Volunteers available.
We appreciate your feedback and thank you for taking the time to express it.
All the best,
The Team at Shout
Pointless
Took nearly 24 hours to respond and felt like I was chatting to an AI bot, stuck to a script and didn't acknowledge mentions of self harm and suicidal ideation.
If I just wanted to be given links I'd of stuck to a Google search.
25 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Sian and thanks for sharing your experience. We're sorry to hear it was a negative one.
The safety of those who use our service is paramount and we'd like to know more about what happened so please email info@giveusashout.org quoting reference SD-68669 and a member of the team will be in touch.
Kind regards,
The Team at Shout
unbelievable wait times!
unbelievable wait times! I messaged at 19:46 and still had nothing at 2AM the next day. I ended up giving up and leaving the queue because I was too tired to stay up. 'there's always ways to get help' yeah right. such a shame that this is the stuff you have to put up with in the worst of holes.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Bianca,
Thanks for taking the time to leave a review.
We're sorry you were waiting so long when you desperately needed to talk and eventually found yourself unable to wait longer - We are working hard to reach people sooner but at certain times the wait time may be considerable.
We have a list of other options for when you can't reach Shout but we hope you'll give us another try.
https://giveusashout.org/get-help/other-options-support/
Kind regards,
The Team at Shout
Absolutely pointless
Absolutely pointless
30 mins to connect to someone.
Offered no help just paid lip service. For example I said doctors had suggested I try Samaritans, but I couldn’t face a phone call, she replied saying “lots of people struggle on the phone”, no further follow up or questions. No attempts to keep conversation going. No help or advice signposted. Asked me what I wanted her to do and I’m like I don’t know, I need help what can you offer, you’ve not really helped whatsoever yet. She then send me:
“that's ok, perhaps we can see how go at working a way forward together”
Then offered nothing and closed the chat 10 minutes later.
Literally useless.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Megan,
We appreciate you taking the time to leave a review.
We're sorry to hear that you didn't feel supported when you reached out to us recently and we'd like to know more.
Rather than offer advice, our trained volunteers aim to work with people using our service to help them navigate towards some positive next steps.
If you would like us to look further into this so we can make positive changes please email info@giveusashout.org quoting reference SD-68606 and a member of the team will be in touch.
We hope you'll give us another try.
The Team at Shout
A couple of times I’ve felt I needed to…
A couple of times I’ve felt I needed to speak to someone but it feels a waste of time, you send the text and get automated messages but either fall asleep due to the long wait and miss the text back hours later or just give up out of frustration. The idea behind it seems a nice idea but you need get more people on the lines, it just leads to further frustration and feeling even further isolated from help
10 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Josh,
Thanks for sharing your thoughts and experience with us.
We're sorry it's taken so long to connect to us at times that you've given up or fallen asleep. Our aim is to reach people within thirty minutes but as a service that is open to all 24/7 there are times it will take much longer but this is something we are constantly working on.
We hope this won't deter you from trying us again - your feelings are important and deserve to be heard.
All the best,
The Team at Shout
Zero stars
Zero stars. Terrible service. Lazy unbothered people with no experience
9 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Natalie,
Thank you for taking the time to leave a review.
I'm sorry to hear your experience was not what you hoped and you felt our volunteers were lazy and you didn't get the support you deserved.
We would like to hear more so we can look into this - please email info@giveusashout.org quoting reference SD-62375 and a member of the team will reach out to you.
We hope you'll give us another try,
The Team at Shout
No response
Texted twice on different days , once at night and once just past midday both times just never got a response from it and if someone is in severe distress this is not helpful at all.
3 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Oliwia,
Thank you for writing this review.
When you say you didn't get a response, I wonder if you received our automated messages? If so then you would be in the queue to be connected with a Shout Volunteer.
If not then it may be that your network can't process short code messages or that there's a block placed on your phone.
For more information please check out our FAQ and look for What Mobile phone networks can I text Shout from?': https://giveusashout.org/about-us/faq/
You will also find there a link to other options if you can't access Shout.
Kind regards,
The Team at Shout
Worthless box-ticking
Talking to them felt like I was a box-ticking exercise for someone. Active suicidality was met with breathing exercises and suggestions to maybe talk to my GP, followed by “Looks like our time is coming to an end”
2 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Alyssa,
Thanks for writing a review of your experience.
We aim for a conversation with a Shout Volunteer to be meaningful time spent together in a space that's judgement free and we're sorry if you felt you were part of a box-ticking exercise. That was certainly not our intention.
