When are you going to have an internal investigation at least 'Shout'. Your service is doing more harm than good. Don't you get it .. stop replying with stupid generic empty apologies. You are playi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
"We're responding to lots of texters so it's taking longer than we'd like to reach you" - apparently that's been the case for 3 days. If there's 3 days worth of texters in the queue before me, I feel... Toon meer
Bedrijf heeft geantwoord
DO NOT CONTACT THESE PEOPLE, ESPECIALLY IF YOU ARE IN MENTAL HEALTH NEED. THEY ARE DANGEROUSLY INCOMPETENT AND MORE LIKELY TO CAUSE YOUR DEATH THAN TO HELP! UPDATE regarding their reply: Like... Toon meer
Bedrijf heeft geantwoord
I am at a desperate low ebb in my life and I thought this would help. I tried twice and waited over 90 minutes in total without being connected. This service needs to do so much better. Who knows I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Contactgegevens
Verenigd Koninkrijk
- info@giveusashout.org
- giveusashout.org
1,2
Zeer slecht
553 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I contacted shout for 3 days in a row…
I contacted shout for 3 days in a row last week actually only texting to a person once as the delays were in hours so I stopped the conversation (it encourages you too) I now get a message that I have contacted them a lot and it stops. So unfair. Won’t be using their service again. Alone Your reply just justifies your approach I wouldn’t have to keep trying if I got through. Shouldn’t be referred here feels unsafe.
4 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Robert,
Thanks for your review.
It looks like despite not having a conversation, our system may have flagged you as a more frequent user due to a concentrated number of texts over a short period of time. This should not block you from speaking to us and if you text in after 48 hours and answer the prompts then you should be in line to talk to someone.
After a set period, any limitations will be lifted.
We hope you'll give us another try - You deserve to be heard.
Kind regards,
The Team at Shout
Just talk to chat gbt..
Just talk to chat gbt...
These "people" are ai but less personal and warmth then a chatbot.
Also impossible to get thu
2 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Aaron,
Thanks for your review.
We're sorry you've struggled to reach us - At times our service is very busy and therefore it will take longer to connect to people than we would wish.
All our volunteers are real people and once connected, conversations last around 45 minutes during which time they aim to give you space and time to share your thoughts and feelings before looking at what some positive next steps might look like.
We hope you'll give us another try,
The Team at Shout
Zero
Zero
Don't go there....
Negative make you feel worse rub salts on wounds don't ask them for help
Worsened my anxiety like getting a kick in he guts
1 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Ruby,
Thank you for taking the time to share your experience.
We're sorry you didn't receive the help you were seeking and we would like to know more so we can see what happened and make positive changes.
If you would like us to do this then please email info@giveusashout.org quoting reference 72199 and a member of the team will respond.
Kindest regards,
The Team at Shout
Shout make you feel they cant be bothered to provide the service they advertise .
²Absolutely shocked that i only treid this service once months ago .To be then put on a one conversation in 48 hours I didn't bother again until tonight .Having blocked the page from my view over upset of there negetive approach I unblocked and texted again tonight only to be asked by a bot .Has it been more than 48 hours since last conversation y or n
What the hell it should be treated as new starting again when it was months ago ..Currently waiting already feeling like they don't want to respond to me .feeling really low and they already treating me as im a nobody .In the end I spoke to a lady who was understanding of the major life struggle I have to live with everyday she gave me a link to a suicide helpline that offers counselling for suicide Loss .more helpful than my first time contacting shout .As the conversation previous kept getting cut off then they put a 48 hour timeline without any kind of support offered .guess I was also calmer in my approach than before ..Living with losing my daughter makes me feel like I cant carry on facing Life .
1 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Beverley,
Thank you for your review and we're sorry to hear of your negative experience.
In exceptional circumstances we may limit conversations to people who use our service most frequently to enable more people to be reached and it sounds like intermittent technical issues may have played a part in this from what you say.
The fact you were asked about recent usage after so many months is an idisyncrasy of the system and we understand your confusion, however this should be cleared now.
