When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
Bedrijf heeft geantwoord
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
Zeer slecht
553 reviews
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Unbelievable wait times exacerbate feelings of isolation and distress
I texted the service in significant distress citing, among other things, feelings of isolation. Over two hours of sitting in the dark staring at the screen later, when I received the second text directing me to the same information page, I gave up and found another avenues of support. Trying to get in contact with Shout actually exacerbated the situation in this case.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Jon,
Thank you for setting aside time to share your experience and leave this review.
We're sorry to hear you had to wait so long to use our service and eventually gave up and sought alternative support.
Once you receive our automated messages then you will be in line to be connected to a volunteer but the system should update you if this is taking longer than we would wish.
Waiting two hours to receive a second follow-up message suggests a network error of some kind and we would like to understand what happened and encourage you to try us again.
If you're happy to share some information so we can look into this please email info@giveusashout.org quoting reference 70323 and the team will be in touch.
We understand the pain of having to wait a long time for support and while it's positive to hear that you eventually found some help, we invite you to give our service another try when you're struggling.
Kind regards,
The Team at Shout
Left me waiting hours on 2…
Left me waiting hours on 2 occasions...not helpful.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Sarah,
Thank you for your feedback and we're sorry you were kept waiting so long.
Holding patiently for support on the end of a phone is especially hard and we are working to improve response times but at times of peak demand they can be substantial.
We truly hope you'll give our service another try when you're struggling.
Kind regards,
The Team at Shout
Pointless but they send links
I was sceptical about how much they could help me but I was desperate so I texted. The length of time in between texts told me they were busy and/or, to an already anxious mind, not interested/didn’t care.
As others have said, it’s stock phrases, empty answers. So they say the right words but it just feels hollow.
I was given links to some local resources but they seem just as useless. Lip-service, as someone else on here pointed out. That’s exactly what this service is. Pointless and a waste of time.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Janine,
We appreciate you reaching out with this feedback and we're sorry to hear you didn't find your chat helpful. It takes no small courage to reach out and to find it unhelpful must have been extremely disappointing.
We ask our volunteers not to rush when responding to ensure they fully understand your messages and can reply in a meaningful way.
We understand that despite this you felt your interaction with your volunteer wasn't helpful and we're sorry to hear this.
While our volunteers are trained alike they are all individuals so you may find your next conversation is more productive and you make a connection with your volunteer, which seems to have been lacking this time.
If they offer you resources do let them know if you found your previous ones unhelpful as there may be something that suits you perfectly and offers you the support you need away from a conversation.
All the best,
The Team at Shout
Would not recommend
Person was nice enough, 0 real help. I told them how I was feeling and they asked what helps me feel better, I told them and the person said "that is good to identify" then the chat just went silent. I followed up and said Im struggling, then they just closed the chat. Would not recommend, genuinely feels like talking to an ai
22 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Maki,
Thank you for going out of your way to reach out and share this.
We're sorry your experience of our service was a negative one and we would like to know more. Could you please email info@giveusashout.org quoting the reference number 70144 and a member of the team will be in touch.
We look forward to hearing from you and sincerely hope you'll give us another try.
All the best,
The Team at Shout
Left me waiting over an hour.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Slimothy,
Thank you for your feedback.
We aim to reach people within 30 minutes but as a volunteer-driven service that is free to use across the UK there are times this doesn't happen and people are waiting much longer.
We are taking steps to lower the wait time.
We truly hope you'll try us again when you need to talk.
Kind regards,
The Team at Shout
Terrible service
Terrible service. Had begun receiving questions about what I was going through and then due to where I work, I lost signal for a while. Just ten minutes went by and got signal again, and they said it was closed and to contact them again if I needed help. Tried to do so, waited a couple of hours and gave up. Awful service.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Dave,
We're sorry to hear that your conversation was interrupted by a loss of signal which led to the conversation being closed. It's likely that your volunteer thought you had stepped away or no longer required support and may have closed the chat after checking in with you.