If you'd care for us to look more closely at what happened, then please email info@giveusashout.org quoting reference SD-86070 and a member of the team will reach out.
We hope you'll try us again if you need support.
Kind regards,
The Team at Shout
It's so rubbish and when you're balling…
It's so rubbish and when you're balling your eyes out after saying what is wrong they spring " Unfortunately, our time is coming to an end soon. But please reach out again if you're struggling to cope. We're here 24/7" then they say you deserve to feel relaxed....
1 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Trevor,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't feel supported when you texted in recently. It sounds like you were expressing your feelings very openly with your volunteer and weren't prepared for the conversation to draw to a close when it did.
Our conversations tend to last around 45 minutes and we do encourage people to reflect on their time with us remembering that we are here if they need to text in another time.
We hope you'll give us another try when you need to talk.
Kind regards,
The Team at Shout
They said "you are comfortable to wait"…
They said "you are comfortable to wait" after explaining what I'm going through and I have mental health conditions
16 juli 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Damon,
Thank you for taking the time to share your experience.
We can see you have been in touch and a member of the team will reach out so we can understand more fully what happened when you texted us.
All the best,
The Team at Shout
Pointless
I couldn't recommend this as a resource to anyone in distress. Explained my feelings, including feeling pretty close to the edge. I was sent a link to The Priory which contained grounding exercises and then told that I should "get back to enjoying your evening" First and last time I bother, and I despair of this approach to those deeper in crisis at the point of contact.
4 juli 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Wendy,
Thank you for taking the time to share your experience.
We regret that you didn't receive the support you were looking for when you used our service and we would like to look into this so we can review it and see where improvements could be made.
Please reach out to info@giveusashout.org quoting the reference SD-67321 and a member of the team will be in touch.
Kindest regards and we hope you'll give us another try.
The Team at Shout
“We can’t help you”
Contacted numerous times.
First time - told they couldn’t help me because I was having thoughts of you know what and to call …
Last week, I thought I’d try them again might be a one off. I have having really bad thoughts I contacted them at 10.27pm. Still haven’t heard anything & it’s 2.07pm. I ended the chat.
23 juni 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Emma,
We appreciate you taking the time to write a review.
Our volunteers may direct people to the more immediate support of 999/111 if they are unable to keep safe during a conversation and we are concerned for their immediate wellbeing.
We're sorry you waited so long to be connected on the other occasion and eventually ended the chat - We will be busier later at night when other services and support systems are out of reach but we're working hard to lessen this wait.
We hope you'll try us again when you need to talk.
Kind regards,
The Team at Shout
Shout/mh lines are inadequate support
3 times I have tried reaching out to shout for support. 2 of which was at nignt. I had no réponce at all on any occasion. I just wish there was something out there that would help stop mh k!||ing people and actually care.
I know you’ll busy but really. 3 separate occasions and nothing. I feel like there is no hope for anything to get better as there is no Person on this earth that has a real sense of idea on how to support and help everyone in this world who are suffering.
Just a simple chat can help.
I never get this opportunity. No at home no outside. I feel well and truly isolated on this awful world.
15 juni 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Key os,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been unable to reach us when you need to talk. As long as you are receiving our automated messages then you will be in line to be answered but this can take longer than we wish, especially overnight.
We are actively working hard to reach people sooner and, as you say, "Just a simple chat can help'. When things feel overwhelming, sharing your feelings in the nonjudgmental space of a Shout conversation can be hugely beneficial.
Your call is important and we truly hope you'll try us again.
Kind regards,
The Team at Shout
Honestly
Honestly, probably one of the worst things I could’ve ever done was text this stupid helpline, not only was I made her feel bad about the way that I feel and the person ignored me and didn’t even speak to me i told them i was going to unalive myself and she acted like it was just a normal Tuesday i think these people who work for these “helplines” need to understand that if people text they are in crisis and to not ignore them, and when i said i had enough and i was ending the conversation she ended it immediately and left me alone some GREAT people you have working for your awful service that if anything made me feel worse, the women's name was LUCY and she was horrendous maybe she compete in a competition for least helpful person of the year award
8 juni 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Consumer,
Thank you for taking the time to write a review and share your experience.
We're sorry you felt unsupported when you texted in at a very distressing time - Our aim is for people who text in to feel heard, understood and empowered to take the next steps in their wellbeing and as such we would like to know more about what happened.