We're very pleased you persevered and made a connection with a volunteer with whom you bravely shared your feelings and who could give you understanding and links to outside support if you might need it.
Thanks for your feedback - We are here for you.
The Team at Shout
If I could give 0 I would
If I could give 0 I would. Took 8 hrs to get through and when I tried to talk about my feelings about why I was contacting the service they ignored me and asked me completely random questions that weren’t relevant to the conversation. They wouldn’t allow me to talk about my problems
1 februari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello,
Thank you for sharing your experience in this review.
We're sorry for the long wait - While this is something we're addressing it can take longer to be connected to a volunteer than we would like especially at peak times of demand.
Our aim is for people to be able to share their feelings and problems over the course of 45-50 minutes but it sounds like the conversation for you was unhelpful and also frustrating. While we can't see the conversation in question it's normal for volunteers to enquire about safety if they feel this may be an issue, and that may take precedence but once safety is established we would expect the conversation to explore your thoughts and feelings.
We would like to look into this to see if positive changes can be made so if you're willing for us to do this then please email info@giveusashout.org quoting reference 72187 and a member of the team wil respond.
Kind regards and we hope you'll give us another chance.
The Team at Shout
Awful Service
Absolutely dreadful service.
I have never contacted a mental health charity before in my life but I was at a particular low point one day and just needed someone to reach out to.
Well it was 90 minutes to get through to someone only to be told to speak to my GP, the mental health advice equivalent of asking me if I have tried switching it off and on again. Barely any questions on why I was feeling the way I do or any response which would suggest that this service is even attempting to be personalised and not just copy and paste responses.
An absolutely dreadful experience that actually left me feeling worse than before I reached out. I will never be using them again and would recommend to anyone who cares about their mental health not to either.
21 januari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Timothy,
Thanks for sharing your experience in this review.
We're sorry to hear you felt unsupported when you texted in. It takes strength to reach out when we struggle and we would invite you to email us at info@giveusashout.org quoting reference SD-71978 so we can look at what happened and hope to regain your trust in our service.
Kindest regards,
The Team at Shout
Kindest regards,
Not the best reviews here but my…
Not the best reviews here but my experiences here are good, I remember that volunteers give up their time to make a difference and they try their best. It is also 24 hours a day which not many places are.
19 januari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello shush shush,
Thanks for taking the time to reach out with your review.
We're glad that your experiences have been positive - It sounds like you connected with your volunteers and helped them understand how things were for you in a non-judgmental space.
It's incredibly hard to be alone when we struggle and our amazing volunteers give freely of their time to listen and support.
We are here for you 💙
The Team at Shout
Something changed and now the service isn’t working
I don’t know what happened to Shout?
I used to get support/comfort from the conversations.
I texted a lot at one point and for a while I got the “you’ve texted a lot” responses; that took a while to be deactivated.
Since then I’ve just either not been able to get through (despite waiting many hours) or got through and it seems like the responses are AI generated because they’re so generic and don’t link in with what I’m saying. The volunteers don’t continue the conversation; they just say “haven’t heard from you for a while”. Then soon they send a resource (can be very irrelevant) and say they are closing the chat.
I want to be grateful like I was at the start but I don’t know what’s happened here.
5 januari 2026
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Paying Customer,
Thank you for taking the time to leave a review.
We're sorry to hear you are finding your recent chats are not providing the support you require and are used to receiving from our trained Shout Volunteers.
While it can be true that the wait times may vary and be long at times, our aim is for the level of support we give to keep on improving. Our volunteers are trained the same but each are encouraged to use their own 'voice' and once you are connected, it is to a real person and not AI. Conversations tend to last around 45-50 minutes.
We sincerely hope you'll try us again in the hope you'll get a more positive experience such as you received in the past. Your voice is important and your feelings deserve to be heard.
All the best,
The Team at Shout
DANGEROUS
Not just unhelpful, but dangerous.
Does the company provide contractual services and receive public funds to do so?
None of the staff are clinically qualified to perform risk assessments and this poses a great danger to the public; especially since this number is given out as a safeguarding contact routinely across a plethora of services alongside 999 and 111(2.)