It's extremely unfortunate that you were left waiting so long when you tried again that you eventually gave up altogether.
We are working to bring wait times down and we sincerely hope you'll give us another try when you're struggling.
Kind regards,
The Team at Shout
Cheers Sherlock
No help at all. I told them the issues i was facing whilst having a mental episode and all the responses were was things like ‘thats sounds like a lot’ like thankyou sherlock holmes.
Thanks ‘em,’ you saved the day…
18 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Solly,
Thanks for taking the time to leave a review of your experience.
We're sorry to hear you didn't feel supported when you texted in at a hugely difficult time for you.
We would like to learn more about what happened so we can make positive changes. If you open to this then please email info@giveusashout.org quoting reference SD-70054 and a team member will be in touch.
Our volunteers receive the same training but we hope you'll try us again when you need to as you may have a more positive experience and make a welcome connection with a different volunteer.
Kind regards,
The Team at Shout
That is a big waste of public money
13 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Kamil,
We appreciate you sharing your views of our service.
It sounds like we've been unable to give you the support you need and deserve and we hope that you'll give us another go.
We also have links to our partners who alternative help:
https://giveusashout.org/get-help/other-options-support/
We hope that you find the support you need.
The Team at Shout
I am very very grateful for this…
I am very very grateful for this service. It’s not the same as ongoing therapy and the volunteer can’t solve complex problems, I think it’s important to be realistic about that, but they have been very kind and it was so helpful to be able to communicate like this in difficult moments.
1 juni 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Sarah,
Thank you for taking the time share your thoughts and experience.
We're so glad that you reached out when you needed to talk. As you say we can't provide ongoing support but for times of crisis or those 'difficult moments' as you say, it's important to feel understood, heard and not alone.
Thank you on behalf of our amazing volunteers.
We're here for you 💙
The Team at Shout
Not free
Not free, not fit for purpose, absolute sham, avoid at all costs.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Helo Mart,
Thanks for taking the time to review our service.
Shout is free and confidential from most phone networks so let me direct you to the information on our FAQ titled 'What Mobile Phone Networks Can I Text Shout From?" which has more info.
https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
WARNING WARNING WARNING
WARNING WARNING WARNING!
DO NOT USE
They'll try to get you to give your name and address so they can get you committed, completely useless and then they cut you off steer clear.
DANGEROUS!
4 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello and thanks for your feedback.
The aim of a conversation with a Shout Volunteer is to share your thoughts and feelings over the course of a conversation lasting around 45 minutes and to come up with some positive next steps.
In an extremely limited number of cases, the support we can offer as a text-based listening service is not enough so we may share information with other parties to keep people safe, if we believe those texting us are at imminent risk. What people wish to share with their volunteer is always within their control.
If someone is unable to keep safe we always advise they call 999 or 111 for immediate support.
Kind regards,
The Team at Shout
Someone named zenny ended the text…
Someone named zenny ended the text message when I told her I needed help. This is what they call "support" 😂. Someone can be screaming out in pain wanting to be listened to and they'd do the opposite and end the chat. Great. Thanks SHOUT and thank you Zenny. you've been such great help. NOT.
I've actually tried this service before a few months ago and the same thing happened. How do you expect people to open up to someone that claims to work for mental health when the responses sound robotic and also the people don't care? 45 minutes for a conversation? No thanks. I'm better off keeping it to myself and never using these services again. Pointless and now I feel even worse. Thank you Zenny and yes I am going to name you because you've made me feel worse.
These people aren't trained. They probably say trained volunteers to make it sound legit. Yeah right.
This is my first and last time I will ever reach out to a mental health specialist or service ever again.
I'm not reaching back out to explain nothing. The service at shout isn't good. You can't convince me otherwise end of
4 oktober 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Sharmin,
Thank you for your review and we're sorry to hear you felt unsupported by your volunteer when you texted in for help.