If you are agreeable to this, please email info@giveusashout.org quoting reference SD-66681 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Hello Shout,
Hello Shout,
Thank you for not taking the time to answer my text messages reaching out for help in a crisis.
I'm distraught I didn't get the support I needed when I am clearly struggling
We aim to reach people within thirty minutes but there are times such as overnight or during spikes in demand that this will take longer however we are bringing this wait time down.
You aim to reach people within thirty minutes but there was a time such as tonight during the loneliest I've felt
We know how hard it can be to wait for help and if you feel unable to keep safe please call 999.
We hope you'll try us again when you need to talk. We are here for you.
Kindest regards,
The Team at Shout
5 juni 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Aidan,
Thank you for taking the time to write a review.
It's clear that you felt unsupported when you texted in to talk to one of our trained volunteers and we're sorry you didn't get the help you needed when you were feeling so alone.
As a free service available to all it's understandable there will be times we don't connect volunteers to people as soon as we would like but we are working hard to bring these wait times down.
We hope you'll try us again but we have a link to other options when you can't reach our service: https://giveusashout.org/get-help/other-options-support/
Kind regards,
The Team at Shout
3 hour wait already in crisis on a…
3 hour wait already in crisis on a Wednesday night! I hope you aren’t getting government/ taxpayers funding!
22 mei 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Miss Smith,
Thanks for taking the time to write a review of your experience.
We're sorry to hear you had to wait so long.
We are training volunteers to take conversations and taking action to help bring down wait times which we understand can be particularly long, especially overnight when other services or support networks may not be available.
We hope you'll try us again.
Kindest regards,
The Team at Shout
Be very careful what you say.
This organisation protects paedophiles and will report you to the police or other governing bodies. I’m sure it says in their T&C’s but when you’re experiencing mental health problems and having a breakdown or angry at what has happened to you, you just want someone to talk too. the T&C’s is the last place you’re going to look before you start talking. After my experience with this organisation as I was angry and really struggling to cope. I was raped and sexually abused in my childhood (6yo) as a cadet in St John ambulance for 6/7 years. I was very angry for letting this paedophile into my life and changing me as a person/child. I made threats on my life and the paedophiles life. This so-called charity contacted the police and I was arrested and kept inpolice cells for 36 hours and was not allowed Any phone calls. So after being taken to a magistrates court I was putting in prison for two weeks. Went to Crown Court and got bail, because I was not allowed a phone call I could not inform my work. I’m now jobless as they had not heard from me in two and a half weeks. Im in a worse mental health place now, thanks to your organisation. I feel even more angry now as I lost my childhood to a paedophile and 40 years later, it’s taking a massive strain on my adult life, being arrested, going to court and sent to Prison (I’ve never experienced any of these before) I don’t have any trust in any mental health charity or the Police now, I’m even worried about going to my local doctor now.
24 april 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Johnny B,
Thank you for taking the time to leave a review and sharing your story so openly.
We would like to understand more about what happened when you contacted us so please email info@giveusashout.org quoting reference SD-66079 and a member of the team will be in touch.
Kindest regards,
The Team at Shout
You might as well do it because no one…
You might as well do it because no one cares
13 mei 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Alfie,
Thank you for taking the time to write a review.
It sounds like you're really struggling and we want to help support you through this difficult time. Please text SHOUT to 85258 and chat to one of our volunteers who are trained to listen and understand.
More help is on our website: https://giveusashout.org/get-help/resources/
If you feel unable to keep safe please call 999/111.
All the best,
The Team at Shout
I needed help because I'm struggling…
I needed help because I'm struggling and it says it's a free service but when I texted shout it said texting shout will cause charges on your mobile account
12 mei 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Lewis,
Thank you for taking the time to leave a review.
Shout is free and confidential from most UK networks but some phones may incorrectly say you may be charged.
Please check out our FAQ and the section 'What Mobile Phone Networks Can I Text Shout From?' at https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
No good in a crisis
Always get the same for hours..we are experiencing very high demand and it may take longer than usual. What is usual, it seems 5 hours plus at least. No good in a crisis
9 mei 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello HP,
Thank you for taking the time to write a review.
We're sorry to hear you have been subject to wait times that exceed our aim of 30 minutes. It's true that at certain times, in particular overnight when other services may not be available, that we see longer waits.
We are actively addressing this issue and training more volunteers to support those who use our service.
It's immensely difficult to wait when you're struggling and we will continue to strive to bring wait times down.
All the best,
The Team at Shout
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