14 december 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Isabel,
We appreciate you taking the time to leave a review.
Thank you for emailing us separately - we have responded more fully in reply to the email regarding our 24/7 safeguarding team and clinical supervisors.
All the best,
The Team at Shout
On hold for 30 mins
On hold for 30 mins, talked for 45. Over text. Worse than talking to ChatGPT about it did nothing not calming, or caring, acts so neutral it feels like your in the wrong,
20 december 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Olivia,
Thank you for taking the time to share your experience.
While we aim to reach people within 30 minutes, as a volunteer powered service free to all in the UK 24/7 there are times that the wait may take much longer than we would wish.
We're sorry to hear you didn't feel your conversation was helpful. Our aim is for people to feel heard and understood over the course of around 40-50 minutes.
All our volunteer are trained alike but are individuals and so your experience may vary if you text in again and we sincerely hope you'll give us another try when you're struggling.
All the best,
The Team at Shout
Incredibly scary
Incredibly scary. AI chat responds to you before you have even responded (so it is reading what you are writing) It can also (somehow see what you are googling at the same time and starts to respond on that, before you have......
Also, all the jobs are made up and don't exist. I will be contacting my bank and looking itno fraud
16 december 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Emma,
Thanks for taking the time to leave a review.
We are Shout - 24/7 text-based support for people struggling to cope. Aside from some automated messages that are sent when you text in, containing our terms and conditions (plus other links to help in the case of a longer wait), your next contact will be with a live Shout Volunteer trained to listen and support. We do not use AI chat bots to offer support.
You can learn more here about how Shout Works: https://giveusashout.org/get-help/how-shout-works/
Kind regards,
The Team at Shout
I have used shout a few times the first…
I have used shout a few times the first time was a couple of years ago and it was good. After the conversation I felt more relaxed the second time less so but still ok.
The last time I used the service was dreadful. I was unheard. I basically told them I was hurting myself and couldn't keep myself safe. Then they ended the conversation. I then managed to get the will power to call 111. All good now but not thanks to shout.
28 november 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Mussy,
We appreciate you taking the time to leave a review.
We're sorry that you felt that your recent use of our service left you feeling unheard and unsupported when you were struggling.
Calling 111 is a testament to your resilience and we're pleased you received the care you deserved and needed.
We would like to know more so we can make changes and aim to gain back your trust. Please email info@giveusashout.org quoting reference SD-71305 and the team will be in touch.
Kind regards,
The Team at Shout
the woman took forever to reply
the woman took forever to reply. felt like i was talking to chat gpt. said she wasn’t a medically trained professional just because i said i had relapsed. also took forever to respond and had a conversation for like 10 minutes across the space of hours response and told me conversation was about to end. i told her “ur not very helpful are you” and she closed chat.
6 november 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Charlotte,
Thank you for sharing your experience and leaving this review.
We're sorry you didn't feel supported when you texted in. It's true that our volunteers are not medically trained but may help signpost you to other more specialised support.
We would like to understand better what heppened so we can make positive changes and hope to encourage you to try us again.
If you would be open to this please email info@giveusashout.org quoting reference SD-71336 and the team wil be in touch.
Kind regards,
The Team at Shout
was on hold for 5 hours
i got an automated message saying someone would respond to me in a few minutes, 5 hours later i still had no response. useless
2 december 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Hope,
Thank you for taking the time to get in touch.
We're sorry that you felt unsupported when you texted in to us.
We are aware of a recent issue where some of our automated messages weren't sent to all users informing them of any ongoing wait and reminding them that while there was a long wait, we would get to them as soon as possible.
It sounds like this issue affected you which is regrettable and we truly hope you'll give us another try when you're struggling.
Kindest regards,
The Team at Shout
Headspace’s Ebb AI chat is much better
Felt like a poor AI chat. I felt unheard. They kept saying random things which didn’t relate to my previous text. Very generic.
2 december 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello and thanks for taking the time to share your experience.
We're sorry to hear you didn't feel heard during your conversation with us - We would like to know more so we can make changes where needed and encourage you to try our service again when you're struggling.