We would like to look more closely at the conversation you had to see what happened and make positive changes - please reach out to info@giveusashout.org quoting the reference SD-69680 and the team will be in touch.
All the best,
The Team at Shout
I needed someone and I was left waiting
Was having a bad mental episode, my thoughts were spiralling and I had no one to talk to so I wanted to give Shout a try. I needed to talk to someone but I was left waiting in my thoughts for about 15 minutes which felt like an eternity. Waiting made me feel worse, like no one was actually around to help me. I ended up being hospitalised because of my severe panic attack which caused a seizure.
This could have been prevented.
30 september 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Isabela,
We're grateful you took the time to leave a review.
We are sorry to hear that you didn't get the support you needed when you texted in. Our aim is to reach people within 30 minutes but we know that any wait can be extremely difficult when you're struggling and need help.
We are working to bring wait times down and hope you'll give us another try.
Kind regards,
The Team at Shout
Surprised I'm still alive....
Many a time I try to contact and left for hours and no one responds. I've had one response thus far and the person I spoke to didn't listen nor acknowledge half of the things I asked or wanted to mention. Currently waiting for them again. It's been nearly 2 hours and no one wanted to know.
17 september 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Swift Review,
Thank you for taking the time to write in.
We are sorry to hear you've been waiting so long to be connected and when you did you were left feeling unheard. We would like to know more about the conversation you had so we can take action and make positive changes where needed.
Please email info@giveusashout.org quoting reference SD-69261 and a member of the team will be in touch.
Thank you for your time, your perseverance and your feedback.
The Team at Shout
Mental health
My friend has messaged the last 2 nights in a row to say she’s struggling and wants help which is a hard thing for her to do as she never reaches out as she always gets let down and no one listens and she’s received no help at all. All they are doing is repeating themselves and asking questions that she’s already answered. The fact that this is a “mental health” support line and you only get 45 mins to talk to someone which seems like a robot is diabolical. Helps lines like this just goes to show how messed up and broken the mental health system is which is a shame when there’s so many people are out there these days struggling with mental health and don’t get the support they deserve and end up in the worst possible way as they ask for the help and get turned away.
15 september 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Elizabeth,
Thank you for writing a review of your friend's experience and supporting them to get help.
It can be immensely hard to find the strength to reach out for help when we need it the most and we're sorry she's not got the support she is seeking.
Most of our conversations last 45 minutes to allow us to reach as many people as possible and we find in this time there's room to share and explore in a non-judgemental atmosphere. People are welcome to text back in again another time if they wish.
We can't offer ongoing support and each conversation is treated as new so this may explain why similar questions were asked. Some people may struggle with the same issue for a long time and others might vary so we treat each one individually and offer in-the-moment support.
Sharing what kind of support you feel might help you best with your volunteer can also help direct them to help you more effectively.
Thank you for helping your friend and for speaking on their behalf - we appreciate your feedback and hope they'll give us another go.
All the best,
The Team at Shout
They will just get you to fester in you feelings not care about real issues and move on to the next call , it appears
Just like the Samaritans and most other ,false crisis lines. They get you to open up and approximately 30 minutes later; They more or less leave you to fester in the feelings and past and present experiences, you've just congested your mind with . So if you enjoy the equivalent of being stuck in a tub soaking in your own dirty bath water with the plug stuck. This might be a good place to open up.
The responses are robotic and the sign posting is infuriating , as it's mainly the same dead end services you will get from the Samaritans and Mind.
I'm very glad that I read the reviews on here before , giving them a go. So I did not open up too much as it appears one of the reviewers got in trouble for telling them how he really felt I would not put up with clows like these turning my life upside down so they can show me even more that they are just there for their own agenda and not to make my life anymore bearable . They are far from a safe space to vent and should stop using the name shout , a word which conveys a sense of free expression. They just take you through the motions and don't seem to care if you feel you have been heard let alone helped. In short another institution , I would not be surprised if the static sign posting they give you, is send around in some type of folder or a circular by their managers. Doubt they have tested them out first hand before telling other people to jump in.? It seems it's all about getting people done and moved in 30 minutes keeping call numbers high. So they can state to their funders and the gullible media that they are making a difference in a positive way. Herding people on to services that often either don't work as they should or are just there to sell something is a disgrace. This non service should be closed down and a helpline established that is a 100 per cent confidential and people can speak or text in , intellectual freedom without worrying about triggering some jobs worth .
3 september 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Warwick Worcester,
Thank you for taking the time to write your review of our service.
We recognise it takes courage to text in and we're sorry to hear that despite this you felt your experience was a negative one.
We aim over the course of around 45 minutes, to explore your thoughts, feelings and situation before moving on to discover what might be some positive steps forward.
While all our volunteers receive the same teaching we encourage them to find their own voice to avoid sounding robotic or scripted and aid the free flow of conversation.
On occasions this may include links to other services which are vetted and monitored by our team.
We hope you'll feel able to try us again another time and we wish you a more positive experience.
All the best,
The Team at Shout
This is 100%AI do not waste your time…
This is 100%AI do not waste your time on this
6 september 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello William,
We do appreciate you taking the time to share your thoughts.
With AI being so prevalent it's understandable that people may feel our service is AI powered but our volunteers are real trained people who give their time up to share it with others. It's possible that as they receive the same training you may expect similar responses from different volunteers but we encourage each to bring their unique life experience and voice to their role.
We'd love you to try us again.
The Team at Shout
Felt like talking to someone who wasn’t really there…
Really felt more like it was me talking, empty responses, not really supportive and the conversation fell flat and I left.
less support then I can get from other services from Samaritans, long wait so wouldn’t actually say it works for a crisis.
However they did link to a resource which looks like it might help so I’ll give them two stars.
4 september 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hi Felicity,
We're glad you took the time to leave a review.
While it sounds like you were openly sharing your experiences, we're sorry if you felt that responses from your volunteer were empty - that was not our aim. We hope that the person texting in will feel in control and empowered to take their next steps.
It's great that you find Samaritans give you the kind of support you need but we would like to look to see how we can make improvements so if you're comfortable with us doing this please reach out to info@giveusashout.org quoting reference SD-68951.
We love the chance to rebuild your trust so you'll give us another try.
Kindest regards,
The Team at Shout
It will just make you feel worse don’t put yourself through it just complete a let down
Some AI crap or some idiot reading from a script it’s free because it doesn’t work like the rest of the NHS just don’t bother it’ll just put you in a worse place than before you contracted them
I’ll probably get a joke of a response as long as it makes them feel better about themselves then everything must be ok
What a joke and some rubbish on how they want to help
4 september 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Gary,
We appreciate you taking the time to review our service.
We are sorry you didn't receive the support you deserved when you texted in. After some initial automated messages you will be connected with a real human volunteer and while they are trained alike, they are all individuals and aim to support by listening, understanding and working with you to find some next steps.
We sincerely hope you'll try us again - each volunteer is different and we would like you to come away from a conversation feeling supported and not alone.
Kindest regards,
The Team at Shout
Pointless
Messaged because I don’t want to talk and my young family were about and wanted some text support.
No response apart from occasional.. we are busy and we rely on volunteers.
That’s ok but remove yourself on google as one of the first hits!
With mental health problems I can’t talk on a phone and thought this was a great alternative… however I never got to text. Pointless service
26 augustus 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Alison,
Thanks for your review. From your message it's hard to tell if you were connected to one of our volunteers or if you were still receiving our automated messages while you were in line to reach a volunteer.
As a 'silent' support service, ours can be ideal when a voice call isn't possible or for people who may struggle to talk on the phone.
We truly hope you'll give us another try when you want to have a conversation with our trained volunteers and share your feelings and thoughts. Once you are connected to our automated system you will be in line to be answered but this may take longer than we would like.
Kind regards,
The Team at Shout
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