If this is something you would like us to look further into then please email info@giveusashout.org quoting reference SD-71074 and a member of the team will be in touch.
Thank you for your feedback.
The Team at Shout
met police operation not a help service
this is not an advice/help service but a met police initiative known internally within the police force as operation shout hence why their advice and help they offer or don't offer isn't up to much and this service should be terminated
23 november 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Steven-paul,
Thank you for taking the time to leave your feedback.
We would like to confirm that we are an independent charity and not run by the police. In order to ensure the safety of those who use our service, in rare cases we may share information with the emergency services if someone is at imminent risk.
You can find more about confidentiality at our FAQ:
https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
shout was genuinely the most USELESS…
shout was genuinely the most USELESS “helpline” i’ve ever dealt with in my life. i waited 20 minutes — TWENTY — just for them to reply with the driest, most empty, scripted crap imaginable. i kept straight up ASKING for advice, multiple times, literally spelling it out, and they fully ignored every single thing i said. it was like talking to a brick wall that studied customer service.
every message they sent sounded like it was copy-and-pasted from a training manual written by someone who’s never had a single human emotion. “i’m hearing your dilemma” — no you’re not babe, you’re hearing NOTHING because you’re not even READING. i could’ve screamed into a cereal box and got more empathy back.
the whole conversation felt like they were legally required to type 8 lines of robotic filler before getting to the point — except they NEVER got to the point. zero listening. zero effort. zero answers. just template after template after template, like a broken chatbot that refuses to admit it’s broken.
i reached out because i was stressed, confused, and actually needed support. instead i got dry, delayed, dead responses that made me feel worse than before. honestly? shout is NOT a helpline — it’s a slow-loading auto-reply machine pretending to care.
if you want real help, literally ANYTHING else would be better. flip a coin. ask a stranger. text your toaster. at least those things would give you something real instead of this emotionally flat, painfully scripted nonsense.
22 november 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Charlotte,
Thanks for your review and we're sorry that you found your conversation with a Shout Volunteer unhelpful.
We would like to learn more so we can make positive changes and understand what happened. If you are open to this please email info@giveusashout.org quoting the reference SD-70853 and a member of the team will be in touch.
Thank you for your feedback and we hope to gain your trust and encourage you to give us another try.
All the best,
The Team at Shout
Don't even get a automated response
Don't even get a automated response
13 november 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Haiden,
Thank you for taking the time to share this.
Please allow us to direct you to our website which gives more information. If you don't receive our automated messages then you may have a block on your phone, or your network is one unable to use our service.
Please check out our FAQ at https://giveusashout.org/about-us/faq/ and scroll to 'What mobile phone networks can I text Shout from?'
All the best,
The Team at Shout
Awful
Awful. But then again, many of these services are severely underfunded and the demand is very high. Such a great idea but very poorly executed I think. What a shame.
10 november 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Hannah,
Thank you for making time to leave a review.
We're sorry that you had a negative experience and would be interested to know more so we can investigate, make positive changes and win back your trust.
If you would be open to this then please reach out to info@giveusashout.org quoting reference SD-70569 and a team member will be in touch.
Kindest regards,
The Team at Shout
4 hours no reply
I messaged shout in the early hours of this morning after being very unwell with my mental health. it’s now 4 hours later and i’ve still not got a response. i completely understand that it’s busy &’more people probably needed more help than i did… but my good mental health is so underfunded in the uk. i really needed someone & i once again proved all i have is myself & thank god i was able to snap out of it before it got too late
8 november 2025
Review zonder uitnodiging
Antwoord van Shout 85258
Hello Lydia,
Thank you for taking the time to share your experience.
We are sorry to hear you had to wait so long. While it's true that we can see more demand when other services are unavailable, you deserve the help you need and the chance to be understood and heard by one of our trained Shout Volunteers.
The fact you were able to free yourself from the grip of these thoughts speaks a great deal about your own resilience and strength but we are working to bring down wait times and we hope you'll give us another try when you need to talk.
Kind regards,
The Team at Shout
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